Michael Kim Keong Tan Email & Phone Number

Malaysia

My experience and expertise:✔ Strategic Planning and Execution – Partnering with client organizations to create robust strategies and drive business performance.✔ Organizational Development – Partnering with client organizations to increase their effectiveness and competitiveness.✔ Performance Management System – Facilitating in the design of critical business performance metrics with full-on-line-of-sight individual performance measurement metrics.✔ Leadership Development –… Show more My experience and expertise:✔ Strategic Planning and Execution – Partnering with client organizations to create robust strategies and drive business performance.✔ Organizational Development – Partnering with client organizations to increase their effectiveness and competitiveness.✔ Performance Management System – Facilitating in the design of critical business performance metrics with full-on-line-of-sight individual performance measurement metrics.✔ Leadership Development – Managing the development of critical traits in managers to authentically lead others.✔ Executive Coaching – Managing the coaching process.✔ Personal Development – Managing the development process. ✔ Team Building – Enabling managers to be team builders without wasting time. Show less

Selangor, Malaysia

 Designed and implemented the Vision/Mission/Values program Implemented the leadership development program Implemented employee engagement program Implemented managerial excellence program Implemented coaching program for managers Implemented performance management system Implemented communication program on company’s values

Selangor, Malaysia

 Implemented Leadership Development program Executive Coaching Implemented Talent Management program Implemented Work Performance Feedback system

Selangor, Malaysia

 Implemented the leadership development program Implemented coaching program for managers Designed the Vision/Mission/Values review program Implemented organizational health review management system Implemented communication program on company’s values

Penang, Malaysia

 Set up satellite Aesculap Academy units in SEA countries 10% increased annually in courses and enrolment BBraun Malaysia is accredited by MOH as a certified Continuous Medical Education (CME) provider.

Selangor, Malaysia

 Designed and co-lead with the Managing Director the company’s five-year strategic plan and change program that included the company’s vision, mission, and values Designed and implemented Talent Pool Management Designed and implemented Targeted Selection process Lead and successfully managed a sales division which resulted in about a 30% growth in sales and a 5% increase in profitability Designed and implemented key account management system Increased in a share of key… Show more  Designed and co-lead with the Managing Director the company’s five-year strategic plan and change program that included the company’s vision, mission, and values Designed and implemented Talent Pool Management Designed and implemented Targeted Selection process Lead and successfully managed a sales division which resulted in about a 30% growth in sales and a 5% increase in profitability Designed and implemented key account management system Increased in a share of key accounts Set up and implemented the Call Center  Implemented Vendor Managed Inventory for hospitals Lead the Supply Chain operation in meeting all its KPIs. Show less

Selangor, Malaysia

 Set up Marketing Information and Marketing Support unit and its functions Designed and implemented Field Sales Management System Designed and implemented management system for Key Account Management for Sales and Marketing  Planned and implemented Balanced Scorecard Implemented Customer Relationship Management and Business Intelligence applications for Sales and Marketing.

Selangor, Malaysia

 Consolidated IT operations of seven countries and centralized them in DHL Regional IT Data Center Reduced the cost of IT operations for the seven countries centralized Negotiated and managed IT Service Level Agreements with users of Regional IT services.  Low staff turnover  IT infrastructure was upgraded and enhanced in 1997 together with a couple of successes in systems integration with key customers.  IT operations, functions, and responsibilities were streamlined… Show more  Consolidated IT operations of seven countries and centralized them in DHL Regional IT Data Center Reduced the cost of IT operations for the seven countries centralized Negotiated and managed IT Service Level Agreements with users of Regional IT services.  Low staff turnover  IT infrastructure was upgraded and enhanced in 1997 together with a couple of successes in systems integration with key customers.  IT operations, functions, and responsibilities were streamlined with clear purpose and accountabilities  IT was used effectively as a tool to expanded the company’s reach for its customer base Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

 Timely delivery of retail banking solutions for three local banks and document management solutions (imaging) for two government agencies Lead a consortium that bid and project managed the presales and acceptance test phase of a systems integration project undertaking that was worth USD12M.  Lead Technical Support Division of Unisys to be rated the best in services provision amongst the major players of the IT industry in Malaysia. The rating was based on the results of a customer… Show more  Timely delivery of retail banking solutions for three local banks and document management solutions (imaging) for two government agencies Lead a consortium that bid and project managed the presales and acceptance test phase of a systems integration project undertaking that was worth USD12M.  Lead Technical Support Division of Unisys to be rated the best in services provision amongst the major players of the IT industry in Malaysia. The rating was based on the results of a customer satisfaction survey. It was an independent survey and fourteen IT multinational organizations were rated in that survey. Achieved revenue target from system maintenance contracts  High customer satisfaction level  Lowered technical staff turnover rate. Show less