In today's world, people are increasingly aware of the importance of Health and Wellness. As a result, they are seeking ways to transform their homes into a sanctuary of self-care, and creating a backyard oasis has become a popular choice. Residential swimming pools are in high demand, and at PoolZenia, we're proud to offer a service that's synonymous with hospitality and exceptional customer care. Our name, Zenia, reflects our commitment to providing customers with a sense of peace and tranquility at home.Our mission is to provide the highest quality care and service to our clients, so they can enjoy the benefits of a clean and healthy pool without any worries. Our state-of-the-art processes and relentless passion for pool care ensure that our clients can spend more time enjoying their pool and less time maintaining it. At PoolZenia, we believe that a well-maintained pool can have a positive impact on your health and well-being, and we're dedicated to delivering peace of mind pool care to our clients.

Reported to the National Vice President of Operations, with 12 direct reports. Managed the largest portfolio for the Retirement Division: $82.5 million portfolio with responsibility of achieving revenue, operational and customer metrics.Training and Development: Improved operational standards by training and developing the team and creating a culture of accountability, which has led to a 10% improvement from 3rd qtr. to 4th qtr. in 2019.Culture Change: Visible leader with a strong desire to improve leadership behaviors that put residents and customers first. Hired and developed 6 new executive directors in 2019.Relationship Building: Cultivate partnerships with the corporate team in order to support strategic initiatives for the success of the Region.

Reporting directly to the Regional Vice President of Operations, possessing responsibility of 13 Direct Reports and over 3,500+ Indirect Reports. Successfully managed an $800 Million portfolio, consistently achieving operational and customer metrics.• Grew Sales YoY ranging from 1% to 3.5% by implementing training on shelf availability processes.• Headed the comprehensive re-engineering work re-design in my market to help drive the cost to sell from 9% to 7%; this initiative involved 3000+ associates/managers, yielding cost savings and improved efficiencies. • Reduced controllable expenses YoY of 1.5% by implementing monthly financial reviews/reports. • Awarded the “I am Legendary” Pin for reducing the most vulnerable stores by 83% in 1 year.• Leveraged SME and rolled out store operations training, yielding the lowest Regional shrink at .86%.• Effectively planned and applied the company’s policy and processes supporting the corporate vision, mission, and core values; efforts produced an increase in customer service and experiences.

Reported directly to the Senior Director of Loss Prevention, responsible for 15 Direct Reports. Thoughtfully developed and managed several comprehensive business plans, aligned with corporate strategy that delivered shared commitments to shareholders. Directed cross-functional business units responsible for the identification, diagnoses, and solution of end-to-end business opportunities; driving sales, enhancing customer experience and mitigating internal and external risks.• A key contributor to cutting shrink of $6.1 Million by leveraging relationships and educating operators.• Cultivated a positive, team-oriented environment that consistently demonstrated the company’s vision, mission, and core values, increasing internal associate engagement to an impressive 87%.• Single-handedly created a highly successful Education & Awareness Strategy that significantly reduced associates accidents by 17% year on year across the entire Region.

Reported directly to the VP of Loss Prevention, spearheading all loss prevention training and development programs in Canada; guiding programs through design, implementation, and facilitation.• Recognized domestically and internationally for creating Training Programs that saved $20 Million.• Honored recipient for “Best Home Office Support” for successfully creating field team training.• Initiated the Divisional SharePoint Site that helped field/store teams cross-functionally collaborate on key loss prevention strategies and obtain educational resources for best practices reference.

Reported directly to the Regional Director of Loss Prevention, lead a team of Loss Prevention Associates and responsible for mitigating provincial losses. Developed, mentored and trained 22 Direct Reports. • Executed a comprehensive Loss Prevention/Health & Safety Program across Ontario Retail facility.• Conducted meticulous compliance audits to validate adherence to operational policy and implemented root cause change to correct anomalies and increase overall business continuity.• Lead internal investigations involving cash theft, fraud, merchandise theft and credit/debit card fraud.• Supported and followed up on all workplace health and safety requirements; including Wal-Mart Health & Safety protocols, WSIB, WHIMIS, CFIA requirements, MOL and MOE legislation.

Reported directly to the District Loss Prevention Manager, accountable for conducting internal theft investigations and apprehend external shoplifters. Created, developed and facilitated a Loss Prevention Educational Program, focused at driving employee knowledge and awareness around LP.