Michael Wilson Email & Phone Number

United States

Provide leadership and technical expertise for a cross-functional team focused on the improvement, streamlining, and optimization of Metro Water Services’ current onboarding process. Conduct classroom instruction for new hires during the onboarding process to meet Metro-Wide and internal organizational mandatory course initiatives. Aid senior leadership by providing coaching and mentoring to employees at all levels and across multiple topics – including professional development, performance development, career advancement, and progressive discipline. Administer Metro Water Services’ Employee Education Reimbursement Program, providing employees with financial support, academic direction, and professional guidance for employees pursuing higher education. Provide performance feedback, including regular and annual evaluations, as well as serve as a panelist on interviews, investigations, and disciplinary hearings. Conduct regular program audits and needs analyses in partnership with senior leadership and other stakeholders to ensure training initiatives align with MWS’ Strategic Plan and meet with all regulatory standards and best practices. Collaborate with cross-functional teams, including employees, subject matter experts, members of our Finance team, and senior leadership, along with external vendors to identify opportunities to meet learning and development best practices, necessary and available resources, and training needs to develop or provide learning opportunities. Track organizational and divisional training initiatives and generate completion/compliance reports utilizing HRIS systems, including R12, Oracle Learning Cloud, and Peoplesoft.

Greater Nashville Area, Tn

Led team of 4 trainers and administered workflow; assigned projects/tasks, monitored progress, provided feedback, and provided coaching/mentoring to team members on new technologies and skill sets. Generated frequent reports to department leadership on all activities. Provided technical expertise and support toward the ongoing development of e-learning initiatives in advance of the introduction of a Learning Management System within the Metro Government. Performed training needs analysis through surveys, interviews with employees, focus groups, and consultations with managers, instructors, and customer representatives. Made recommendations for training programs and curriculum, as well as on technologies and other tools. Wrote, designed, and produced a professional development curriculum to support metro-wide initiatives for mandated compliance and leadership development programs. Delivered training using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures. Evaluated training materials prepared by instructors, including outlines, texts, and handouts. Attended meetings, seminars, and certification programs to obtain skills and information to be utilized in new training programs and develop leadership skills for future advancement.

Greater Nashville Area, Tn

Wrote, designed, and produced professional development training curriculum that supported agency goals and objectives. Presented information in a variety of instructional techniques/formats that included role playing, simulations, team exercises, group discussions, videos, and lectures. Assessed training needs through surveys, interviews with employees, focus groups, and consultations with managers, instructors, and customer representatives. Reviewed training materials that were prepared by instructors and included outlines, texts, and handouts. Attended meetings, seminars, and certification programs and obtained skills and pertinent information to be used in future training programs. Kept management apprised of training program status. Monitored, evaluated, and recorded training activities and program effectiveness for compliance with all Metro Nashville training requirements. Responded to written and telephone requests for training needs throughout the agency.

Greater Nashville Area, Tn

Took time off from professional career to care for a child while spouse worked in the medical field.

Nashville, Tn.

Developed teaching outlines and incorporated various teaching methods such as lectures, individual and group instruction, and workshops. Selected and incorporated training aides that included manuals, models, multimedia presentations, and computer tutorials. Performed evaluations and testing procedures that measured achievement and retention of knowledge, as well as evaluated overall training effectiveness. Conducted training that covered areas such as on-the-job training, usage of technologies, customer service, sales, health and safety practices, public relations, career advancement, and leadership development. Generated reports on employee progress, completion, and effectiveness.• Collaborated frequently with management on specific work situations that required employee improvement in areas such as technologies, policies, and human relations; made recommendations for future training as needed.

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor'S Of Science, Psychology, 3.9 Summa Cum Laude

Activities and Societies: Golden Key National Honour Society