Principal strategist and operational leader for Product, Technology, Implementations, and Client Services departments of over 25 cross-functional personnel. Served on the Executive team for over 2 years. Brainstormed with C-Suite executives to design and deploy process improvements and position the company for future growth. Spearhead product innovation and process roadmap action plans supporting Pro-Fee, Auditing, Inpatient, and HCC coding. • Supervised the database system overhaul and migration from Raven to Postgresql. • Determined, defined, and integrated metrics to provide information, KPIs, and analyses utilized for corporate decisions. • Provided budget administration for Product, Technology, Implementation, and Client Services worth more than 20 million cumulatively. • Transitioned the development team from Kanban to Agile methodologies.

Formulated TPIC (Time, Payroll, Invoicing, and Control) system that streamlined company data. Advanced, developed, and managed client services teams of over 10 personnel. • Established daily operational processes by successfully executing the second round of companywide process mapping. • Progressively promoted from Manager of Client Services to Director of Data Support within 15 months.

Evaluated and enhanced processes and positioned the company for continued growth. Supervised and coordinated multiple client services team (Helpdesk, Data Support, Process Improvement Team) of over 10 total cumulative staff.• Partnered with 8 cross-functional team members to determine, map, and pinpoint improvement areas. • Instructed 4 helpdesk staff on Salesforce (CRM system). • Leveraged Salesforce proficiencies to extract inefficiencies and optimize service processes.

Designed, developed, and deployed the product roadmap. Delivered superior full life cycle project management of the ICD-10 Implementation Project (assigned within 4 months of hire). Performed comprehensive research, peer competitor analyses, business trends, and product growth opportunities. Defined and implemented criteria, generated weekly reports, and conducted thorough analyses of the Beta process. Interfaced with clients to communicate project scopes, updates, and reports. • Led, mentored, and developed 10 cross-functional personnel. Educated and trained staff, clients, and key stakeholders for ICD-10 compliance standards. • Collaborated with cross-functional personnel to elevate customer experience and business operations. • Served as a customer experience advocate to bolster quality delivery.

· The Product Management Analyst conducts in-depth research on competitors, business trends, and potential product opportunities.· Uses independent thought to develop criteria for data analysis, identify trends, insights and provide actionable recommendations.· Ability to provide engaging presentation and well thought out analysis.· Holds engaging conversations with clients, investigating product satisfaction, and pinpoint areas of dissatisfaction.· Acts as the customers advocate by absorbing multiple client observations and become the voice of the customer by identifying reoccurring themes.· Incorporates project management skills to manage Beta clients throughout the Beta process.· Provide weekly reporting and analysis of the Beta process.· Collaborate with colleagues improving customer experience and business functions.· Deliver analytic research and data gathering support for ad-hoc projects

Assessed existing business processes. Developed process improvements to enhance effectiveness and efficiency for corporate growth. • Led, mentored, and developed 8 cross-functional personnel. Educated and trained staff, clients, and key stakeholders for a myriad of process improvement changes.

Employed to design and implement process improvement of Product Lifecycle Process.* Designed and maintained statistical tools in order to utilize Open-to-Buy budgets for more than 6,500 different SKU's. Maintained all data used to determine Rate-of-Sale (ROS), Weeks of Supply (WOS), and various other demand indicators for active SKU's.* Responsible for building forecasting models for all new programs launching.* Designed and implemented Quarterly Overview Plans to track all projected launches and manage their KPI's. (Projected Qtrly Units and Revenue, Margin Expectations, Deadlines, and Open to Buy.)* Designed and implemented daily, weekly, and monthly Excel reports needed to give visibility to each process steps needed to produce Items.* Given visibility to key performance indicators to Executive Level Management and process enhancements to take advantage of actionable information.

Employed to improve all aspects of operations and sales processes in order to improve efficiency and profitability.* Designed and implemented process to track and report daily progress of completed and uncompleted tasks across all three Divisions.* Designed and implemented a process to identify and tag completed tasks for billing and invoicing. * Implemented Accounts Receivable process in order to reduce dollars owed on A/R aging.* Implemented Sales tracking and Customer Relationship Management process in order to track and land potential sales opportunities.

Was trained as Six Sigma Black Belt in order to implement Six Sigma strategies and methodology throughout 31 Strategic Business Units.* Designed and implemented a quality management system that reduced errors by 66% which brought it in line with our contract. Avoided damages and penalties that had been averaging $15,000 per month.* Used team building and sales techniques to build trust and rapport within departments that I was tasked to help improve processes that they were using.* Taught quality improvement techniques to large groups throughout the country.Strategic Business Unit Manager 2004 to 2005

Went through SBU Manager Training and was placed on SWAT Teams and sent to Business Units that were accruing substantial penalties or were in jeopardy of losing contract.* Managed a Call Center of 85 employees including hiring/firing, team building, reviews, and managed client relations.* Designed and implemented new data driven training procedures that increased call center employee proficiency by 23%.* Sent to help Business Unit that was losing $30,000 in penalties each month in Call Center performance. Implemented Process Improvement plan and after 9 months our business unit was awarded more work and an increase in our contract. The last two months before my promotion we were made $4,000 and $24,000 dollars in incentives.

This job was the first opportunity to use my degree in Computer Information Systems. My first job was to automate and improve the complete business processes. Implemented Enterprise Management System and a Customer Relationship Manager. Managed the complete company staff of 38 employees.* Built the company infrastructure in order to increase revenue by 100% over two years.* Streamlined Sales and Sales Support processes to be able to increase clients and bids per month with 25% less staff.* Improved Accounting processes in order to reduce Accounts Receivables by 65% or 3.4 million dollars.

Managed 5 Bay Area Sales Reps and a client base of over 4900 (42 Million Revenue). * Increased Marketing promotions by 28% by working closely with base clients and training sales staff.