Michaela Ward Email & Phone Number

Paris, Me, Us

Bethel, Maine, United States

● Acts as special event leadership who actively plans and coordinates open houses, reunion weekends, school fairs, and other events relative to Admissions and Development● Creates signage and Gould branded materials for special events alongside Communications team● Manages databases such as the Blackbaud database (prospects from initial inquiry to enrollment status) and the contacts database (consultants, feeder schools, etc.)● Manages the office calendar, ensuring efficient… Show more ● Acts as special event leadership who actively plans and coordinates open houses, reunion weekends, school fairs, and other events relative to Admissions and Development● Creates signage and Gould branded materials for special events alongside Communications team● Manages databases such as the Blackbaud database (prospects from initial inquiry to enrollment status) and the contacts database (consultants, feeder schools, etc.)● Manages the office calendar, ensuring efficient scheduling and coordination of activities● Books and oversees all admissions visits, interviews, and virtual sessions for prospective students● Develops and distributes enrollment/re-enrollment contracts for both new and incoming students● Coordinates the overall flow of the acceptance process● Manages communications such as bulk mailings and summer mailings for new and returning students● Schedules Admissions officers' travel arrangements/accommodations, and books Admissions vehicles as needed● Manages physical filing systems● Processes incoming mail by receiving, sorting, processing, and distributing highly confidential documents● Professionally answers and directs incoming phone inquiries, serving as the primary contact for the Admissions Office and first point of contact/impression for Gould Academy providing all necessary information to both current and potential students and families● Provides excellent follow-up customer service for families visiting the campus Show less

Plans, designs, executes, and implements creative and brand centric designs, promotional materials, and social media content for companies looking to promote sales and engage their target markets through inventive and effective strategy

South Paris, Maine, United States

Founded online vintage boutique on Etsy.com

Bethel, Maine, United States

●Creates and implements effective social media marketing strategies to promote sales and engagement●Sets up and assists in the execution of promotional special events●Acts as a operational consultant to ownership to improve processes and profitability●Provides unparalleled customer service by carefully merchandising products, engaging in friendly conversation, maintaining a safe and compliant environment, ensuring that every customer is highly satisfied by sharing knowledge of… Show more ●Creates and implements effective social media marketing strategies to promote sales and engagement●Sets up and assists in the execution of promotional special events●Acts as a operational consultant to ownership to improve processes and profitability●Provides unparalleled customer service by carefully merchandising products, engaging in friendly conversation, maintaining a safe and compliant environment, ensuring that every customer is highly satisfied by sharing knowledge of products and assortment, and using sales techniques such as upselling in a casual and conversational way ●Performs cashier responsibilities including receiving payments and issuing receipts, and keeping track of all cash and credit transactions and returns●Coordinates with wholesale representatives, receives and processes shipments of product, performs accounts payables duties for wholesale vendors Show less

Windham, Maine, United States

●Designed, created, and implemented advertisements for both digital ads and for print in both national and local magazines such as Marijuana Venture, Northeast Leaf, Mainer, Windham Eagle, etc.●Designed, created, and produced product packaging on Roland BN20 Vinyl Printer, and implemented roll out●Coordinated with 3rd party companies for flower packaging design (samples, design, ordering, etc)●Produced vinyl and acrylic retail store display designs●Created new motto “The Way… Show more ●Designed, created, and implemented advertisements for both digital ads and for print in both national and local magazines such as Marijuana Venture, Northeast Leaf, Mainer, Windham Eagle, etc.●Designed, created, and produced product packaging on Roland BN20 Vinyl Printer, and implemented roll out●Coordinated with 3rd party companies for flower packaging design (samples, design, ordering, etc)●Produced vinyl and acrylic retail store display designs●Created new motto “The Way Cannabis Should Be™”●Designed and implemented logos to incorporate the new motto and rolled out marketing campaigns and merchandise to reflect change on social media●Redesigned website paulsboutique.me and kept up to date and relevant●Produced MoodMedia designs for TV menus and graphics and kept them up to date daily●Ensured all products, marketing, print and electronic copy were compliant and followed Maine State Law and requirements set by the Office of Marijuana Policy●Screened and interviewed via Indeed, scheduled interviews for other managers, onboarded via Gusto, and assisted with training of all new employees●Managed record keeping of all incidents (behavioral, OSHA related, or otherwise) and employee files/documentation●Trained all staff on laws, company policies, and best practices to ensure compliant sales●Acted as liaison between employee and Harvard Pilgrim and Delta Dental regarding benefits●Tracked employee PTO and managed timesheets in Quickbooks Time software●Responsible for developing and marketing all job postings via Indeed.com●Ensured all state and local licensure remained up to date and renewed as needed for Retail, Cultivation, and Manufacturing facilities and all staff●Set up Canix cannabis seed to sale ERP software to prepare for launch into the Adult Use market●Acted as a liaison between departments (Manufacturing, Cultivation, Retail, Ownership) to ensure that the company ran smoothly and everyone communicated effectively and felt supported Show less

Windham, Maine

●Effectively communicate with clients, managers, technicians, and vendors using a multi-line phone system●Efficiently schedule inspections, job starts, walkthroughs, and other appointments needed between clients and Octagon staff●Quickly and accurately enter data to job software (DASH), work calendars, vendor programs, etc.●Monitor the owner’s email throughout the day ●Reconcile the job board to the calendar daily and update the on call technician board●Follow up with… Show more ●Effectively communicate with clients, managers, technicians, and vendors using a multi-line phone system●Efficiently schedule inspections, job starts, walkthroughs, and other appointments needed between clients and Octagon staff●Quickly and accurately enter data to job software (DASH), work calendars, vendor programs, etc.●Monitor the owner’s email throughout the day ●Reconcile the job board to the calendar daily and update the on call technician board●Follow up with clients about their overall experience with Octagon and ensure satisfaction of the work completed at the property●Responsible for maintenance of HomeAdvisor and Yelp accounts - inform about mold/water/fire damage risks and what Octagon does to remediate/mitigate/restore, communicate with potential clients, schedule, and follow up on service●Responsible for online reputation management, as well as other marketing duties as needed Show less

Lynch/Van Otterloo Ymca

● Assisted the Director of Membership and Wellness with management, direction and coordination of the Member Experience department● Coordinated staffing schedules ● Conducted routine administrative functions ● Key player in the recruitment of new members and supporting member retention ● Aided in the transition of an association wide financial assistance program launch by communicating to current aid recipients, prospective aid recipients, and informing Welcome Center Staff… Show more ● Assisted the Director of Membership and Wellness with management, direction and coordination of the Member Experience department● Coordinated staffing schedules ● Conducted routine administrative functions ● Key player in the recruitment of new members and supporting member retention ● Aided in the transition of an association wide financial assistance program launch by communicating to current aid recipients, prospective aid recipients, and informing Welcome Center Staff ● Responsible for local YMCA financial assistance program renewals, applications, and creation of informational materials to aid Welcome Center Representatives with inquiries ● Created marketing materials for seasonal activities ● Led the new hire process for the membership team (screening, interviewing, onboarding, training, etc.) ● Informed members of overdue account balances, changes in account information, annual membership renewals, expiring financial assistance, etc. ● Ordered supplies for the entire facility through WB Mason and other online platforms Show less

Marblehead, Massachusetts

●Delivered excellent service to all members, guests, and program participants●Responded to member and guest needs; promoted and sold memberships and programs in person and over the phone●Facilitated tours●Opened and closed the facility●Maintained cleanliness and organization of the lobby area

Beverly, Massachusetts

●Coordinated and implemented routine mailings, emails, and contact lists for members and participants.●Prepared routine statistical reports for Membership Staff association wide●Maintained and updated accurate customer records in database software.●Created the social media calendar for marketing team and released social media posts for association through Sprout Social●Developed and maintained excellent relationships with YMCA staff, ensuring their satisfaction with data… Show more ●Coordinated and implemented routine mailings, emails, and contact lists for members and participants.●Prepared routine statistical reports for Membership Staff association wide●Maintained and updated accurate customer records in database software.●Created the social media calendar for marketing team and released social media posts for association through Sprout Social●Developed and maintained excellent relationships with YMCA staff, ensuring their satisfaction with data availability, issue resolution, and ongoing successful product utilization●Contributed to team effort by accomplishing related functions for the overall success of the organization Show less

Beverly, Massachusetts

Swampscott, Massachusetts

●Responsible for customer checkout through a POS system●Responsible for the upkeep of the fashion and jewelry department●Sold jewelry by informing customers of the brands and listening to their individual needs●Worked with customers to give them the best customer service possible

Massachusetts, United States

Responsible for scheduling appointments, confirming appointments, customer checkout through a POS system, bank deposits and making change, and the selling of products with knowledge of the benefits of each product

North Beverly Elementary School

Guided students working on social skills in a camp setting

Bachelor Of Business Administration (Bba), Marketing, Class Of 2018

Activities and Societies: Alpha Lambda Delta National Honor Society, Phi Sigma Sigma Fraternity, Delta Mu Delta International Honor.

Education record