Michael Whaley Email & Phone Number

Manchester, PA, US

Bentonville, Arkansas, US

Bentonville, Arkansas, US

• Implemented an auditing program to identify supplier misuse of carrier accounts in the DSV network, using Six Sigma, Tableau for tracking, and Salesforce, resulting in $XXM in savings and improved compliance.
• Launched an automated vendor scorecard with Six Sigma, Tableau, Python, and Salesforce, saving 100+ hours per week and expanding coverage to 100% of the network from 19 to 1,561 sellers.
• Developed automated monthly chargeback scorecards for DSV accountability using Excel, Visual Basic, Tableau, Python, and Salesforce, resulting in a $XXM annual financial recovery and an 11% reduction in late shipments.

Bentonville, Arkansas, US

• Centralized supplier knowledge base and support in the redesigned portal and Salesforce by leading the consolidation initiative, eliminating 15+ inboxes, reducing response times from 14 days to 2, and improving.
• Led DSV compliance, improving quality control and seller KPIs by 14%, while recovering funds for infractions.

Bentonville, Arkansas, US

• Key stakeholder for DSV in cross-functional projects that include creative shipping solutions, dashboard creation and streamlined supplier outreach
• Daily monitoring of escalations and open tickets for the DSV network including exceptions to shipping, carrier execution, inventory feeds and operational settings
• Weekly tracking of suppliers not following proper shipping practices including active supplier management and properly documented corrective action plans
• Increased on-time delivery from 84% to 92% by managing a compliance program for 1.5K vendors across 5K+ shipping points, leveraging data visualization skills with Tableau, and collaborating on innovative shipping.

Bentonville, Arkansas, US

• Monitoring of supplier performance and running the chargeback program that creates a financial incentive for shipping on time
• Works closely with the On-boarding team to ensure proper setup & activation of new suppliers
• Partners with various cross-functional teams to improve and monitor the customer experience
• Provides and supports the implementation of new supply chain business solutions that drive efficiency and improved customer experience

Bentonville, Arkansas, US

• Improved inventory accuracy by 7% by leading quality audit programs, leveraging data analysis tools for insights and effectively communicating with leadership through Microsoft Outlook to drive process improvements.
• Improved break pack associate handling time by implementing Lean Six Sigma practices to enhance efficiency and reduce errors, resulting in a 15% boost in packing efficiency and a 6% increase in box density.

Bentonville, Arkansas, US

• Reporting issues: Reporting problems with services, products, and conditions in the receiving or stocking area
• Using equipment safely: Using equipment and supplies in a safe and correct manner
• Making decisions: Using policies, procedures, and data to make decisions, and involving others when needed
• Planning and improving: Accepting responsibility, meeting expectations, and identifying steps to carry out work
• Communicating: Listening to others, asking questions, and communicating information to associates and leaders
• Getting results: Working on top priorities, meeting deadlines, and taking action to solve problems

Bentonville, Arkansas, US

• Customer service: Greeting customers, answering questions, and resolving complaints
• Department management: Ensuring the department meets customer expectations, planning for events, and working with sales associates
• Inventory: Maintaining accurate inventory levels, ordering monthly, and using basic math skills
• Staff management: Hiring, training, scheduling, supervising, and conducting performance reviews
• Teamwork: Fostering a strong team environment and communicating with employees
• Office tasks: Compiling, copying, filing, and entering information into databases

Bentonville, Arkansas, US

• Customer service: Providing exceptional customer service to ensure a positive shopping experience and customer loyalty
• Front-end operations: Coordinating front-end operations to ensure friendly and efficient transactions at checkout
• Compliance: Maintaining compliance for company programs and operational standards
• Staff management: Recruiting, selecting, training, and coaching employees
• Financial objectives: Preparing annual budgets, scheduling expenditures, and forecasting requirements
• Quality results: Conducting surveys, studying, evaluating, and re-designing processes

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Computing Technology (It)

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Arts - Ba, History

Bachelor Of Science - Bs, Organizational & Community Leadership