Michael Balm Email & Phone Number

Lincoln, Nebraska

Omaha

Managed flight operations for 29 aircraft across 3 states.Performed flight following of designated aircraft, up to 14 simultaneously.Communicated with aviation, medical and emergency personnel.Coordinated all aspects of flight/patient transport requests.Communicated via two-way radio with public and private sources.Complied with Federal Aviation Administration regulations.Communicated effectively with supervisors/management.Worked effectively in high-stress situations.Made accurate and timely decisions.Prioritized multiple time-sensitive tasks.Communicated clearly using telephone and radio.Received and relayed reports accurately.Possessed a clear, calm and pleasant voice.Traveled with management staff members to the service area to meet with requesting agencies and medical facilities to discuss processes.

Lincoln, Nebraska

Acquired and developed profitable account relationships with business customers generating revenues up to $10 million.Maintained responsibility for overall success and growth of assigned sales territory and served as relationship manager and adviser to customers.Mastered multiple complex software systems to track sales activities, coordinate contract documents, and ensure compliance with company and federal financial regulations.Partnered with numerous business acquisition sales channels to obtain customer referrals, identify prospects and acquire customers.Provided continuing financial advice, determined customer commercial loan/deposit needs and deepened existing relationships.Acted as a customer advocate in securing suitable credit and cross-selling products and services.Initiated document collection, review and analysis in loan application process.Utilized internal business partner groups including the Small Business Administration (SBA), Public Finance, Equipment Finance, Merchant Services, -Payroll Services, Treasury Management and Wealth Management to meet specific client needs.

Chosen to participate in 14-month formal sales & credit training programAssisted senior associates with financial analyses, research, pricing and structuring of creditParticipated in customer and prospect sales calls

Managed premier customer portfolios and proactively cross-sold additional products through referrals and outbound sales calls.Consistently exceeded aggressive quarterly and annual sales and referral goals by providing customers with personal financial counseling and lending service.Developed and maintained strong relationships with banking partners to maximize sales opportunities and achieve rigorous company sales standards.

Established and enforced sales and service goals for 9-12 employees, including personal bankers, customer service representatives and bank tellers.Provided employee training and problem resolution for medium-sized branch location.Ensured compliance with audit and operational regulations and guidelines.

Self-managed independent agency office for regional insurance companyProvided all sales and service functions for consumer insurance services including property and casualty, life, health and annuity products

B.S.

Associate Of Arts - Aa