Michael Bathon

Michael Bathon Email and Phone Number

CIO/IT Leader @ DocuNav Solutions
Michael Bathon's Location
Plano, Texas, United States, United States
Michael Bathon's Contact Details
About Michael Bathon

Senior Executive with leadership and hands-on experience who successfully creates and delivers innovative solutions to complex business problems across diverse businesses. Ability to build and lead global teams and drive exceptional performance while dramatically reducing costs. Broad experience with mergers, acquisitions and divestitures across diverse industries. Demonstrated success in company-wide organizational design and restructuring.Specialties: • Digital Transformation • Internet of Things (IoT)• Cloud Computing• Enterprise System Implementation • Mergers & Acquisitions• PCI Certified and SOX Compliant Application Delivery (Agile)• P&L Management• Process Improvement/Cost Reduction (ITIL)• Data-center Migration and Consolidation• Global Team Building & Offshoring• Organization Transformation and Governance

Michael Bathon's Current Company Details
DocuNav Solutions

Docunav Solutions

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CIO/IT Leader
Michael Bathon Work Experience Details
  • Docunav Solutions
    Vice President Of Technology
    Docunav Solutions Nov 2023 - Present
    Frisco, Texas, Us
    Lead the IT organization as well as support new product development.
  • Rimini Street
    Vice President & Executive Advisor, It & Cloud
    Rimini Street Jan 2019 - Jun 2023
    Las Vegas, Nv, Us
    Led the Cloud Services organization and delivered both advisory and professional services to our clients around the globe.• Created the Cloud Center of Excellence and delivered cloud migration and managed services.• Awarded President’s Club trip to Thailand by the sales and renewals teams.• Published multiple articles with over 200,000 views:o Clouded Crystal Ball: Looking Beyond Cloud TCO Calculatorso Highway to Heaven: Building a Strong Cloud-Based Business Roadmap
  • Goodman Networks
    Senior Vice President, It
    Goodman Networks Aug 2015 - Jan 2019
    Frisco, Tx, Us
    Lead the teams that build and support all of the hardware and software used to run our company - such as data centers, ERP, websites, data warehouse, enterprise program management, and other systems.• Leading company-wide Digital Transformation across ERP, HCM, and Field Services using Microsoft Dynamics 365.• Implemented new security procedures and disaster recovery plans across our three data centers.• Migrated data centers to both AWS and Azure cloud platforms.• Reduced attrition from 25% to near zero.• Created two-year architectural roadmap for the CEO, along with associated business cases to support all major projects.• Delivered two new enterprise systems within four months of starting – both projects had failed in the previous year.
  • Ericsson
    Vice President: Business, Operations & Technology Consulting
    Ericsson 2014 - 2015
    Kista, Stockholm, Se
    Provided delivery and sales leadership for Ericsson products/services to Fortune 200 companies. • Created organization structure and processes for the entire 300-person consulting team supporting a major carrier. • Built 12-month delivery roadmap, along with associated costs, and on-boarded 40 new staff.• Sold Billing Support Services (BSS) and consulting to telecommunication and cable providers.
  • Convergys
    Vice President, Solutions Management
    Convergys 2009 - 2014
    Led two separate teams totaling 350 personnel across five countries. One team provided program management leadership for IT projects and prepared technical responses for all Convergys RFPs. The second team built, tested, and supported all Convergys applications. Teams focused on support and innovation for systems such as: Agent Desktop, ERP (HR/Finance), Training/Education, Data Warehouse, Helpdesk, and Sales.• Consistently met 99.99% system availability by implementing strong SDLC process controls (ITIL based) and performing hands-on leadership across the organization.• Increased customer satisfaction scores (CSAT) by 20% while reducing costs by 15-20% each year.• Built PCI-certified applications used by internal and external customers via multi-tenant cloud environment.• Created enterprise data warehouse and reporting system.• Implemented enterprise-wide talent acquisition system - used to hire 80,000 employees per year.• Delivered enterprise call recording solution – supporting 65,000 agents and recording hundreds of million calls per year.
  • Sprint
    Vice President, Application Development And Production Support
    Sprint 2000 - 2009
    Overland Park, Kansas, Us
    Led IT development, testing, and production teams consisting of 1,000 personnel in 3 countries. Applications were hosted across multiple data centers, 1,600 retail store locations, and over 80 care centers. Application families included: Billing, Provisioning, Retail, e-Commerce, ERP (HR/Finance), Data Base Services, Commissions, and Helpdesk.• Improved application availability to 99.9% from 99.5% by implementing rigorous ITIL processes and implementing business-focused monitoring procedures. • Created NOC to monitor all hardware and software across all major IT systems.• Reduced costs by 20% each year by removing redundant systems and re-negotiating vendor contracts.• Increased customer satisfaction and reduced tickets by 33% year after year by ensuring IT processes were directly aligned with customer needs and implementing continuous improvement procedures.• Supported data center consolidation via the movement/replacement of hardware and software.

Michael Bathon Skills

Leadership Vendor Management Enterprise Software Crm Business Intelligence Data Center Enterprise Architecture Strategic Planning Itil Strategy Saas Business Process Improvement Cross Functional Team Leadership Product Management Customer Relationship Management Pmp Software As A Service Professional Services Testing

Michael Bathon Education Details

  • University Of Notre Dame
    University Of Notre Dame
    Ba
  • Florida Institute Of Technology
    Florida Institute Of Technology
    Mba

Frequently Asked Questions about Michael Bathon

What company does Michael Bathon work for?

Michael Bathon works for Docunav Solutions

What is Michael Bathon's role at the current company?

Michael Bathon's current role is CIO/IT Leader.

What is Michael Bathon's email address?

Michael Bathon's email address is mb****@****eet.com

What is Michael Bathon's direct phone number?

Michael Bathon's direct phone number is +151378*****

What schools did Michael Bathon attend?

Michael Bathon attended University Of Notre Dame, Florida Institute Of Technology.

What skills is Michael Bathon known for?

Michael Bathon has skills like Leadership, Vendor Management, Enterprise Software, Crm, Business Intelligence, Data Center, Enterprise Architecture, Strategic Planning, Itil, Strategy, Saas, Business Process Improvement.

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