Michael Baetz Email & Phone Number

Saint Paul, Mn, Us

Victoria, Minnesota, United States

Teaching AP Physics C and Honors Physics

Product trainer for Large Law firm customers. Developed training curriculum for customers and provided training via virtual live and recorded sessions. Organized and led small teams for topical department-wide training for Customer Success organization. Partnered with marketing to develop and present segment-wide educational webinar for customers. Led development and creation of product that collects customer data and assists trainers in creating more topical, relevant webinar and training offerings.

• Directed and performed manual end user testing for usability / functionality and content accuracy for various Thomson Reuters products including Litigation Analytics. Used tools such as Microstrategy, Easel & Legal Professional Authority (LPA). • Partnered with technology developers and Product Owners through Agile to ensure product quality. Part of team that successfully developed and released features and Big Data product enhancements.• Project lead, leading a team of 3-4 testers in India. Wrote manual test scripts in Excel and trained team via live WebEx and email, trained testers on scripts and briefed them on acceptance criteria, user experience (UX) and product development goals. • Entered and monitored bugs and stories using TFS.

Eagan, Mn

• Assisted other attorneys with legal research and provided Westlaw tips and training via phone and live chat. Member of the Strategic Solutions support team which provides research support to Thomson Reuters Large Law Firm / Premier customers.• Provided product support for products like Westlaw, Firm Central, Drafting Assistant, Deal Proof and Case Notebook. Met or exceeded all job performance metrics, including call and wrap-up time duration and exceeded team averages for promotional campaigns & sales leads.• Drafting Assistant team lead – served as expert in product knowledge. Timely delivered quarterly training on Drafting Assistant to ensure that support team knowledge was current and accurate. • User Experience (UX) team member, provided in depth, actionable customer feedback to drive product development. Completed 3 customer calls which were featured as part of proposed product enhancements. Proposed and presented new foldering feature to product owners which was implemented in a future product iteration. • Received Making a Difference award in 2016 for assisting in research for inmate law project.

Minneapolis, Minnesota

Denver, Co

Represented clients through entire bankruptcy process, from client consultation, research and analysis of legal issues related to financial matters, during hearings & discovery, negotiated with trustees, and litigated adversary proceedings and other contested matters before the Bankruptcy Court. Protected assets with net values exceeding $100,000. Acted as managing attorney for all Colorado offices (Denver, Colorado Springs and Fort Collins) in owner’s absence, supervising a staff of up to 6 & two attorneys

Assisted Staff attorneys in research and analysis of State Water & Natural Resources Laws.

Master'S Of Teaching, Education

Physics

J.D, Law

B.A., Liberal Arts

Education record

Completing courses in math and sciences to satisfy requirements for High School Physics teaching license