Scoped, sold, and delivered HR, CX, market research, and technical services that increased revenue and improved customer satisfaction, growing quarterly services sales by 10x over 1.5 yearsGrew and retained a global team of 25 industry-leading consultants, 2 front-line managers, and 10 external partnersWorked with HR to publish career development framework, supporting upleveling conversations and helping identify areas for individual team member growthWorked with business systems and enablement teams to identify and implement a Salesforce-based project management system to optimize team operations and accurately track and manage workstreamsCreated Salesforce reports and dashboards to track team utilization and support quarterly financial reportingPromoted from manager.

Led a versatile SE team from the front, partnering with top-earning AEs to win largest/most complex deals and plan strategic approaches to highest value areas of businessPartnered with HR and recruiting to grow team from 2 to 5 high-performing SEs in 1.5 yearsDeveloped initial SE engagement model and adapted the model over time to best support the evolving needs of the broader sales and customer success organizationsVisualized individual and team performance metrics via Salesforce reports and dashboardsCreated Salesforce-based feature request tracking and reporting system, enabling product and engineering teams to quantify lost opportunities and prioritize roadmap initiativesImplemented and managed RFP and security review response repository, saving hundreds of SE hours per quarter, decreasing deliverable turnaround time, and reducing cross-functional overheadEstablished lasting relationships with top customers, providing trusted consultation both pre- and post-salePromoted from Solutions Engineer

Primary point of contact between product/engineering and customer-facing teams, helping to resolve customer issues, prioritize feature requests, and support major product launches

Managed enterprise-scale data management system implementations, based in both SQL Server and OracleServed as sole technical resource for growing customer base in APAC region, forming strong customer relationships and resolving over 3000 complex product issuesIdentified and targeted areas for new and expansion sales among existing and potential clientsTranslated customer functional requirements into custom product demonstrationsManaged new feature development, QA, deployment, documentation, and training