EXECUTIVE MANAGEMENT, OPERATIONSDelivering Smart Operational Strategies Within Service-Driven Industries EXECUTIVE SUMMARY QUALIFICATIONS High-performance operations executive with over 20 years of success leading large, service specialist teams in the healthcare management industry. Drives top-line and bottom-line growth via value-driven revenue generation strategies and vigilant management of costs and receivables. Polished communicator who expertly leverages outstanding client service to produce customer loyalty and organic growth. Superior influencing ability. Thrives on complex leadership challenges and works well under pressure.Notable Leadership Accomplishments include:• Leading critical, across-the-board operational transformation in Crothall Services Group’s Region.• Personally reviving multi-million dollar distressed accounts, demonstrated superior service such that client renewed the existing contracts without going out for competitive bid, and increasing average contract terms.• Spearheading entrepreneurial franchise management strategy across the Region.• Recipient, Compass Group National Service Excellence Award• Recipient, Crothall Service Excellence Award• Recipient, J.W. Marriott National Award of Excellence Strategic Vision & ExecutionAdvanced ManagementStrategic Business PlanningP&L ManagementFinancial/Budget ManagementCost Containment Executive Recruiting & OnboardingLeadership Development & MentoringKey Account Management Account RetentionCustomer Relationship ManagementExecutive Negotiations & ClosingsChange ManagementEmployee Morale & RetentionExecutive Advisory Committees