Being a Supervisor for Lowe's Home Improvement Store, I directed and drove daily operations, scheduling, and payroll of 20+ employees, optimizing overall efficient productivity. I resolved customer conflicts, showcasing excellent communication skills, boosting customer satisfaction, and accommodating clients in selecting, demonstrating, and purchasing products, providing superior customer service. I organized a $80M+ store, monitoring consumer purchasing trends to input cross-merchandising methods. I trained, interviewed, and evaluated seasonal and temporary employees, ensuring job proficiency and productivity, and implemented inventory cycle count templates, decreasing shrinkage and high theft items, minimizing loss of profit. I also collaborated with vendors and sales team management, improving techniques, surpassing yearly sales by 15%. I’ve continued to grow within this company through multiple roles and have been awarded "Be Who We Say We Are”, "Give your Best Always”, "Top Stocker" awards, and “Employee of the year” showing job efficiency.

As Loan Originator, I advised and educated 30+ clients daily on mortgage loans, terms, and rates. I maximized conversion rates by developing strong business relationships and continuous communication with the customer and supervised a loan portfolio by regularly surpassing sales targets, boosting revenue, and business development. As a Single Point of contact, I was tasked with providing superior customer service through multiple channels established by Freedom Mortgage. I provided counseling to those during the covid crisis with options in repayments and extensions on their loans.Most importantly, I spearheaded all aspects of both sides of the business by conducting 100+ cold calls daily. In my short term here, I was able to lead all representatives in Partial Claims and Loan Modifications for 6 straight months.