●Expanded upon IT communications leader responsibilities held in previous positions, up to the integration between Beaumont Health and Spectrum Health to become Corewell Health in 2022.●Transformed and assumed additional responsibilities through the integration that formed Corewell Health through the present.●Partnered with IT leadership during pre-day 1, day 1 and post-day 1 announcement activities and established lasting relationships between the organizations.●Program manager of Microsoft 365 tenant migration and consolidation, which brought all Corewell Health team members onto the same Microsoft platform. ○Responsible for timeline, budget, risks, issues, dependencies, decisions, status reporting, go-live support strategy and escalation to leadership.○Coordinated Corewell Health branded email launch with marketing and the technical team.Integrated legacy Beaumont IT communications strategies and processes with legacy Spectrum Health IS communications, internal and external to the department, championing new platforms and maturing and improving methodologies, as a member of the newly named Digital Services End User Experience team, which focuses on communications and organizational change readiness.●Project manager for Active Directory transformation application assessment and testing.○Assessed applications from multiple sources for testing prioritization.○Drove application testing to completion by application owners, testing coordinators and subject matter experts.○Owned communication plan for application owners and all involved to stress the importance and maintain momentum.○Coordinated go-live support hub.●Communications lead for the biannual Digital Services Experience Survey and various one-off requests.●Organizational Change Management lead for Intelerad PACS launch at Corewell Health South.●Liaison with the Integration Management Office as part of their change advisory network.●Member of Digital Services employee engagement council.

●IT communications leader:○Partner with the CIO and IT Senior Leadership to develop yearly communications strategic plan and run the execution of the program.○Champion IT in a positive light to decrease the negative impact on the organization and increase the value/benefit of technology.○Mange publication of IT news and changes.○Create and maintain the IT Communications Playbook, used to manage IT staff on the importance of communicating in advance in layman’s terms.○Lead IT Project Managers and change owners with creating communication plans, writing/editing verbiage and promotional collateral, such as flyers, to comply with Beaumont style guide standards.○Liaison to Internal Communications and Physician Marketing in the distribution of IT news, updates and marketing materials through their formal established channels.○Direct Customer Relationship Managers and Provider Support Representatives on news and information to share with their sites, and what is in development. ○Coordinate and host the quarterly IT all hands staff meeting with the CIO and senior leadership.○Oversee semiannual survey via Microsoft Forms and results analysis, monthly IT at a glance presentation, IT star of the month, IT You Days program, and other special assignments.○Implemented Microsoft Yammer and Teams within the IT department as tools and a culture change, which led to adoption across the organization.●Project managed new Beaumont Urgent Care by WellStreet clinic implementations, provider and staff changes, process documentation and support escalation.●Project managed Mobile Heartbeat auto-provisioning development.●Project managed Robotic Process Automation proof of concept using Automation Anywhere software through the SCRUM methodology.●Assisted with Mobile Heartbeat go-live preparations and support.●Developed, operationalized and supported the corporate COVID-19 emergency operations center's initial intake, communications and continuous improvement tools and processes.

●IT Project Management Office's communications lead.●Educated IT change owners and project managers across service lines in developing, maintaining and executing communication plans through various training presentations and writers workshops.●Authored, edited and published IT organization announcements, upcoming change control items and project-related news to IT staff for increased employee engagement through standard email & print flyer templates, and an internal SharePoint site.●Liaison to Corporate Communications and Physician Marketing in the distribution of IT news, updates and marketing materials to audiences outside of IT through formal established channels.●Authored and edited of quarterly IT staff newsletter, quarterly IT PMO newsletter, and monthly Beaumont Health executive leadership IT summary newsletter.●Planned, coordinated and hosted quarterly IT PMO & Education Team meetings and IT Project Management Summit meetings.●Created and administered surveys via Survey Monkey, and compile results.●Continuously evaluated internal processes and templates for improvement opportunities based on feedback received, advice from leading an IT Communication subcommittee, and my findings.●Advised on external process and template improvements as requested. ●Mentored IT interns in the growth of their written and verbal communication skills, note taking, organization, prioritization, project planning and monitoring.

●Project manager in the implementation of 16 Beaumont Health affiliated private and employed physician offices on the Epic Ambulatory EHR.●Data migration team lead for offices transitioning from eClinicalWorks to Epic. ○Coordinated and instructed analyst team in validation efforts and issue resolution. ○Created standard process & policy documentation.●Identified implementation process pain points and presented solutions.

●Project manager in the implementation of 26 Oakwood affiliated private practices on the eClinicalWorks electronic medical record, ranging from single location one provider to multi-location multi-provider offices.○Initiated through kickoff meeting with all stakeholders where scope was defined to meet client needs.○Planned dates, times and resources for all tasks, maintained in a detailed project plan.○Executed tasks on schedule with responsible personal as main point of client and vendor contact.○Controlled scope and risks by hosting weekly status calls and maintaining an issue and risk log.○Closed through wrap-up meeting to ensure all tasks were completed and client was satisfied with the outcome.●Worked hand-in-hand with a team comprised of project managers, certified trainers, and support analysts while reporting to overall project manager under the pressure of tight deadlines, provider criticism and patient interaction.

●Provided first & second level support of eClinicalWorks for 65 Oakwood affiliated private practices comprised of over 100+ physicians, 300+ medical office staff and billers in a SAAS environment.●Performed project management duties in the implementation of eight Oakwood affiliated private practices.●Analyzed issues and risks to determine appropriate solutions while escalating concerns to management.

●Managed the central point of client support contact via telephone and email to users of a physician web portal featuring components of e-prescribing, electronic document storage, and chronic disease registration.●Conducted first and second level internal and external software, hardware and network troubleshooting.●Updated the client support queue for each issue or request at each step of resolution to ensure a detailed work log was maintained for historical purposes.●Escalated issues above first and second level to executive management and vendors.●Created graphic images, layout mockups, data flows and logos for presentations and products.●Collaborated in writing a user support guide, web portal administrator reference guide release notes and various policy documentation and procedural instructions.

Roles at Summit Training Source:●Intern March 2006 – October 2006 ●Production Assistant October 2006 - January 2008 ●Multimedia Producer January 2008 - August 2008●Managed project plans in the creation of multimedia videos, specializing in OSHA safety training.●Researched topic as assigned by management, wrote and edit detailed script.●Budgeted needs and timeline before production began and maintained over course of project.●Purchased props and scheduled locations, talent and travel needs.●Filmed video footage while interacting with client and directing talent while maintaining OSHA compliance.●Oversaw animation development, and sound and voice over recording sessions.●Edited video footage via non-linear editing system to create master tapes for duplication and distribution.●Engaged colleagues to ensure objectives of project were maintained.●Developed client loyalty and satisfaction by building lasting relationships with clients.