As Chief Product Officer at QuantumFy, I orchestrate the overarching product strategy, aligning it with our business objectives and capitalizing on regional and global market opportunities. I manage the complete product development lifecycle from ideation and design to launch and ongoing enhancement. My role focuses on driving strategic initiatives across our key verticals: Integration Services, Nuanced Products, and Advisory, ensuring these offerings are precisely tailored to meet the specific needs and challenges of our diverse clientele.I lead teams responsible for Product Management, Development, Delivery, Research, and Analysis, driving them to uncover market trends, exploit opportunities, and solidify our competitive edge. My commitment extends to monitoring key performance indicators that gauge product success and inform strategic direction, guaranteeing that our solutions consistently align with market demands and client needs.This strategic leadership ensures QuantumFy remains at the forefront of the fintech industry, continuously delivering innovative and impactful solutions that redefine how our clients engage with financial technologies.

As a member of the Chief Product Officer’s Global Strategy team at Mastercard, I play a pivotal role in help3ing to shape the organisation's Product and Engineering trajectory towards market-leading innovations.Responsible for the strategic planning and coordination of Core Products (Credit, Debit, Prepaid, Commercial), Acceptance Solutions, Payment Gateways, Real-Time Payments, ACH, Bill Payment, Tokenised Wallet Payments, P2P, and Cross Border Payments.Regularly engage in and orchestrate the Quarterly Business Reviews with Mastercard's senior global product owners, regional product executives, regional Presidents, and the Chief Product Officer, contributing to the strategic decision-making for each product line within the organisation globally.Re-evaluated existing product offerings; playing a pivotal role in driving inorganic growth through strategic acquisitions, partnerships, and investments.Authored white papers and thought leadership materials, reinforcing Mastercard's position as a leader in the payments and technology sectors.Identified new growth potentials, aligning previously underutilised segments with Mastercard’s strategic direction.Effectively managed organisational change, advocating for integrated product and service bundles to enhance customer value.

Collaborated with regional product managers to advance real-time and account-based payment offerings, tailoring solutions to meet the dynamic needs of the EEMEA market.Strategically enhanced the go-to-market approach, focusing on amplifying non-card-based revenue streams within the EEMEA region.Acted as the primary liaison between global and regional stakeholders, ensuring alignment of objectives and facilitating effective communication across different market segments.Managed and oversaw a comprehensive training programme to deepen internal and external stakeholders' understanding of NPP products, enhancing product knowledge and adoption.Developed and implemented tailored sales incentives specifically for Cross Border Payment solutions and Domestic P2P product offerings. This strategic initiative aimed to boost sales and generate interest within the sales teams, aligning with the organisation's focus on growing market share in these key areas.

Responsible for managing Prepaid for Mastercards MENA business. Ensuring the understanding and monitoring of the competitive landscape of Prepaid globally. Reacting, adjusting and capitalising on market trends to ensure that Mastercard grow the Prepaid market share lead in MEA/MENA. Understanding consumer preferences and behaviour to develop innovative products that exceed expectations. Showcase these to Banks, Issuers, Program Managers, MNO and NFI’s to introduce and drive innovation to the region in line with Global Best Practices including; ‘Neo Banks’, Mobile Wallets, GPR & Digital First program. Developing and showcasing new Products and Verticals to the Region, creating a diverse suite of solutions that ensure Mastercard have product variant with relevant features and benefits that match the corporate and consumer requirements.Understanding the region to identify new Markets to enter, who to partner with and where to focus efforts that present the greatest opportunity to Mastercard and Partners wishing to scale their solutions across the region.Leveraging portfolio analytics and conducting market research to collect insights, identify criteria, and guidelines for related verticals across MEA.Working with Core Products, Emerging Payments, Government, Sales, Acceptance and O&T teams to assess and deliver global solutions and drive the go-to-market strategy across MENASupporting country and expert sales in all efforts with Banks, TPPs, NFIs, Travel Service providers and corporations in MENA throughout the sales cycle. Support sales teams with best practices & case studies, product definition, product deck preparation and CBA’s pitches.Deliver sales presentation to the banks, corporations, TTPs, NFIs, MNO and other strategic partners to Mastercard.Coordinating the new consumer’s strategy across MEA region with all relevant stakeholders including; country heads, cluster heads and business support assistants.

Responsible for managing the relationships with Raphaels Payment Services Key Account PartnersTo be the first point of contact for all Card Services’ Key Account partners, processors and other key suppliers for commercial or contractual matters or items requiring attention/escalationTo plan and implement a Client Contact Strategy for existing Payment Services’ Key Account partners, and new key account partners once live, to review their current business, future growth plans, support levels and items for escalation or attentionRoutinely assess business performance of Key Account partners vs targets/projections, including Scheme Incentive Programmes and work with them to agree and implement remedial action if requiredTo assess Change Requests from Key Account partners involving a new scheme, processor, country, BIN, sales channel, product or requiring a technical change, and manage them through to the Project Team for implementation, following prescribed Payment Services procedures. For new programmes where necessary deliver timely and accurate business cases, agreeing commercial terms with key account partners where necessaryTo undertake annual Due Diligence reviews on each key account partner and obtain the appropriate Card Services sign-offsTo be responsive to key account partner and supplier needs and ad hoc requests, liaising within Payment Services as appropriateTo attend all relevant industry forums, conferences and scheme days to ensure an ongoing improvement of knowledge and understanding

Managed Mastercard's relationships with small and medium Foreign Exchange Houses in the UK and Ireland, focusing on enhancing engagement with single and multi-currency card programs. This involved transitioning away from cash dispensing for the Travel Exchange bureaus and strategically targeting loading travel money on Cards.Conducted detailed Quarterly Business Reviews (QBRs) to gain deep insights into client needs, ensuring our services aligned with their business objectives and uncovering new growth opportunities.Proactively supported campaign planning and execution, utilising strategic marketing initiatives to enhance product visibility and client engagement.Built and maintained strong client relationships with designated key accounts in both the corporate and consumer markets.In addition to working on my own key accounts in the UK & Ireland market, I have acted as the conduit between the wider Sales team and the organisation, handling all Global issues including new product launches, technologies and customer servicing. I have also worked alongside the team on other blue-chip accounts including British Airways, Virgin Atlantic, Thomas Cook and National Australia Group, providing the opportunity to be involved in some of the key strategic accounts.