Fountain Digital is a digital marketing agency fueled by technology and analytics.

As the Vice President of Accounts at AirTank my primary responsibilities are managing client accounts and assisting in growth and development of staff as well as the overall firm. This involves expanding and securing new business, managing project portfolios that meets or exceeds projections, and participating in the internal management of the company. I assist in guiding staff development through identifying skills needs, delegating tasks appropriately and motivating project staff to provide outstanding client service.• Develop junior staff to the next level by ensuring assigned staff fully understand projects, providing effective feedback to staff (positive and critical), identifying and promoting growth opportunities for all junior staff• Implement firm policies around recruiting, staffing, training and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention• Provide feedback, advice and back up as needed to other members of senior staff team to ensure all senior staff has support needed to effectively run accounts • Attend and actively participate in senior staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that ultimately impact the overall quality of the firm• Identify new business opportunities, participate in new business pitches and assist in drafting new business proposals• Expand and/or renew existing accounts• Successfully run multiple accounts simultaneously, including managing work plans, client expectations, and internal staffing to ensure project is consistent with time and scope in the contract• Regularly update projections and manage work to meet or exceed projected revenue targets• Effectively manage all aspects of an account team

As a project manager, I work as a liaison between clients and myVBO's Digital Marketing, Design and Development teams. My role is to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.• Consult with clients to identify key project requirements, define project scope, develop project plan and schedule. Prepare and present timely status reports to client and internal senior management. • Resolve numerous project issues including, but not limited to, staffing shortages, tactical matters, scope creep and divergent business and user needs. Work closely with department team leads to prioritize issues and coordinate troubleshooting efforts. • Collaborate with clients, third-party companies and internal teams to develop and launch product enhancements that maximized page view and generate additional revenue opportunities. • Conduct resource planning and budgeting, track costs to ensure adherence to budgetary limitations.

• Develop and execute social and content thought leadership campaign strategies that align with each client’s goals and objectives. • Ensure all properties, including web, mobile, email, blog and social are brand-aligned, engaging and able to meet goals. • Develop, execute and manage all aspects of the B2B lead generation strategy and ensure clear communication between client and team members. • Boost sales and create business opportunities with innovative strategies, expert planning, actionable analysis, clear communication, and project management.

• Created a social media presence through social media websites such as Facebook, Twitter, Linked-In, Pinterest and Google Plus consistent with the client’s image and company objectives. • Responsible for sharing all new relative images, text based content including blog posts, new web pages added to sites, video content, and company and industry news in order to build our client’s brand.• Worked with graphic design department and copywriters to ensure consistency in brand appearance on all social media channels.• Strategized with all sales, development and creative on promotional opportunities for each social media channel. • Developed strategies for each client to utilize social media and Web 2.0 properties to promote the company, products and future launches. • Coordinated weekly or bi-weekly meetings with project manager and other social media associates, to discuss current projects and update the team on any new social media tools, etc.

Answered daily mail, emails, phone calls and messages. Attended to client needs in a professional environment in addition to all secretarial duties. Prepare and file court documents, manage multiple outlook calendars, request discovery and medical records.Researched and created database of NH and MA bar directory information to increase SEO of website.Created and maintained a working database of police reports to assist attorneys.