Michael Baggs Email & Phone Number

Phoenix, Arizona, United States

As the Senior Regional Datacenter Network Program Manager at Microsoft, I provide leadership and direction in establishing network roadmaps, enhancing staffing efficiencies, and driving process improvements and governance to align with the company's datacenter operations strategy for future growth. I manage a portfolio of network projects for the regional field operations organization and oversee the networking growth budget, including CAPEX, to support infrastructure refreshes, network growth, and resource management.In collaboration with partners, I assess long-range plans, determine capacity, and develop resource plans to ensure project delivery and ongoing operational support. I support the implementation of strategic visions that position the regional data center operations for future capacity and growth. Additionally, I utilize data analytics to evaluate process change efficiency and drive service delivery excellence through benchmarking across industry best practices.I engage with various stakeholders, fostering clear communications and aligning their interests with the broader organizational goals. This enables my teams to embrace necessary changes while sustaining operational excellence. Furthermore, my role demands collaboration and negotiation across diverse groups, including senior company leaders, engineers, suppliers and customers. With experience leading diverse teams across multiple disciplines and platforms, I focus on enhancing organizational performance and growth.

Phoenix, Arizona

As a Datacenter Project Manager, I demonstrated a strong commitment to cost management by conscientiously adhering to budget requirements, ensuring all costs remained reasonable, and contributing to overall budget compliance. My role involved strict adherence to safety and security policies, promptly reporting any safety or security concerns to maintain a safe work environment.In service operations, I handled troubleshooting for incidents and escalated issues as necessary to meet service level agreements (SLAs) and operational level agreements (OLAs), ensuring minimal disruption to clients and business operations. I proactively anticipated customer impact due to unforeseen events or issues, such as customer lockdowns, and communicated these potential impacts while devising plans to mitigate them effectively.My responsibilities also included reviewing schedules to avoid conflicts, coordinating with stakeholders, managing expectations, and offering alternative solutions when needed. I maintained strong relationships with both clients and suppliers to ensure clarity, understanding, and documentation of expectations, and worked collaboratively to meet these expectations.I actively suggested ways to reduce risks during maintenance activities and worked closely with others to accommodate scheduling needs while minimizing disruptions. By aligning with management priorities, I held myself accountable for the end-to-end quality of services provided, ensuring availability, safety, security, and an excellent customer experience. I supported issue escalation to the appropriate stakeholders and consistently embodied our organization’s culture and values in every aspect of my work.

Cheyenne, Wyoming Area

As a Senior Datacenter Technician, I was responsible for overseeing the preparation, installation, diagnostics, troubleshooting, and decommissioning of IT datacenter equipment. I provided guidance to other technicians, ensuring they followed standard processes and procedures. I reviewed Process Change Notifications (PCNs) and shared relevant updates to maintain efficient workflows.I ensured compliance with policies, escalated issues as necessary, and completed tickets aligned with Key Performance Indicators (KPIs). I also supported less experienced technicians and managed complex tasks, escalating when appropriate. In service delivery, I handled hardware setups, startups, and shutdowns, ensuring quality control and adherence to safety standards.Using advanced troubleshooting skills, I quickly identified and resolved technical issues while minimizing disruptions. I performed infrastructure refreshes, complex changes, and ensured the proper destruction of data-bearing devices. I also participated in safety briefings, followed security protocols, and contributed to creating a collaborative, positive team environment.

As a Datacenter Technician, I performed diagnostics and troubleshooting, quickly identifying and resolving issues while minimizing customer and business disruption. I ensured quality checks post-execution by verifying that grounding, staging, labeling, and cabling were properly set up according to safety protocols and deployment standards. I decommissioned hardware for simple changes like memory upgrades and system rebuilds and following standard procedures with minimal guidance.I adhered to communication and escalation procedures, reporting incidents to data center management, Technician Leads, and engineering specialists. I assisted other technicians with complex tasks, providing guidance as needed. I completed all required training, gaining hands-on experience by observing senior technicians and participating in on-the-job training.I contributed to a collaborative team environment by sharing information, participating in team meetings, and staying informed about the progress of others' tasks. I took pride in ensuring the quality and completeness of service and upheld a strong sense of accountability for the data center facilities.

Cheyenne, Wyoming Area

Performing hardware maintenance on the Microsoft cloud!

Cheyenne, Wyoming Area

As the Service Manager at Simply Mac, I managed the repair and upgrade solutions for Apple devices, ensuring high-quality service and customer satisfaction. I diagnosed and fixed various Apple products, provided tailored upgrade solutions, and adhered to Apple’s service standards.I also guided and trained service technicians across multiple locations, improving their technical skills and ensuring consistent service. My responsibilities included managing inventory, tracking repairs, and coordinating with regional management to streamline operations. By fostering strong customer relationships and ensuring efficient service, I contributed to the overall success of the service department.

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

Bachelor'S Degree, Communication And Media Studies