Michael Mark Email & Phone Number

Austin, Tx, Us

Clinical Notes AI leverages the power of AI in clinical documentation to maximize quality and efficiency in your practice. Responsible for business development, full-cycle sales, customer success (training, onboarding and engagement) and account management during startup and early stage growth.

Designed and delivered custom global leadership development programs in the US, UK, AU/NZ and Spain. - Foundations in Leadership program for 80+ global leaders - Situational Leadership - core program and deeper dive sessions - Performance Management: Assessment, Goal Identification & CoachingBuilt and led customer onboarding across the US product suite. - Validated purchase decisions, led implementation and supported revenue retention and expansion - Supported the acquisition of 5 companies and 3 core products over 3 years - Scaled onboarding from start of 2020 to end of 2023 from 1,500 customers and $6.5M in Annual Recurring Revenue to 25,000+ customers and over $45M in ARR - Created the strategy, structure, standards, work flows and materials for customer onboarding for SaaS products - Hired, trained and led team of Customer Onboarding Consultants, including my successorDesigned product training program for US employees - Ongoing training across US SaaS product suite - Monthly product/process learning calls for each product - Customized learning sessions for each department

Austin, Texas Area

Designed and built ObstacleEdge as the first of it's kind Obstacle Course Racing (OCR) interest and athlete directory site, highlighting the sport of OCR - built the business to a successful exit.FitLincMedia wass a Brand Development, Social Media Management and Athlete Representation consultancy specializing in OCR. Helping businesses and individual influencers (athletes, personalities) develop a compelling brand, form strategic partnerships and use the power of social media to engage a targeted audience.

San Diego

Co-Founded the highest traffic Medical Spa in San Diego and led growth to 20 employees and successful exit.Led Sales Strategy and Ops, Customer Service and Reception. Responsible for all revenue - business development, initial sales, cross-sell/upsell and revenue retention.* Drove growth from $0 AR to $1.4M AR by year 3 * Recruited, hired, trained and led Sales and Service team - had just 1 voluntary turn in 3.5 years * Managed on-site daily operations (physical space, staff and patient scheduling, CRM/payments, promotions and all staff and patients needs)

Austin, Texas, United States

Fractional and Interim Leadership roles in OD, Training, and Leadership Development:* Designing, building and delivering leadership/talent development programs* Designing, building and leading training/learning teams* Mid-Senior level performance coaching* Culture assessment and development* Performance evaluation and development* Employee relations and org communication* Customer experience journey and program design* Process assessment, improvement and designIndustries* eCommerce* Technology (SaaS)* Health Care* Education* Hospitality/Tourism* Telecommunications

San Diego - Boston - New York

Developed and led undergraduate and master's level courses in Business and Psychology at: Syracuse University, Suffolk University, New School of Architecture, California School of Professional Psychology, and the University of Phoenix (online and classroom).1. Human Resources Management2. Training & Leadership Development in Organizations3. Industrial/Organizational Psychology4. Statistics in Behavioral Science5. Research Methods in Behavioral Science6. Cognitive Psychology7. Environmental Psychology8. Thought and Decision-Making in a Complex World9. Abnormal Psychology10. Behavior Modification11. Introduction to Psychology12. Introduction to Business Communications

Carlsbad, Ca

Responsible for the development and oversight of customer service, direct sales and technical training function across 4 nation-wide call center locations housing 600 employees. Led internal team of 5 trainers and supported 3 remote partner trainers. Helped grow organization to successful sale to Best Buy Corp.* Designed and delivered customer save/retention program for Service department that decreased churn by 27% and saved $80,000 in ARR within the first 6-months.

Escondido, Ca

* Responsible for the strategic alignment of learning and development to organizational goals * Leadership development & performance coaching program design and delivery for site Directors* Employee engagement and performance improvement training program development and delivery * Design, delivery, and analysis of organizational culture and engagement surveys

Escondido, California, United States

* Worked under the legendary Paul Hersey, founder of Situational Leadership and mentor to Ken Blanchard* Facilitated Situational Leadership training program with Fortune 500 companies* Authored white papers on SL client impact* Co-edited Management of Organizational Behavior (9th edition) - best selling management textbook in history

San Diego, California, United States

Provided outpatient clinic therapy services. Responsible for diagnosis, treatment planning and weekly therapy for 8-12 clients.

Greater San Diego Area

* Developed and led Wellness program and Employee Coaching program for 1,000 employee call center. * Designed, delivered, and analyzed employee job satisfaction survey, stress reduction and employee engagement programs. * Delivered strategic and functional team-building support.* Designed and delivered new hire orientation stress reduction training workshop.

San Diego, California, United States

Provided education and treatment services for chronic pain patients.

Boston, Massachusetts, United States

Provided therapy to kids and families through the Department of Child & Adolescent Psychiatry. Maintained caseload of 10-15 patients during 1.5 year internship. Offered full-time position.

Dual Ph.D. (Abd), Organizational Development & Clinical Psychology

Master Of Science, Counseling

Bachelor Of Arts, Psychology & Sociology