Director of Product Management | Collaboration Solutions & Content Manager

Senior Product Manger with the "CEO Mindset" to own and manage the product strategy and entire lifecycle for over 10 individual products that comprise the Micro Focus Collaboration Portfolio.Develop and implement the Portfolio go-to-market plan, working with Marketing, Sales, and Support to execute on messaging and positioning.Develop 3 year strategic plans and 1 year operating plans for products and drive organizational alignment on plans with Engineering, Marketing, Sales and… Show more Senior Product Manger with the "CEO Mindset" to own and manage the product strategy and entire lifecycle for over 10 individual products that comprise the Micro Focus Collaboration Portfolio.Develop and implement the Portfolio go-to-market plan, working with Marketing, Sales, and Support to execute on messaging and positioning.Develop 3 year strategic plans and 1 year operating plans for products and drive organizational alignment on plans with Engineering, Marketing, Sales and gain Executive approval of plans.Develp and maintain Roadmaps for all products in the Collaboration PortfolioParticipate in specific sales opportunites, customer demos, roadmap, alignment meetings, marketing events, executive briefings, for current and future customers.Implemented and improved process for collecting customer and partner feedback on future product priorties and innovation including "up voting" ideas enhancement forum.Responsible for delivering sales enablement training to field and renewals teams on product strategy, positioning and new or future feature sets.Identify new product opportunities by analyzing customer needs, market requirements; voice of the customer.Translate customer needs into user requirements with the appropriate business case, Impact analysis, competitive analysis, and financial forecasts.Work with engineering and GEO leadership to define the roadmap and strategic visions for the product.Drive backlog grooming, act as Product Owner in Scrum/Agile development and transform customer requirements into users stories Show less

• Manage global certification programs for three separate business units• Review global certification programs & implement changes• Support departments needs to provide technical assessments for partners and customers • Propose, develop and implement new certification programs for each business unit• Interface with development teams to drive efficiencies and financial returns related to internal business processes • Lead core teams that include managers, directors, subject… Show more • Manage global certification programs for three separate business units• Review global certification programs & implement changes• Support departments needs to provide technical assessments for partners and customers • Propose, develop and implement new certification programs for each business unit• Interface with development teams to drive efficiencies and financial returns related to internal business processes • Lead core teams that include managers, directors, subject matter experts and developers to define and implement new programs and make improvements to existing programs • Identify and support external partners to provide exams to customer• Resolve escalation issues with external customer and internal department Show less

• Develop and Deliver Onsite, OnDemand/eLearning & Online Training Curriculum• Record Ondemand/eLearning training using Camtasia and Articulate• Created curriculum in Camtasia, Articulate, Adobe Framemaker, Powerpoint, Word & Open Office• Develop and Deliver Marketing training for Partners• Curriculum Development includes building lab environments with virtual machines & servers• Responsible for creating Images for the courses to deploy in classroom… Show more • Develop and Deliver Onsite, OnDemand/eLearning & Online Training Curriculum• Record Ondemand/eLearning training using Camtasia and Articulate• Created curriculum in Camtasia, Articulate, Adobe Framemaker, Powerpoint, Word & Open Office• Develop and Deliver Marketing training for Partners• Curriculum Development includes building lab environments with virtual machines & servers• Responsible for creating Images for the courses to deploy in classroom environment• Coordinate development efforts with other GEO’s within the organization to deliver Global trainings.• Developing specialized presentations and course materials for Trade Shows including Brainshare, ATT Live and Online Advanced Technical Training Events. Show less

As a Technical Support Engineer for Novell the primary duties was to take incoming support request from Novell customers and resolve them. My focus was on the GroupWise product line.• Troubleshoot, resolve, and document complex critical and sensitive support issues• Define, prioritize and track bugs for development. • Document solutions to known issues.• Mentor junior support engineers• Act as technical resource for team members

• Fulfilled training on Novell’s CNS program• Worked as a Presenter on several Marketing tours for Novell, including Small business suite 5, and the eOpportunity tour for the release of Netware 5 and eDirectory• Train other presenters on technical issues as well as content and presentation form. • Evaluated all presenters on the tours and made sure they were delivering quality presentations.• Responsible for all internal computer equipment and network technologies and all… Show more • Fulfilled training on Novell’s CNS program• Worked as a Presenter on several Marketing tours for Novell, including Small business suite 5, and the eOpportunity tour for the release of Netware 5 and eDirectory• Train other presenters on technical issues as well as content and presentation form. • Evaluated all presenters on the tours and made sure they were delivering quality presentations.• Responsible for all internal computer equipment and network technologies and all technical operations.• Advise Executive staff on desktop and networking software and hardware to consider for implementation and then perform implementations. • Conduct trainings and seminars on various products. • Advise sales staff and their customers on technical implications of various rollouts and training solutions. • Configure portable training labs with the appropriate software and OS to deliver training to customers. Show less

• Established successful consulting business• Certified Novell GroupWise for Unix Y2K Compliant for US Navy• Helped Certify Novell GroupWise Y2K Compliant for Novell• Determine clients needs and offer solutions• Locate Clients• Conduct trainings on Novell GroupWise 5.x client and administration.• Taught Novell courses 350 GroupWise Administration and 352 GroupWise Advanced Administration.• Consulted in the design and implementation of GroupWise systems

• Provided Premium level technical support to Novell’s customers on Novell GroupWise 3.x, 4.x, and 5.x gateways. • Specialized in the GWIA, Pager and Phone Access gateways. Supported GroupWise 3.x and 4.x for various versions of Unix• Supported WordPerfect for DOS