Michael Torok Email and Phone Number
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Michael Torok personal email
Michael Torok phone numbers
Always looking to find ways to streamline experiences and provide self-service and value to customers. If you need a veteran knowledge architect and communicator on your team, let me know. I bring years of experience in full-package knowledge services for the betterment of the customer, the product, and the company.I've built a unified look and feel across major corporate properties, creating seamless experiences for customers while handling all change management and communications. I ensure awareness and sensitivity to customer and partner needs, making sure these voices are heard. Promoting listening, analyzing and encouraging self-service problem resolution clears a path to success.
Snorkel Ai
View- Website:
- snorkel.ai
- Employees:
- 761
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Fractional Knowledge Expert - Ai ConsultantSnorkel AiOmaha, Ne, Us
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Digital Customer Experience | Community | Knowledge Management | Technical Writing | Customer Education | Case Deflection | Communications | LeadershipChugach Government Solutions, LlcOmaha, Ne -
Fractional Knowledge Expert - Ai ConsultantSnorkel Ai Oct 2024 - PresentRedwood City, California, UsCreation and review of expert knowledge within the fields of Philosophy and English.
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Digital Customer Experience, Sr. DirectorPerforce Software Apr 2024 - Nov 2024Minneapolis, Mn, UsBuilding, maintaining, and growing the Delphix Data for DevOps Community and ensuring our Knowledge strategy is flexible, intuitive, and provides just-in-time information for our customers, partners, and employees. Embracing the data revolution as a Perforce subsidiary. -
Digital Customer Experience, Senior DirectorDelphix Feb 2022 - Apr 2024Redwood City, Ca, Us -
Director Of Knowledge And Community ManagementDelphix Jun 2018 - Feb 2022Redwood City, Ca, UsBuilding, maintaining, and growing the Delphix Data for DevOps Community and ensuring our Knowledge strategy is flexible, intuitive, and provides just-in-time information for our customers, partners, and employees. Embracing the data revolution.
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Director Of Community Management, Training, And LoyaltyLifesize Oct 2014 - Jun 2018Austin, Tx, UsCommunity evangelist leading the launch and growth of the Lifesize community for customers and partners.Owner of the Lifesize Communities, Lifesize NPS Relationship survey, the training program, and our advocacy programs. -
Director Of Information DevelopmentLogicmonitor Apr 2014 - Sep 2014Santa Barbara, Ca, UsLead Information Development stressing the importance of single sourcing, community, and customer feedback loops. -
Director Of CommunitySolarwinds Sep 2011 - Mar 2014Austin, Texas, UsHelping to maintain an informative, enjoyable, open community inviting IT professionals to share information and feedback about SolarWinds products and experiences. Community feedback actively and visibly helps drive product development.Successfully migrated thwack.solarwinds.com, the SolarWinds community, to Jive and introduced gamification. Create inbound traffic boosts through quality blogger content balanced with content velocity.Launched a store driven by the gamification points system, machine translation, and many other IT-related community-centered offerings.Nurtured our MVP and Ambassador programs and keeping the community and the company engaged with one another.Continuously improved the site through external and internal feedback.Lead numerous customization projects with both contract and overseas employees. -
Director Of Information DevelopmentSolarwinds Sep 2006 - Sep 2011Austin, Texas, UsResponsible for growing the Information Development team and the timely delivery of all documentation for the aggressively expanding product offerings of SolarWinds. Expanding the traditional documentation team into true information development in the areas of video scripting, social media interaction, and community and forum management.Most recently selected, tested, and implemented the knowledge base solution for SolarWinds.
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Senior Information DeveloperBlue Coat Systems, Inc Jan 2006 - Sep 2006Sunnyvale, Ca, UsResponsible for all deliverables (books, page help, release notes, et cetera) for 2 products on multiple platforms. -
Senior Information DeveloperPermeo Technologies Nov 2004 - Jan 2006As the lone writer at Permeo, I was responsible for creating the entire documentation set for our products, including Administrator Guides, Quick Start Guides, Online Help, Release Notes, and sales-enabling Evaluation Guides. All UI messaging also passed through me for editing.
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Lead Information DeveloperNetiq Corporation Jun 1999 - Nov 2004Houston, Texas, Us -
Technical WriterMission Critical Software 1999 - 1999
Michael Torok Skills
Michael Torok Education Details
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University Of Louisiana At LafayetteEnglish -
University Of Southwestern LouisianaEnglish
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Kent State UniversityPhilosophy
Frequently Asked Questions about Michael Torok
What company does Michael Torok work for?
Michael Torok works for Snorkel Ai
What is Michael Torok's role at the current company?
Michael Torok's current role is Fractional Knowledge Expert - AI Consultant.
What is Michael Torok's email address?
Michael Torok's email address is to****@****ell.net
What is Michael Torok's direct phone number?
Michael Torok's direct phone number is +151247*****
What schools did Michael Torok attend?
Michael Torok attended University Of Louisiana At Lafayette, University Of Southwestern Louisiana, Kent State University.
What are some of Michael Torok's interests?
Michael Torok has interest in Poverty Alleviation, Science And Technology, Education, Arts And Culture.
What skills is Michael Torok known for?
Michael Torok has skills like Software Documentation, Enterprise Software, Technical Writing, Social Media, Cloud Computing, Saas, Content Management, Networking, Management, Technical Communication, Agile Methodologies, Editing.
Who are Michael Torok's colleagues?
Michael Torok's colleagues are Eric Lin, R. Wolfe Randall, Pranitha Valluripalli, Jonathan Broyles, Thang Doan, Lindsay Gribble, Mpa, Bryan Wood.
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