Michael B. Email and Phone Number
I am a Technical Support Engineer who doesn’t just solve problems. I anticipate and prevent them, ensuring seamless, reliable operations for clients in high-stakes environments. With over 7 years of experience in Microsoft Dynamics 365 Business Central, and cloud IT support solutions, I’ve delivered high-impact results for clients across North America, including a 45% reduction in support tickets. My goal is always to provide proactive, client-centered support that drives business continuity and satisfaction.Working closely with Subject Matter Experts and escalation teams, I combine technical expertise with clear, empathetic communication, creating solutions that not only address immediate issues but prevent future disruptions. My background in customer support, cultivated through years at Access Bank, also allows me to offer a client-centered approach, making technical support feel more personal and reassuring to users.What sets me apart:Proactive Problem Solving: I apply root cause analysis to minimize repeat issues, constantly finding ways to optimize workflows and anticipate challenges before they affect clients.Collaborative and Client-Focused: I work across teams to ensure that complex issues are resolved with precision and efficiency, always prioritizing client satisfaction.Adaptable to Diverse Environments: Having supported clients across different regions, I bring an adaptable, culturally aware approach aligned with global standards.If you’re looking for a technical support professional who can enhance both operational reliability and client experience, let’s connect! I’m open to visa sponsorship opportunities and excited to contribute to a forward-thinking international team.
Tek Experts
View- Website:
- tek-experts.com
- Employees:
- 3582
-
D365 Business Central Technical Support EngineerTek Experts Sep 2022 - PresentLagos, Nigeria- Deliver exceptional technical support for cloud-based systems, effectively managing escalated service requests and resolving intricate issues for over 100 North American clients. This proactive approach results in a 45% reduction in support ticket volume, allowing the team to prioritize critical tasks and improve overall service efficiency.- Collaborate with cross-functional teams, including Subject Matter Experts (SMEs) and escalation managers, to develop tailored solutions that minimized downtime for clients, ensuring their systems operated smoothly and reliably.- Building strong, trusting relationships with clients through clear communication and personalized support, increasing customer satisfaction scores by 15% and receiving positive feedback from over 90% of users.- Train and mentor junior team members, leading to a 25% improvement in team responsiveness and overall performance in handling client inquiries.
-
Customer Support ProfessionalAccess Bank Plc Sep 2017 - Jan 2022Lagos- Efficiently processed over 500 client transactions daily, ensuring accuracy and speed while resolving inquiries and product-related issues, contributing to a significant improvement in customer experience and loyalty.- Demonstrated meticulous attention to detail and adherence to operational guidelines, resulting in a 20% decrease in transaction errors and ensuring compliance with banking policies.- Developed essential client relationship and communication skills through direct interactions, which laid a strong foundation for my client-focused approach in technical support roles, enabling me to better understand and address diverse customer needs. -
Customer Service RepresentativeAccess Bank Plc Sep 2016 - Aug 2017NigeriaLearned firsthand experience in dealing with customer concerns and ensuring that appropriate actions are always taken to resolve them.Registered and enrolled customers on digital platforms to enable seamless banking experience in carrying out transactions without having them come down to the bank.Cultivated strong customer service skills, going above and beyond to deliver personalized support and build lasting relationships.Gained in-depth knowledge of banking systems and procedures, ensuring efficient operations and a seamless customer journey.Collaborated seamlessly with colleagues to resolve inquiries and concerns, enhancing team productivity and customer satisfaction.The ability to deal with different people and the knowledge of how to deal with various situations simultaneously without compromising the organization ethics and professional conduct.
-
Digital Marketing SpecialistFashion Blizz Boutique May 2015 - Apr 2020Lagos, Nigeria- Spearheaded and optimized online marketing initiatives, successfully driving customer acquisition through innovative strategies tailored to target audiences, resulting in a significant increase in lead generation.- Enhanced the usability and design of company social media platforms, focusing on content quality and user experience to improve conversion rates. This involved creating engaging posts that resonated with our audience and aligned with brand messaging.- Implemented targeted traffic growth strategies encompassing SEO best practices, affiliate linking campaigns, content distribution, and email marketing. These efforts collectively contributed to a noticeable uptick in website traffic and customer engagement.- Conducted regular reviews of emerging technologies, ensuring the company remained at the forefront of digital marketing developments. This proactive approach allowed us to leverage new tools and techniques that enhanced our marketing efforts.- Oversaw all operations and business activities, ensuring alignment with company goals and maintaining consistency across initiatives. This comprehensive oversight fostered a results-driven environment that supported team success.- Increased brand awareness by creating and managing dynamic social media channels, leading to an impressive 80% boost in social media engagement. This initiative not only strengthened our online presence but also fostered a community around our brand, enhancing customer loyalty and trust.
-
Research AnalystWizer Consulting Aug 2014 - Jul 2016Lagos, Nigeria- As a dedicated member of a research team of financial advisors, I played a pivotal role in delivering insightful economic and financial analysis tailored to our clients' diverse business models. My passion for data-driven decision-making enabled us to provide recommendations that truly resonated with our clients’ strategic goals.- I thrived on gathering and analyzing figures from various sources, transforming raw data into engaging reports, charts, and presentations. It was fulfilling to see how these compelling visual narratives helped clients grasp complex financial concepts and identify new growth opportunities.- I took pride in leading technical sessions, where I explored various topics across different sectors of the economy. These sessions allowed me to connect with clients on a deeper level, fostering discussions that not only informed but inspired confidence in their financial strategies. -
Desktop Support TechnicianCenter For Information Technology And Systems Dec 2008 - Mar 2009Lagos NigeriaManaged the deployment and maintenance of desktop computers, ensuring that all systems were configured correctly and performing optimally. My hands-on approach in first-line service desk analysis allowed me to identify and address issues promptly, keeping user productivity high.Provided responsive support to users via email, adeptly handling their technical faults and guiding them to effective solutions. I took pride in delivering clear, step-by-step fixes, ensuring users felt supported and empowered in resolving their issues.Installed, configured, maintained, and troubleshot network services, equipment, and devices, proactively addressing potential problems before they escalated. My attention to detail ensured seamless connectivity and performance across the organization.Collaborated with project managers to estimate and quote IT-related projects, contributing to the planning and execution of initiatives that improved our technological infrastructure. My insights helped align project goals with user needs, driving successful outcomes.
Michael B. Education Details
-
Grace PolytechnicUpper Credit
Frequently Asked Questions about Michael B.
What company does Michael B. work for?
Michael B. works for Tek Experts
What is Michael B.'s role at the current company?
Michael B.'s current role is Technical Support Engineer | Expert in Microsoft Dynamics 365 Business Central, System Uptime, & Customer Support | 45% Ticket Reduction, Faster Resolution | Open to Relocation.
What schools did Michael B. attend?
Michael B. attended Grace Polytechnic.
Who are Michael B.'s colleagues?
Michael B.'s colleagues are Ernesto Arguedas Miranda, Mario Garcia, Jacob Renstrom, Gerald Lavoy Gonzalez, Keila Castillo, Georgi Zhelyazkov, Fabian Ramirez.
Not the Michael B. you were looking for?
-
-
Michael Omogbemi
Customer Service Officer || Real Estate Expert || Historian || Communicator || International Relations || Fashionmonger || Couturier || Football AnalystIbadan -
Michael Uche NWABUOKU, Fellow-FAPM, Chartered-ChPP APM, IPMA B
Deputy Vice President, Projects @ Heirs Energies | Apm Fellow, Chpp, Ipma @ Level BNigeria -
Michael Hephzibah
Humanitarian Officer Ceo Of Helpmic Women Empowerment Initiative, Digital Specialist, Affiliate Marketer, Result Oriental.Federal Capital Territory, Nigeria
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial