Michael Barrett Email & Phone Number

🚀 About Me:Results-oriented IT professional and seasoned leader with a successful track record in technical troubleshooting and team leadership within both small business and large corporate environments. Recognized for optimizing IT issue resolution through strategic troubleshooting and fostering a collaborative workplace culture that enhances team productivity.With prior experience as a call center team leader in a large corporation, I bring proven leadership skills and a commitment to optimizing IT operations. Seeking a challenging role in IT Help Desk or Technical Support to leverage skills in Microsoft Office, strategic problem-solving, and team management. Eager to contribute a unique blend of small business success and corporate leadership experience to a forward-thinking organization.🔧 Skills:First Level Technical SupportTroubleshooting & Problem-SolvingEnd-User Software RemediationHardware and Networking Issue ResolutionExcellent Customer ServiceCommunication ExcellenceTeam CollaborationEfficient Conflict ResolutionIncident ResolutionProcess Optimization👨‍💼 Professional Experience:IT Support, Customer Service | Analytical and Consulting Services, Inc | Nov 2017 - Oct 2023Engaged in IT initiatives, optimizing systems, ensuring cybersecurity, and upgrading IT infrastructure.Managed the lab LIMS system, contributing to a 40% reduction in downtime.Coordinated with 3rd party vendors, achieving an 80% reduction in overall support response time.Procured and upgraded workstations, resulting in a 20% increase in overall team efficiency.Team Leader | Convergys | June 2012 - Apr 2018Managed a team of 15 customer service representatives, achieving a 98% customer satisfaction rating.Developed and implemented policies and procedures, resulting in a 10% decrease in customer complaints.Conducted weekly team meetings, fostering a collaborative and growth-oriented team culture.Collaborated with fellow team leaders and managers to implement process improvements.🎓 Education:Western Iowa Tech Community CollegeAssociate of Applied Science (AAS) in Cybersecurity and Digital CrimeCompleted General Education Requirements and ongoing coursework in workplace communications, interpersonal communications, ethics, applied math, human and work relations.📈 Goals:Eager to connect with like-minded professionals, share experiences, and explore opportunities for collaboration and growth in the ever-evolving field of IT. Let's connect and start a conversation!