Michaela Waisman Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado

Westminster, Colorado

• Served as the PTA President at Betty Adams Elementary to coordinate the work of the executive board and effectively run the PTA (2018-19 School Year)
• Volunteered in Betty Adams Elementary classrooms to work with students to strengthen reading and math skills (2018-19 School Year)
• Led hikes with a hiking organization focused on getting parents and children out into nature together
• Organized the Betty Adams Fall Carival, Skate City Parties, Literacy Night, the talent show, and a sock hop (2018-19 School Year)
• Planned, organized, budgeted, and ran my household while providing full time care for my minor child

Phoenix, Arizona Area

• Worked primarily in the areas of online defamation and technology law, also worked in the areas of plaintiffs' medical malpractice, business entity formation, legal malpractice, bankruptcy, and conducted some forensic.
• Led the collaborative effort to prepare pleadings, evidence, pocket briefs, legal memoranda, and research for a seamless hearing and trial experience
• Facilitated effective expert and witness evidence gathering, review of expert opinions, follow-up, and pretrial preparation
• Wrote firm’s procedure for managing and procuring electronically stored information and data preservation (used in CLE training)
• Redrafted all client engagement contracts to optimize templates to ensure consistency and clarity for the client experience
• Served as client point-of-contact, providing a polished, professional client experience by proactively managing communication

Phoenix, Arizona Area

• Prepared, reviewed, edited, and filed form documents and routine legal pleadings and default packets
• Interviewed clients and prepared filings and supporting documentation for bankruptcy cases
• Conducted legal research for specified legal issues and drafted legal memoranda summarizing findings
• Researched effectiveness of different advertising venues and provided actionable recommendations for maximum impact
• Completed attorney and law firm profiles on attorney referral websites along with creating and publishing content on firm website

Scottsdale, AZ

• Returned to my former employer to assist with the launch of a new product targeting web presence in the professional development sector
• Communicated value propositions for the product to the executive staff, the sales team, and marketing channels while working with the product development team to outline a roadmap for bringing the product to market
• Collected market research and compiled data on the target buyers for the product
• Developed product positioning and messaging to set the product apart in the market
• Represented the product and brand at a conference geared towards the target demographic

Phoenix, Arizona Area

• Prepared revised content to be used in the creation of computer-based training on the rules of evidence for incoming judges in the Arizona Justice Courts
• Conducted court observation and prepared feedback to assist with the development of training for the Arizona Justice Courts
• Assisted in planning, staffing, and attending the 2012 Arizona Judicial Conference

Phoenix, Arizona Area

• Read assigned petitions for review, responses, and appendices filed with the Arizona Supreme Court in preparation for drafting memoranda
• Reviewed numerous memoranda drafted by senior staff attorneys to emulate style and content when preparing new memoranda
• Prepared memoranda for the supervising staff attorneys summarizing the case and the arguments, analyzed relevant case law, and provided a well supported recommendation for granting or denying review
• Conducted extensive legal research and analysis to determine if the issues of law advanced in petitions was well settled

Phoenix, Arizona Area

• Researched legal issues impacting the Clerk’s Office and wrote legal memoranda to summarize the findings
• Compiled data and analyzed trends related to e-filing
• Wrote articles to clearly communicate upcoming rule changes for use by practicing attorneys
• Responded to written inquiries for pending appeals
• Drafted rule petitions
• Helped to create a CLE presentation about the duties and functions of the Clerk’s Office

Phoenix, Arizona Area

• Assisted students individually and in small groups to better understand course material
• Graded assignments
• Facilitated workshops to help familiarize students with key concepts for success in the course
• Provided collaborative oversight for electronic course discussion forums
• Created PowerPoint slides with integrated polling software for interactive classes
• Responded to student questions in person and via email

Phoenix, Arizona Area

• Conducted research in the field of data privacy to be used in a final paper focused the impact of data privacy laws on technology companies

Phoenix, Arizona Area

• Managed a rotating team of 20-25 new Inbound Sales and Support Agents during their first 6 weeks on the phone
• Worked with management to reduce attrition and enhance customer experience through extended training for new agents
• Developed content for traditional classroom training, provided live coaching and developed for agents during calls
• Performed administrative management functions for the team
• Handled escalated calls to ensure proper issue resolution for the customer

Phoenix, Arizona Area

• Managed a team of 20-25 Inbound Sales and Support Representatives
• Developed and trained representatives to improve skills and prepare them for future promotion
• Point of escalation to work collaboratively with customers to find a resolution with a long-term customer relationship focus, sometimes advancing issues to the product development teams and working to ensure that bugs.
• Performed administrative management functions for the team

Phoenix, Arizona Area

• Trained and prepared incoming representatives for the position of Inbound Sales and Support Representative
• Trained existing representatives to improve skills in the areas of customer service, technical troubleshooting, sales, and product support
• Trained Supervisors to increase effectiveness and organization within the management team
• Created and developed content for the training department in the areas of new hire training, continuing education training, sales training, new product training, and call flow training

Phoenix, Arizona Area

• Assisted Inbound Sales and Support Representatives by walking the call floor and answering advanced technical questions
• Managed escalated calls for customers who had advanced issues
• Facilitated training for existing representatives to improve skills
• Created documentation for transitioning new agents into the Inbound Sales and Support Lead role

Phoenix, Arizona Area

• Ensured a high level of customer service speaking with customers to resolve technical issues
• Remained adaptive and knowledgeable regarding new products and changes in technology
• Demonstrated a positive attitude and a drive to help meet team goals

Juris Doctorate (J.D.), Legal Professions And Studies, 3.67

Activities and Societies: Student Bar Association Delegate (2010-2011 Academic Year); Order of the QuillJuris Docterate program focused on.

Summer Academy In International Commercial Arbitration

The Summer Academy included international commercial arbitration lectures and coursework in Austria, the Czech Republic, Hungary, Italy.

Bachelor Of Arts (B.A.), English Literature

Activities and Societies: University of Iowa Mock Trial Team, 2000-2001 Academic Year; University of Iowa Mock Trial Team, 2001-2002.