Michael Zeigler Email & Phone Number

Newark, De, Us

Newark, Delaware, United States

PM for IT Service Management and Change Manager at Sallie Mae Bank

Newark, Delaware, United States

Lead key projects within the State and Local Government sectors. Currently supporting Delaware Health and Social Services (DHSS) in planning efforts to modernize applications for delivering social services used at State Service Centers.

Newark, Delaware, United States

As part of the IT Project Management Organization at ChristianaCare, led infrastructure projects to produce intended value, improve patient outcomes and drive innovation. Managed a 3-year $1.5M Grant project to deploy robotic technology to ChristianaCare across the Newark Hospital campus.By implementing robot assistants to reduce "gather and fetch" activities, Nursing and other caregivers can spend time and attention to higher value work of attending to their patients and improving outcomes.

Supported the Philadelphia Department of Prisons deployment of an advanced Jail Management System (ATIMS) as contract Sr. Project Manager. Kicked-off the Project and directed all PMO tasks including planning, scheduling, task management, communications, status reporting, deliverables management and customer service.

Wilmington, Delaware, United States

IT Project Manager (contractor) for the implementation of new product development programs & portfolio management systems within product manufacturing. Reporting to the business IT Lead, managed Lean Six Sigma delivery improvement activities with IT, business project team, and solution vendors for reducing scrap and improving productivity.

Washington, Dc

TCG is an award-winning Government technology solutions provider. As a Solutions Architect, I supported assigned customers by:• Identifying customer needs, prioritize capabilities, features, and functionality, translating the needs to technical requirements and guiding the work through assigned Programs• Creating Solution vision and roadmap (define requirements, guide work through the Solution)• Facilitating Enterprise-wide decisions that balance and prioritize competing interests of individual stakeholder groups during program delivery• Developing visualizations of information for decision support• Applying EA concepts and Frameworks to support program management activities• Identifying and implementing improvement opportunities• Determining program value and ensuring value traceability in alignment with program/mission business objectives

Greater Philadelphia Area

As Solutions Architect for Microsoft, I designed and deployed IT services using Microsoft Azure, Office365, SQL databases, and AI for commercial and federal sector customers undergoing digital transformation. • Applied best industry practices to hasten new technology adoption and streamline deployments. • Determined customer requirements in pre-sale stage and proposed cost-effective solutions to perfect cloud migration for IaaS, PaaS, and SaaS workloads. • Communicated with sales team and customer in early delivery stages to outline technical and governance solution details, cost basis, and expected results.• Calculated Basis of Estimate (BOE), organized Statement of Work (SOW), determined fixed and variable costs, made customer presentations, and documented architecture.• Prepared and gave detailed presentations to internal staff and customer to secure project approvals.• Explained value proposition during sales cycle and helped to close deals with direct customer interaction to translate technical possibilities.• Activated planning and distributed resources to achieve business aims and align SOW requirements to deliver on schedule with high levels of customer satisfaction.• Updated customer on project milestones, focused resources, mitigated risks, involved product owner, made contract revisions, ensured project closure, and proposed follow-on assignments.• Steered project toward closure and enabled strong client engagements by incorporating Agile methodologies.• Proposed and presented follow-on to the customer to generate additional win-win activities.

New Castle, De

As Solution Manager, I oversaw a portfolio of Deloitte consulting application development activities to bolster Delaware State Government's Integrated Eligibility Program. • Advanced quality improvements across public user portal, worker web, business application deployment, back-end technologies, and databases. • Engaged state telecom, operations, and application maintenance teams to complete specialized tasks to bolster project success.• Guided daily service review call operations as critical incident manager for newly installed system.• Developed SLA compliance plan and inaugurated ITSM activities for contract renewal.• Orchestrated application enhancements and architectural upgrades with technology teams at Deloitte Delivery Center in Mechanicsburg, PA.• Coordinated Deloitte on-site resources and presented progress updates to C-level executives.

Fairfax, Va

As Technical Program Manager, I administered CACI's Mission Solutions and Services Business Group (MSS) furnishing application and logistical services to Federal customer for a key classified program. • Energized team of 60 professionals to plan, execute, train, support, and secure Diplomatic Telecommunications Service program.• Completed client specified mission supporting SLAs, bolstering security controls, and adhering to scheduled time frames and budgetary constraints.• Performed global upgrades to IP/MPLS network rendering transport services for voice, data, and video transmissions across 40 US Government agencies and 380 global diplomatic facilities. Increased information processing capabilities to meet greater needs.

Greater Dc Area

As Technology Consulting Manager in the IT Operational Transformation Practice, I overhauled IT operations for Federal and commercial clients using short to mid-term assessments to design strategic projects for process, toolset, and technology overhaul. Technologies and approaches included ITSM tools (Remedy, CA, or ServiceNow), Service Desk automation, data center optimization, cloud solutions, virtualization, network monitoring, applications management, program management standards, KPI's, and process re-engineering.• Operated National Service Desk for Deputy CIO of large federal agency serving US Veterans: Saved $1M by moving from legacy ticketing system to cloud-based ServiceNow, standardizing IT Service Management, activating KPIs and Metrics, and improving professional development.• Assessment of Eco-System for National Rail Carrier: Modernized processes and reduced critical incidents by 20%; increased up time of client-facing systems.• Consolidation of Federal Data Center for U.S. Intelligence Client: Recognized for innovation and introducing cost saving technologies such as Cisco UCS, Catalyst and Nexus systems, storage sharing (NAS), and contemporary infrastructure.

Various progressive positions in both the commercial and federal divisions. Key role in developing IT solutions in response to customer requests for proposal. Developed and documented overall client IT solutions, systems and services per client requirements. Service areas including network operations, network connectivity, network management, service desk, application and web hosting, desktop services, and data security. Organized and contributed to customer proposal documents including technical writing and direction Technical architect teams. Participated in milestone reviews to assure appropriate services were described, costed, and requirements are addressed via clear and efficient solutions. Enjoyed a very high win rate in proposals worked.

Designed, built and supported the IT Services of a National Health Care provider. Deployed an IP based, Windows NT, switched LAN at the Corporate Headquarters, extending to major regional offices and service delivery locations over a Frame Relay WAN. Supported enterprise applications such as PeopleSoft, office applications (E-mail, fax), billing and clinical systems. Interfaced with Service Desk and provided Tier 2/3 support. Provided telecommunications (LAN/WAN/Desktop) to the construction of a new state of the art Corporate Center which included a Data Center and interconnection systems.

Provided voice and data communications and IT services for New Jersey's largest Gas and Electric Utility Company. Primary responsibility for IT services at a major generating station and campus location of over 4,000 employees.

Bachelor Of Science * Commerce And Engineering, Engineering, Management And Finance

Activities and Societies: Lambda Chi Alpha National FaternityEngineering Major with Finance Minor

Management And Business Administration

Postgraduate course work toward MBA

Certificate, Executive Leadership

Various Leadership and Executive development cources via eCornell on-line program.