Michael Baker, Mba Email & Phone Number

Sarasota, FL, US

Business Consulting:Support small to medium sized businesses, non-profits, and solopreneurs to improve operations and employee engagement focusing on the processes, people, and technology that drives the organization. Specializations:- Current State Operations Assessment- Workshop Facilitation - Business Process Improvement- Change Management- Training and.

Reston, VA, US

Supported global clients with organizational redesigns and transformations, change management and process improvement initiatives. Developed and implemented programs, trainings, digital and print materials and briefings to increase employee engagement and ensure the successful adoption of new processes and technologies. Managed multiple project.

Anchorage, Alaska, US

During my time over here, I instructed a team of 6 personnel for process improvement, current state assessment execution, and client relations, resulted in improved quality of engagements and efficiency. Led working groups of various stakeholder groups to develop trust for project planning and strategic program management planning. I led the planning and.

Worldwide, OO

• Here, I:
• Provided updated processes, trainings, and structure to accommodate remote work.
• Handled engagement and technical issues, while assisting customers.
• Devised modifications to delivery process for current state assessments of priority processes to increase time for dependent work streams.
• Empowered customers to conduct virtual site assessments and designed 4 role specific training to prepare clients for continuing operations within a virtual environment. Key Contributions:
• Developed 19 workflows of critical processes to support 17 strategic improvements for key input to a business case analysis.

Mclean, VA, US

• Here, I executed a cloud-based business transformation platform to connect and centralize processes and increase productivity. I provided recommendations to C - level audience resulting in the acquisition of a new.
• Created and implemented current state assessment for accounting and finance transformation through 75+ workshop and 400+ workflow deliverables to document company-wide operations.
• Enhanced process for 25K personnel and clients by identifying readjustments of processes in an enterprise resource platform (ERP).
• Coached and instructed 25 newly hired employees in client delivery and engagement.
• Promoted from Senior Consultant to Associate within short time span of 19 months.

Mclean, VA, US

• During my second overseas assignment in the rotational program, I supported a new, global pricing team and integrated and streamlined operations into a new customer resource management (CRM) tool. This project was an.
• Decreased processing time by 50% and aligned operating procedures for cloud-based CRM platform to maximize client satisfaction.
• Analyzed alternative pricing methodologies to better align with the market and completion.
• Created custom quotes for a diverse assortment of cargo for ocean transportation by analyzing the market and researching historical data.

• Selected as only 1 of 5 MBA students for this prestigious global leadership development program.
• Led offshoring projects of accounting, financials, customer service, and SCM activities to a new shared services center in Bangkok, Thailand. Was main point of contact with all finance managers in Asia Pacific.
• Trained new teams in P2P, accounts payable and receivable processes, and customer service processes. During my first overseas assignment in the rotational program, I offshored, streamlined, and integrated operations to.
• Planned and executed 2 projects to offshore accounts, finance, customer service, and import/export activities ahead of schedule.
• Enhanced company value by completing projects early which created time for additional projects.The results:
• Spearheaded 2 regional projects to support global restructuring efforts.

Phoenix, Arizona, US

Master Of Business Administration (Mba)

Non-Degree, Institute For Leadership In The Americas (Tfas), Politics & Economics Of The Us And Chile

Ba, Politics

Non-Degree, Spanish Immersion, Spanish