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Michael B. is listed as Technical Support Engineer | Expert in Microsoft Dynamics 365 Business Central, System Uptime, & Customer Support | 45% Ticket Reduction, Faster Resolution | Open to Relocation at Tek Experts, a company with 3582 employees, based in Lagos, Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Michael B..
Michael B. previously worked as D365 Business Central Technical Support Engineer at Tek Experts and Customer Support Professional at Access Bank Plc. Michael B. holds Higher National Diploma, Computer Science, Upper Credit from Grace Polytechnic.
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I am a Technical Support Engineer who doesn’t just solve problems. I anticipate and prevent them, ensuring seamless, reliable operations for clients in high-stakes environments. With over 7 years of experience in Microsoft Dynamics 365 Business Central, and cloud IT support solutions, I’ve delivered high-impact results for clients across North America, including a 45% reduction in support tickets. My goal is always to provide proactive, client-centered support that drives business continuity and satisfaction.Working closely with Subject Matter Experts and escalation teams, I combine technical expertise with clear, empathetic communication, creating solutions that not only address immediate issues but prevent future disruptions. My background in customer support, cultivated through years at Access Bank, also allows me to offer a client-centered approach, making technical support feel more personal and reassuring to users.What sets me apart:Proactive Problem Solving: I apply root cause analysis to minimize repeat issues, constantly finding ways to optimize workflows and anticipate challenges before they affect clients.Collaborative and Client-Focused: I work across teams to ensure that complex issues are resolved with precision and efficiency, always prioritizing client satisfaction.Adaptable to Diverse Environments: Having supported clients across different regions, I bring an adaptable, culturally aware approach aligned with global standards.If you’re looking for a technical support professional who can enhance both operational reliability and client experience, let’s connect! I’m open to visa sponsorship opportunities and excited to contribute to a forward-thinking international team.
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Lagos, Nigeria
- Deliver exceptional technical support for cloud-based systems, effectively managing escalated service requests and resolving intricate issues for over 100 North American clients. This proactive approach results in a 45% reduction in support ticket volume, allowing the team to prioritize critical tasks and improve overall service efficiency.- Collaborate.
Lagos
- Efficiently processed over 500 client transactions daily, ensuring accuracy and speed while resolving inquiries and product-related issues, contributing to a significant improvement in customer experience and loyalty.- Demonstrated meticulous attention to detail and adherence to operational guidelines, resulting in a 20% decrease in transaction errors.
Nigeria
Learned firsthand experience in dealing with customer concerns and ensuring that appropriate actions are always taken to resolve them.Registered and enrolled customers on digital platforms to enable seamless banking experience in carrying out transactions without having them come down to the bank.Cultivated strong customer service skills, going above and.
Lagos, Nigeria
- Spearheaded and optimized online marketing initiatives, successfully driving customer acquisition through innovative strategies tailored to target audiences, resulting in a significant increase in lead generation.- Enhanced the usability and design of company social media platforms, focusing on content quality and user experience to improve conversion.
Lagos, Nigeria
- As a dedicated member of a research team of financial advisors, I played a pivotal role in delivering insightful economic and financial analysis tailored to our clients' diverse business models. My passion for data-driven decision-making enabled us to provide recommendations that truly resonated with our clients’ strategic goals.- I thrived on gathering.
Lagos Nigeria
Managed the deployment and maintenance of desktop computers, ensuring that all systems were configured correctly and performing optimally. My hands-on approach in first-line service desk analysis allowed me to identify and address issues promptly, keeping user productivity high.Provided responsive support to users via email, adeptly handling their.
Other employees you can reach at tek-experts.com. View company contacts for 3582 employees →
Jonathan Hood
Colleague at Tek ExpertsColorado Springs, Colorado, United States, United States
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Nhan Ha
Colleague at Tek ExpertsHanoi, Hanoi, Vietnam, Viet Nam
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Thanh Binh Nguyen
Colleague at Tek ExpertsHanoi, Hanoi, Vietnam, Viet Nam
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Angela Moss
Colleague at Tek ExpertsRiverdale, Illinois, United States, United States
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Collins Okonkwo
Colleague at Tek ExpertsLagos Mainland, Lagos State, Nigeria, Nigeria
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Stoyanka Dimitrova
Colleague at Tek ExpertsSofia, Sofia City, Bulgaria, Bulgaria
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Andy Bugingo
Colleague at Tek ExpertsNyarugenge District, Kigali City, Rwanda, Rwanda
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Jorge Javier Jiménez Guzmán
Colleague at Tek ExpertsSan José, San Jose, Costa Rica, Costa Rica
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JV
Jafet Valle
Colleague at Tek ExpertsCosta Rica, Costa Rica
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Nguyễn Lê Tuấn (Jonathan), Pmp®, Six Sigma Green Belt
Colleague at Tek ExpertsHanoi Capital Region, Viet Nam
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Quick answers generated from the profile data available on this page.
Michael B. works for Tek Experts.
Michael B. is listed as Technical Support Engineer | Expert in Microsoft Dynamics 365 Business Central, System Uptime, & Customer Support | 45% Ticket Reduction, Faster Resolution | Open to Relocation at Tek Experts.
Michael B. is based in Lagos, Lagos State, Nigeria while working with Tek Experts.
Michael B. has worked for Tek Experts, Access Bank Plc, Fashion Blizz Boutique, Wizer Consulting, and Center For Information Technology And Systems.
Michael B.'s colleagues at Tek Experts include Jonathan Hood, Nhan Ha, Thanh Binh Nguyen, Angela Moss, and Collins Okonkwo.
You can use AeroLeads to view verified contact signals for Michael B. at Tek Experts, including work email, phone, and LinkedIn data when available.
Michael B. holds Higher National Diploma, Computer Science, Upper Credit from Grace Polytechnic.
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