Providing expert HR consulting services to ProScore Technologies LLC, designing and implementing a comprehensive HR infrastructure that aligns with the company’s growth and operational goals. Leading initiatives in Talent Acquisition, Payroll & Benefits Administration, SOC 2 Compliance, and HR Technology Integration, ensuring scalable and compliant processes to support a high-performing workforce.ACHIEVEMENTS• HR Infrastructure Development: Designing and implementing core HR processes, including recruitment, employee lifecycle management, and policy creation, ensuring compliance with legal and organizational standards.• Talent Acquisition: Developing scalable recruiting and onboarding frameworks, improving hiring efficiency and enhancing the employee experience.• Payroll & Benefits Administration: Established compliant payroll systems, tax processes, and benefits administration workflows, ensuring seamless operations and data security.• SOC 2 Compliance: Led HR contributions to SOC 2 certification by implementing data security policies, employee access controls, and conducting internal compliance audits.• HR Technology Integration: Identified and deployed HR tools (HRIS, ATS, payroll), integrating them with existing systems and delivering training to internal stakeholders.• Employee Relations Framework: Created conflict resolution protocols, grievance procedures, and compliance monitoring processes, fostering a compliant and cohesive workplace.• Change Management & Training: Spearheaded change management initiatives, delivering comprehensive training on updated HR processes and compliance requirements to ensure smooth adoption.

• Leading HR strategy, organizational design and talent acquisition for Amazon Air, I have played a key role in positioning the transport business to fulfil its business case as a fully operational air shipping organization. Supporting more than 17,000 Amazon employees across North America through a series of change projects and development of the HR team, we reduced operational risk, enabled continued innovation and elevated performance delivery. Trusted advisor to executive leadership, providing creative solutions in navigating an increasingly complex operating environment. Proud to have increased employee engagement and loyalty across Amazon Air, and with the HR organization, achieve 100% retention and a 7% uplift in promotions.

• Relocating to Tokyo, I built the local HR function for the $1BN Amazon Web Services business bridging local requirements and Amazon’s US-centric culture of high performance and execution. I progressed to create a more international function with a high level of global competence and diversity, supporting the continued high growth period and a 40% uplift in the workforce. In addition to increasing the participation of women in leadership by 34%, I also hired Japan’s first senior leaders in employee relations and diversity.In 2020, I pivoted to steer the Japan business through the COVID-19 crisis, integrating safety, health, employee focused initiatives that ensures continued operations across the region. During this period, I also managed partnerships with the Japan Government to support vaccine distribution to the general population.

Joining the newly created HR projects division, I led a suite of large and complex initiatives that elevated both hiring and employee engagement practices within Amazon. Notably, I launched a new hiring platform and applicant tracking system in 15 countries that reduced time to hire to just three days and introduced gamification into the selection process for customer service and software development roles, an initiative that reduced interview time by 47% while increasing new hire quality. Throughout, I led a dedicated team of 60+ spanning Europe, APJC and India and returned seven hours per week back to the business via the development and launch of Amazon’s first MicroStrategy HR data warehouse – a system that is still in place.

Supporting 32,000 employees across a high-growth environment, I built, managed and expanded the regional HR team that supported the needs of 12 regional fulfilment centers. Critically, I launched Amazon’s first virtual HR help center that enabled managers across North America to engage an experienced HR professional 24/7, a move that supported improvements in HR engagement and HR employee retention. I also overhauled the HR organization supporting our Indianapolis facilities, turning around five sites to reduce operational risk and create a more employee-centric culture.

Engaged to transform HR into a best-in-class business partnering function, I embedded a competency-based approach in the US staffing function that increased retention amongst new hires by 16%. Achieved after just six months in post, I went on to identify significant opportunities to improve employee retention, attendance and productivity through a new employee engagement program.

Serving as a trusted business partner to the Senior VP of Human Resources and Senior Vice President of Planning and Logistics, I designed and implemented programs and taskforces that embedded a safety-first culture. Initiatives included incident reporting structures, OSHA compliance strategies and forklift certification programs.

Reporting to the President and CEO, I led a suite of change projects that improved talent acquisition and management practices. Notably, I reduced cost per hire to <30% while recruiting high volume and difficult to fill positions in a competitive market.

Consolidating national compensation and benefits plans, recruitment, and training initiatives for more than 3,500 employees, I delivered millions of dollars in savings. Key projects included unifying temporary employee providers under one national vendor, increasing referral participation and introducing an automated applicant tracking system.