Mike Todaro Email & Phone Number

Detroit, MI, US

• Expanded upon IT communications leader responsibilities held in previous positions, up to the integration between Beaumont Health and Spectrum Health to become Corewell Health in 2022.
• Transformed and assumed additional responsibilities through the integration that formed Corewell Health through the present.
• Partnered with IT leadership during pre-day 1, day 1 and post-day 1 announcement activities and established lasting relationships between the organizations.
• Program manager of Microsoft 365 tenant migration and consolidation, which brought all Corewell Health team members onto the same Microsoft platform. ○Responsible for timeline, budget, risks, issues, dependencies.
• Project manager for Active Directory transformation application assessment and testing.○Assessed applications from multiple sources for testing prioritization.○Drove application testing to completion by application.
• Communications lead for the biannual Digital Services Experience Survey and various one-off requests.

Southfield, Michigan, US

• IT communications leader:○Partner with the CIO and IT Senior Leadership to develop yearly communications strategic plan and run the execution of the program.○Champion IT in a positive light to decrease the negative.
• Project managed new Beaumont Urgent Care by WellStreet clinic implementations, provider and staff changes, process documentation and support escalation.
• Project managed Mobile Heartbeat auto-provisioning development.
• Project managed Robotic Process Automation proof of concept using Automation Anywhere software through the SCRUM methodology.
• Assisted with Mobile Heartbeat go-live preparations and support.
• Developed, operationalized and supported the corporate COVID-19 emergency operations center's initial intake, communications and continuous improvement tools and processes.

Southfield, Michigan, US

• IT Project Management Office's communications lead.
• Educated IT change owners and project managers across service lines in developing, maintaining and executing communication plans through various training presentations and writers workshops.
• Authored, edited and published IT organization announcements, upcoming change control items and project-related news to IT staff for increased employee engagement through standard email & print flyer templates, and an.
• Liaison to Corporate Communications and Physician Marketing in the distribution of IT news, updates and marketing materials to audiences outside of IT through formal established channels.
• Authored and edited of quarterly IT staff newsletter, quarterly IT PMO newsletter, and monthly Beaumont Health executive leadership IT summary newsletter.
• Planned, coordinated and hosted quarterly IT PMO & Education Team meetings and IT Project Management Summit meetings.

Southfield, Michigan, US

• Project manager in the implementation of 16 Beaumont Health affiliated private and employed physician offices on the Epic Ambulatory EHR.
• Data migration team lead for offices transitioning from eClinicalWorks to Epic. ○Coordinated and instructed analyst team in validation efforts and issue resolution. ○Created standard process & policy documentation.
• Identified implementation process pain points and presented solutions.

Southfield, Michigan, US

• Project manager in the implementation of 26 Oakwood affiliated private practices on the eClinicalWorks electronic medical record, ranging from single location one provider to multi-location multi-provider.
• Worked hand-in-hand with a team comprised of project managers, certified trainers, and support analysts while reporting to overall project manager under the pressure of tight deadlines, provider criticism and patient.

• Provided first & second level support of eClinicalWorks for 65 Oakwood affiliated private practices comprised of over 100+ physicians, 300+ medical office staff and billers in a SAAS environment.
• Performed project management duties in the implementation of eight Oakwood affiliated private practices.
• Analyzed issues and risks to determine appropriate solutions while escalating concerns to management.

Bingham Farms, MI

• Managed the central point of client support contact via telephone and email to users of a physician web portal featuring components of e-prescribing, electronic document storage, and chronic disease registration.
• Conducted first and second level internal and external software, hardware and network troubleshooting.
• Updated the client support queue for each issue or request at each step of resolution to ensure a detailed work log was maintained for historical purposes.
• Escalated issues above first and second level to executive management and vendors.
• Created graphic images, layout mockups, data flows and logos for presentations and products.
• Collaborated in writing a user support guide, web portal administrator reference guide release notes and various policy documentation and procedural instructions.

Grand Rapids, MI, US

• Roles at Summit Training Source:
• Intern March 2006 – October 2006
• Production Assistant October 2006 - January 2008
• Multimedia Producer January 2008 - August 2008
• Managed project plans in the creation of multimedia videos, specializing in OSHA safety training.
• Researched topic as assigned by management, wrote and edit detailed script.

Bachelor Of Science, Communication

Sketch Comedy Writing

Associate, Liberal Arts