Director, Operations & Infrastructure
• Led global IT services delivery for BDA, overseeing service desk, security operations, server, network, and cloud engineering.• Lead key ITIL processes including Change & Major Incident Management.• Executed four Mergers, Acquisitions & Divestitures• Established a new 475K sqft distribution center and facilitated transition without any unplanned downtime.• Performed technology refresh with updating of on-site core switches, compute infrastructure, storage, backup/recovery, cloud, telephony, system provisioning, and transition to SD-WAN.