Director, Operations & Infrastructure
- Led global IT services delivery for BDA, overseeing service desk, security operations, server, network, and cloud engineering.
- Lead key ITIL processes including Change & Major Incident Management.
- Executed four Mergers, Acquisitions & Divestitures
- Established a new 475K sqft distribution center and facilitated transition without any unplanned downtime.
- Performed technology refresh with updating of on-site core switches, compute infrastructure, storage, backup/recovery, cloud, telephony, system provisioning, and transition to SD-WAN.