Michaela Tee Email & Phone Number

- Managed self-contained conferences and room blocks for up to 900+ attendees/guests.- Managed citywide room blocks and affiliates for conferences held at the Los Angeles Convention Center working with various housing companies (OnPeak, Experient, and ConferenceDirect).- Forecasted group guest room pick-up and food and beverage to ensure property is on track to meet budget goals.- Worked with clients through the planning process and through the execution of the event.- Mentored and supervised an Executive Meeting Specialist on group and room block management.- Communicated with clients regarding property’s policies and guidelines.- Created Banquet Event Orders for meeting room set-ups and food and beverage according to client specifications utilizing CI/TY.- Created meeting space diagrams according to the property and client specifications utilizing Social Tables.- Created group resumes for all assigned groups/conventions that included pertinent group details and disclosedinformation to all departments.- Worked directly with all departments (Front Office, Guest Services, Garage, Banquets, Accounting, Engineering,IT, Food and Beverage, PSAV- in house AV Provider, Security, Human Resources, Reservations, and Sales).- Ensured all clauses are upheld according to the contract between the hotel and group.

Los Angeles

- Worked directly with the Associate Director of Convention Services and supported the Convention Services Managers on all assigned groups/conventions.- Assisted in creating Banquet Event Orders, meeting space diagrams and group resumes.- Created memos (parking, lock changes, and pylon removals) and food labels for assigned groups/conventions.- Trained 4 new team members for the Executive Meeting Specialist role.- Awarded Associate of the Month in October 2017.

Pomona, Ca

• Completed office tasks in a timely manner• Answered incoming inquiries from potential clients regarding available meeting space and meeting packages• Created contracts for clients to confirm their reservation utilizing ACT• Input event details and held space for potential clients utilizing EMS• Created Room Blocks and check how many rooms are available utilizing RDP• Put together sales files for conference coordinator• Created room signs for events, printed OPS worksheets every week, daily set up worksheets every day, shipped packages, ordered office supplies, created parking passes, meal cards, drink tickets, and delivered mail

Greater Los Angeles Area

• Completed tasks in a timely manner• Production Assistant at various events to make sure event was running smoothly and according to the schedule• Made sure the office was kept neat and organized• Created event timelines and vendor lists

Pomona, Ca

• Ensured great customer service by creating food that is prepared according to standards and in a timely manner• Made sure that all of the daily tasks were completed so the restaurant can perform efficiently• Supported the team members to perform and produce at their best• Dealt with and resolved problems with customers as they arise• Mentored and trained new staff members

Fresno, California Area

• Assisted both the Director of Banquets and Catering and the Catering Coordinator with delegated tasks and assured that the office was able to perform efficiently• Singlehandedly planned and executed the company’s exhibit at the Fall 2014 Premier Bride Showplace• Aided the banquet staff in executing functions according to the banquet event orders