Michael Bathon Email & Phone Number

Frisco, Texas, Us

Lead the IT organization as well as support new product development.

Las Vegas, Nv, Us

Led the Cloud Services organization and delivered both advisory and professional services to our clients around the globe.• Created the Cloud Center of Excellence and delivered cloud migration and managed services.• Awarded President’s Club trip to Thailand by the sales and renewals teams.• Published multiple articles with over 200,000 views:o Clouded Crystal Ball: Looking Beyond Cloud TCO Calculatorso Highway to Heaven: Building a Strong Cloud-Based Business Roadmap

Frisco, Tx, Us

Lead the teams that build and support all of the hardware and software used to run our company - such as data centers, ERP, websites, data warehouse, enterprise program management, and other systems.• Leading company-wide Digital Transformation across ERP, HCM, and Field Services using Microsoft Dynamics 365.• Implemented new security procedures and disaster recovery plans across our three data centers.• Migrated data centers to both AWS and Azure cloud platforms.• Reduced attrition from 25% to near zero.• Created two-year architectural roadmap for the CEO, along with associated business cases to support all major projects.• Delivered two new enterprise systems within four months of starting – both projects had failed in the previous year.

Kista, Stockholm, Se

Provided delivery and sales leadership for Ericsson products/services to Fortune 200 companies. • Created organization structure and processes for the entire 300-person consulting team supporting a major carrier. • Built 12-month delivery roadmap, along with associated costs, and on-boarded 40 new staff.• Sold Billing Support Services (BSS) and consulting to telecommunication and cable providers.

Led two separate teams totaling 350 personnel across five countries. One team provided program management leadership for IT projects and prepared technical responses for all Convergys RFPs. The second team built, tested, and supported all Convergys applications. Teams focused on support and innovation for systems such as: Agent Desktop, ERP (HR/Finance), Training/Education, Data Warehouse, Helpdesk, and Sales.• Consistently met 99.99% system availability by implementing strong SDLC process controls (ITIL based) and performing hands-on leadership across the organization.• Increased customer satisfaction scores (CSAT) by 20% while reducing costs by 15-20% each year.• Built PCI-certified applications used by internal and external customers via multi-tenant cloud environment.• Created enterprise data warehouse and reporting system.• Implemented enterprise-wide talent acquisition system - used to hire 80,000 employees per year.• Delivered enterprise call recording solution – supporting 65,000 agents and recording hundreds of million calls per year.

Overland Park, Kansas, Us

Led IT development, testing, and production teams consisting of 1,000 personnel in 3 countries. Applications were hosted across multiple data centers, 1,600 retail store locations, and over 80 care centers. Application families included: Billing, Provisioning, Retail, e-Commerce, ERP (HR/Finance), Data Base Services, Commissions, and Helpdesk.• Improved application availability to 99.9% from 99.5% by implementing rigorous ITIL processes and implementing business-focused monitoring procedures. • Created NOC to monitor all hardware and software across all major IT systems.• Reduced costs by 20% each year by removing redundant systems and re-negotiating vendor contracts.• Increased customer satisfaction and reduced tickets by 33% year after year by ensuring IT processes were directly aligned with customer needs and implementing continuous improvement procedures.• Supported data center consolidation via the movement/replacement of hardware and software.

Bachelor'S Degree, Ba

Master'S Degree, Mba