Michael Bautch Email and Phone Number
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As a seasoned IT professional with over a decade of experience, I thrive at the intersection of technology and operations. Currently serving as the IT Manager at Cousins Submarines, Inc., I oversee the technology landscape for 90+ locations, providing leadership and hands-on support for both restaurant and corporate office technologies.With a deep understanding of point-of-sale systems, networking infrastructure, and online ordering platforms, I specialize in ensuring seamless operations through effective technology management. Whether I’m working with cross-functional teams, managing vendor relationships, or training staff, I bring a proactive and innovative approach to solving complex IT challenges.My career journey has spanned various roles, from Infrastructure Administrator to POS and In-store Technology Manager, allowing me to gain a 360-degree view of IT infrastructure, system deployments, and operational efficiency improvements.I’m passionate about using technology to enhance business outcomes and continuously seek out modern solutions that can drive success in fast-paced, dynamic environments. Let’s connect if you’d like to discuss technology, operations, or leadership!
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It ManagerCousins Submarines, Inc. Aug 2019 - PresentMenomonee Falls, Wi, UsAs the IT Manager overseeing technology operations for 90+ franchise and corporate-owned locations, I lead a dedicated team in managing technology vendors and providing exceptional internal helpdesk support. My role encompasses the full spectrum of restaurant technology, including online ordering systems, mobile applications, third-party delivery integrations, kiosks, kitchen displays, and back-office software systems.Key Responsibilities and Achievements:• Technology Leadership: Spearhead the assessment of restaurant and corporate technology stacks, guiding asset transfers and technology upgrades for remodels and new locations.• Cross-Functional Collaboration: Work closely with corporate teams in marketing, operations, training, construction, and finance to provide integrated technical support and drive efficiency across all departments.• Innovative Solutions: Research and propose modern technologies to enhance restaurant operations, including drive-thru systems, advanced kitchen displays, and analytics tools that improve service and customer experience.• Helpdesk Management: Train and develop helpdesk personnel, ensuring proficient resolution of technical issues and fostering a culture of continuous learning and improvement.• Performance Reporting: Generate detailed reports on helpdesk performance, including SLA metrics, to inform upper management and support strategic decision-making.
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Technology SpecialistJp Cullen Apr 2019 - Aug 2019Janesville, Wi, UsIn my role as Technology Specialist, I delivered comprehensive technical helpdesk support for hardware and software applications, ensuring business users had the tools they needed to achieve their goals effectively.Key Responsibilities and Achievements:• Helpdesk Support: Provided expert technical support, swiftly resolving hardware and software issues to minimize downtime and enhance productivity for business users.• Software Evaluation & Vendor Management: Evaluated various software solutions, maintained strong vendor relationships for licensing, and recommended new software tools that improved efficiencies across all departments.• Cost Reduction Initiatives: Played a pivotal role in reducing operational costs by maintaining the store network and administering point-of-sale menus, which directly supported business initiatives and reduced reliance on contracted services.• Accountability & Security Management: Ensured employee and store accountability by managing active status for VPN and FTP accounts, reinforcing security protocols and data integrity. -
Helpdesk ManagerCousins Submarines, Inc. Nov 2017 - Apr 2019Menomonee Falls, Wi, Us
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Infrastructure AdministratorCousins Submarines, Inc. Dec 2016 - Nov 2017Menomonee Falls, Wi, Us
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It SpecialistCousins Submarines, Inc. Jan 2011 - Nov 2016Menomonee Falls, Wi, UsSupport and maintain desktop and/or laptop computers used by office and store level staff.Program various register systems for new and existing menu items.Inventory computer related equipment.
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Assistant ManagerCousins Submarines, Inc. May 2005 - Jan 2011Menomonee Falls, Wi, UsMaintain high degree of customer service. Supervise staff of 4-5 employees on a daily basis.Train and/or oversee training of all employees. Manage/maintain store inventory on a nightly and monthly basis.Make employee schedules.
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Desktop Support SpecialistTrio And Pre-College Program - University Of Wisconsin-Milwaukee Sep 2009 - Jan 2011Milwaukee, Wi, UsSupport, maintain and upgrade desktop & laptop computers. Update web page by adding/editing pictures and updating content.Track & update equipment inventory using Microsoft Access
Michael Bautch Skills
Michael Bautch Education Details
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University Of Wisconsin-MilwaukeeInformation Science & Technology -
Milwaukee Area Technical CollegeComputer Support Specialist
Frequently Asked Questions about Michael Bautch
What company does Michael Bautch work for?
Michael Bautch works for Cousins Submarines, Inc.
What is Michael Bautch's role at the current company?
Michael Bautch's current role is IT Manager at Cousins Submarines, Inc..
What is Michael Bautch's email address?
Michael Bautch's email address is mj****@****mni.com
What is Michael Bautch's direct phone number?
Michael Bautch's direct phone number is +126225*****
What schools did Michael Bautch attend?
Michael Bautch attended University Of Wisconsin-Milwaukee, Milwaukee Area Technical College.
What are some of Michael Bautch's interests?
Michael Bautch has interest in Politics.
What skills is Michael Bautch known for?
Michael Bautch has skills like Technical Support, Customer Service, Computer Hardware, Windows, Troubleshooting, Windows 7, Microsoft Office, Access, Powerpoint, Software Installation, Training, Windows Xp.
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