Work with clients to identify key business requirements, priorities, and product timelines.Ensure the completeness and accuracy of documentation required for customer to “Go Live” on Avalara products and services.Maintain a high level of customer satisfaction through professional communication and consistent follow up.Manage customer issues from incident report through to resolution.Manage the installation process including welcome call, directing customer to the Avalara Customer Center to sign up for training and resources, and coordination of customer driven activities including scheduling of product installation.

Oversaw/coordinated all aspects of assigned projects and served as a single point of contact for full cycle project management to include initial scope definition, objectives, schedules, and budgets. Effectively managed all aspects of implementation while involving appropriate departments and cross-functional teams focused on the delivery of a product or program from the design process through a finished state for internal/external customers.Assessed project issues and developed resolutions to meet productivity, quality, and client-satisfaction goals.Drive the creation and management of implementation plans and project requirements to ensure successful projects.

Streamlined all pharmacy automation processes within Rite Aid. Coordinated with internal departments and outside vendors to facilitate seamless project completion and profit driven initiatives. Project lead analyst for all pilot automation programs. Built important business relationships with multiple teams to improve internal procedures and maximize pharmacy output. Developed and improved upon all company automation strategies, such as optimizing utilization, machine placement, and pharmacy needs. Contributed in the development of alternative automation for store pilot scenarios and distribution to various stores based on pharmacy layout, volume, and store staff cooperation.

Coordinated company-wide roll out of RxCare Pharmacy System to 412 stores from 2005 to 2006.Advised, tested, and implemented all training exercises and provided solutions to system issues throughout Rx-Care Pharmacy Dispensing System roll-out.October 2004-October 2005: Senior Lead Analyst - Eckerd Resolution Center Warwick, Rhode Island Worked closely with supervisors, directors, and executive team to review and coordinate solutions for global concerns and developing issues.Created departmental training documents for new and existing associates within the department.

Worked closely with supervisors, directors and executive team to review and coordinate solutions for global concerns and developing critical issues.Created department training documents and supervised progressive training for new and existing associates within the department.Effectively responded to District Manager and Pharmacy Supervisor priority 1 issues and escalations. Tested and provided feedback for new replenishment applications during implementation, including submission of enhancements and corrections to developers.