Michael Bassick Email & Phone Number

Led the development and execution of the company’s product strategy. Built and mentored Product and Design teams, expanding capabilities to support exponential company growth. Implemented product prioritization framework to maximize value from limited velocity. Maintained HIPAA/GDPR/21 CFR Part 11 compliance throughout the platform. Oversaw the Site Advisory Board in support of defining customer-centric solutions.Led development of eCOA/eConsent/Patient Engagement solution named a Major… Show more Led the development and execution of the company’s product strategy. Built and mentored Product and Design teams, expanding capabilities to support exponential company growth. Implemented product prioritization framework to maximize value from limited velocity. Maintained HIPAA/GDPR/21 CFR Part 11 compliance throughout the platform. Oversaw the Site Advisory Board in support of defining customer-centric solutions.Led development of eCOA/eConsent/Patient Engagement solution named a Major Contender in the 2023 Everest Group Decentralized Clinical Trials Platform PEAK Matrix® Report.Secured strategic multi-year partnerships with 2 top pharma companies by developing and championing product vision, strategy and roadmap that aligned seamlessly with company’s growth strategy and goals.Improved customer satisfaction scores for reporting/analytics capabilities by conducting thorough analysis of customer problems and needs, and selecting and implementing industry-class reporting and analytics solution. Show less

Delivered data-driven clinical trial analytics in site recruitment and feasibility through intuitive SaaS-based platform for 15 of the top 20 global pharmaceutical companies as part of industry-wide strategic partnerships with TransCelerate BioPharma and the Investigator Databank.Tripled application customer base from 5 to 15 of the top 20 pharmaceutical companies, increasing annual revenue by $2.0MM, through close collaboration with clients and customer targets on product… Show more Delivered data-driven clinical trial analytics in site recruitment and feasibility through intuitive SaaS-based platform for 15 of the top 20 global pharmaceutical companies as part of industry-wide strategic partnerships with TransCelerate BioPharma and the Investigator Databank.Tripled application customer base from 5 to 15 of the top 20 pharmaceutical companies, increasing annual revenue by $2.0MM, through close collaboration with clients and customer targets on product enhancements.Increased customer satisfaction scores by 13% YoY from 78% to 91% by conducting regular face-to-face customer listening sessions and integrating feedback and insights into the product roadmap.Increased customer value of the platform by developing a novel no-cost partnership with a key industry data vendor, resulting in significant new market insights for clients. Managed system validation/qualification for key enterprise solutions, simplifying audit activities and improving customer satisfaction levels. Show less

Developed and managed pipeline of process improvement opportunities for US Sales & Marketing and Global Delivery & Services units, providing line of sight between Lean efforts and outcomes. Conducted kaizen events, managed Process Improvement Leads, developed training programs, and conducted After Action Reviews.Reduced external client’s payment process timelines by four days and man hours by 30%, resulting in multi-year, multi-million dollar contract renewal with the client.Identified… Show more Developed and managed pipeline of process improvement opportunities for US Sales & Marketing and Global Delivery & Services units, providing line of sight between Lean efforts and outcomes. Conducted kaizen events, managed Process Improvement Leads, developed training programs, and conducted After Action Reviews.Reduced external client’s payment process timelines by four days and man hours by 30%, resulting in multi-year, multi-million dollar contract renewal with the client.Identified savings opportunities equivalent to 12.2 FTEs, enabling multiple departments to expand capacity and capabilities through re-assignment of resources. Identified net savings of $1.125MM for internal teams, improving resource allocations, reducing overtime costs, and moving standard work to centers of excellence. Show less

Led product owners and IT developers in defining system scope and objectives for the anonymized patient data program based on both user needs and a thorough understanding of business systems and requirements. Reduced data on-boarding times from third-party vendors by 25% by implementing new acquisition processes.Reduced production cycle times and improved customer satisfaction levels by developing new procedures and system modifications to solve multiple production capacity issues… Show more Led product owners and IT developers in defining system scope and objectives for the anonymized patient data program based on both user needs and a thorough understanding of business systems and requirements. Reduced data on-boarding times from third-party vendors by 25% by implementing new acquisition processes.Reduced production cycle times and improved customer satisfaction levels by developing new procedures and system modifications to solve multiple production capacity issues. Managed business analysts, ensuring timely delivery of clear, concise requirements documentation. Show less

Product development for Quality systems, Sales systems, CRM systems.Improved user satisfaction levels and reduced total cost of ownership across diverse mission-critical global systems including Quality systems, Sales systems, and CRM systems through targeted development efforts.Reduced support cycle times and improved audit readiness by harmonizing global system support processes.Reduced approval cycle times and procurement costs for laboratory materials by developing… Show more Product development for Quality systems, Sales systems, CRM systems.Improved user satisfaction levels and reduced total cost of ownership across diverse mission-critical global systems including Quality systems, Sales systems, and CRM systems through targeted development efforts.Reduced support cycle times and improved audit readiness by harmonizing global system support processes.Reduced approval cycle times and procurement costs for laboratory materials by developing streamlined web interfaces for ERP systems. Show less

Mba

Bachelor Of Arts (Ba)

Bachelor'S Degree