Michael Will Email & Phone Number

At Signant Health, we help you connect patients and researchers to ensure data reliability, with proven solutions that simplify every step of the patient journey. Our deep therapeutic area expertise, agile technology and service scale enable us to minimize risk, innovate, and support your important work. We seek speed, efficiency and reduced variability to help you extend the reach of drug development, expand patient opportunities and improve data quality helping you bring life-changing therapies to our families and communities around the world.• Develop, eCOA instruments using TrialMax platform (Web, Slate, Touch, App) according to questionnaire specific requirements, common instrument best practices and SDLC requirements with a focus on complex functionality/expedited timelines as applicable.• Create specifications and supporting documentation for the instruments.• Work to ensure instruments in the eCOA Library are made available to study teams in a timely manner.• Support, train and mentor eCOA Library team members. • Act as subject-matter-expert in instrument implementation and lead process development/improvement.• Drive standards and best practices in instrument design within the organization – including among the Application Specialist community via close collaboration with the Technical Support Office (TSO).• Develop and deliver training to other Operational Teams regarding how to retrieve instruments from the library for use in client-facing projects.

Plymouth Meeting, Pa

• High visibility to customers in the pharmaceutical industry via face to face meetings.• Gather software design requirements by reviewing clinical protocols and meeting with customer project teams.• Design and develop handheld and tablet based applications to capture ePRO and ClinRO assessments.• Design and configure the web-based platform used to monitor clinical trials.• Design and develop SQL/XML based reports used to track progress, compliance and adverse events.• Develop ETL solutions to transform and transfer collected data into customer systems using CDISC, CDASH and SDTM.• Develop software solutions to transform and transfer captured data into the customers systems.• Perform thorough unit and module testing for all applications.• Assist and guide internal project teams and other Application Specialists on best practices and lessons learned.• As a process improvement specialist, developed many tools used internally to streamline and automate common time consuming tasks, often as side projects during the evening or weekend.

Plymouth Meeting, Pa

• Worked on a team responsible for the acquisition of medical licensing and managed care data.• Developed tools used internally to streamline and automate common time consuming processes.• Foremost expert in the company on Web Harvesting, responsible for learning new techniques to automate the collection of data from any web based source.• Revolutionized data acquisition of medical licensing information;From: A manual, slow process which involved mailing requests to medical licensing boards and receiving data back weeks/months later on floppy disks/CDs. Data was often outdated by the time we received it.To: Automated jobs executing daily, collecting all of this information from the medical licensing boards websites, where this information was often freely available.• Results: vastly more up-to-date information and won back many of our clients.• Automated the process of updating managed care plan information in our database;From: A team of analysts responsible for manually downloading updated managed care plan PDF files and manually keying in the updates to our system.To: Automated jobs that would download and check the PDF for updates, and automatically transform these updates into a format that could be batch loaded.• Results: updates to plans being processed faster and more accurately.• Developed a web harvesting solution that was able to automate the collection of data from websites protected by CAPTCHA puzzles.• Received an award for innovation from QL2, the creators of a programming language used for Web Harvesting.

• Interacted with customers on a daily basis.• Helped customers choose a plan of action that was tailored to their budget, whether that would mean maintenance or repair to their computer, or if a new machine was a better option.• Great at explaining highly technical subjects to customers that did not process a strong understanding of the subject.• Over the course of 4 years, developed positive relationships with customers, to the point where many customers would only deal directly with me.• Hardware and software diagnostics to determine the root cause of the problem.• Virus/spyware removal. • Data backup and recovery.• Excelled at finding solutions to problems outside of Best Buy's SOPs. This resulted in many happy customers, whose problems were solved without the need for Best Buy's standard approach of completely wiping the computer and restoring it.• Developed and researched additions to the toolbox to make our specific Best Buy location one of the best in the region for computer services. Best Buy provided official tools for for the more common issues, but typically these tools were outdated or not the best option for the task they were assigned.