Michael Baxter Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

- Responsible for sales and service performance across Optus 300+ Branded Retail Stores (franchised and company owned)- Committed to creating an environment for our teams to thrive and provide exceptional solutions and experiences for our customers

Sydney, Australia

- Drive subscriber and revenue market share in mass market channels- Develop and deliver strategy for prepaid mobile and launch postpaid mobile in mass channels- Manage and leverage strategic relationships to grow acquisition across Supermarkets, Discount Department Stores, Petrol and Convenience, Route and Consumer Electronic channels- Responsibility for the achievement of Opex and Capex targets whilst continuing to identify cost, customer, sales and efficiency improvement opportunities

Sydney, Australia

• Responsible for managing Lebara Mobile Australia• Accountable for delivering growth in revenue and operating profit• Accountable for formulating and implementing local strategy• Responsible for Sales, Marketing, Product Development, and Operational activities• Responsible for providing leadership and cultivating high performing teams

Sydney

• Responsible for the successful launch of Lebara Mobile Australia by creating logistics operations, distribution and sales processing procedures• Helped shape organisational culture in the growth phase of the organisation• Formulated and implemented local strategy as part of senior management team• Pursued continuous improvement by creating processes to rapidly integrate market and shareholder feedback into product development and delivery• Reduced product development cycle from 8 months to 8 weeks • Led the company effort to successfully migrate on time to new Prepaid Billing IN by working with teams in Vodafone (VHA) and other technology partners• Led the local implementation to deliver company ERP and logistics system by managing diverse team of personnel across multiple organisations and time zones• Achieved 45% reduction in SIM and voucher production costs since 2009• Achieved 20% reduction in office management and IT costs in 2012

London, United Kingdom

• Launched wholesale operations into France, Switzerland, Belgium and Poland• Achieved a 283% increase in wholesale revenue to over several million euro per month• Managed multi-million euro monthly cost base and achieved year on year savings of over 10%• Collaborated in successful launch of Lebara Mobile in UK by building customer care systems, process and team• Developed excellent relationship and stakeholder management skills• Led high-performing team to regularly surpass sales and efficiency objectives

Sydney

• Delivered integrated Siebel CRM solution for large call centre (Optus Mobile)• Delivered ERP and CRM solution for launch of Optus Digital TV • Implemented flexible, web-based program management solution at ATO• Developed proficiency in management consulting principles and practices

Master Of Business Administration (Mba)

Bachelor Of Business (Hons), Management/International Business, Gpa 6.56 (High Distinction Average - 7 Highest)