Director Retail & Ecommerce Operations
CurrentRetail: - Lead store team including store manager and approximately 14 full and part-time staff, including setting priorities and delivering training.- Accountable for sales and game play events at partner club tournaments, schools and charity events.- Manage and test advertising channels such as social media (Instagram, TikTok), Google Ads and billboard.- Oversee purchasing optimization of $1M (cost) of retail inventory and execution of discount and clearance strategy.Ecommerce:- Revamped soccerhome.ca content to improve/modernize look and ensure highest quality categorical organization and product images across nearly 15000 SKUs.- Increased sales revenue versus 2023 by 50%.Other:- Manage operational execution of retail partnerships with Arsenal Canada and the Official Liverpool Supporters Club Toronto including offering exclusive new jersey pre-order opportunities and on-going member discounts.- Power user of the Lightspeed POS and inventory software platform.- Ensure customer service execution reflects Soccer World's standard of white glove service for every guest/customer.