Michael Ben, M.P.A. Email & Phone Number

Reporting directly (solid line) to the General Manager - Workforce, Talent & Organizational Effectiveness and indirectly (dotted line) to the Senior Vice President, Human Resources, my mandate includes, but are not limited to, the following: * Develop the 2020-2022 Organizational Effectiveness Roadmap for Sarawak Energy.* Assist in the strategic development of an integrated Human Resources workplan for Sarawak Energy across 5 key HR functional divisions: Workforce, Talent & Organizational Effectiveness, Policy & Remuneration, Employee & Industrial Relations, Learning & Development, and Heath & Medical Services.* Monitor and review policy, procedures and guidelines within Human Resources to ensure intended objectives are met, consistent with practice, align with current and future business needs, and complaint with state and Federal regulations.* Engage and collaborate with multiple stakeholders to drive and support continuous improvement initiatives within the Human Resources department.* Consolidate an integrated human resource process from workforce planning to onboarding.* Review talent acquisition processes to determine its effectiveness and practicality.* Develop and support the broader talent acquisition and management strategy for Sarawak Energy.

* Analyzed data and indicators (globally, regionally, and within the UAE, based on other demographic or geographical factors) for a period of no less than ten years investigating overconsumption and low savings in the UAE.* Developed causal-loop diagrams via Kumu.io to identify economical and sociological factors pertaining to overconsumption and low savings.* Identified key government policies (programs/initiatives/legislation) to address the issue and prevent or reduce its impact.* Identified the effects of addressing the issue based on the suggested interventions (including unintended effects) and how to mitigate them.* Liaised and engaged with civil servants and policy analysts in and around government to ensure that proposed policy solutions maintain their credibility, legitimacy, and relevance in the greater UAE context.

Kuching, Malaysia

* Collaborated with representatives from the Ministry of Health, management, line workers, and software developers to analyze the feasibility of a Radio-Frequency Identification (RFID) based tracking system towards sustaining overall operations at client sites and at the Kuching plant. * Engaged and coordinated with overseas suppliers in Shenzhen, China and Bangalore, India for the procurement of RFID tags, handheld trackers, and software.* Worked closely with Bangalore-based software developers to customize and tailor the RFID-base linen and laundry management software to our specific needs in an effort to reduce linen loss to 10% within the first three months of implementation. * Developed a new workflow and operations scheduling strategy to incorporate RFID tracking on the factory floor and at all client sites within the service area of the Kuching plant.* Communicated with operation managers at client sites and plant level to drive and support clean laundry distribution and soiled laundry collection process.* Incorporated Value Stream Mapping (VSM) analysis of products and services critical to the system to identify sources of waste.* Introduced 5S and Visual Controls to the current layout of the laundry operations floor.

Seattle, Washington

* Responsible for ensuring that learning spaces were in good working order with routine checks and reporting them where necessary. * Provided educated troubleshooting of technology and A/V systems in buildings within the UW campus.* Responsible in facilitating mentorship of new hires in the field.* Resolved tickets as assigned in the web-based ticketing system, “UW Connect”.

Seattle, Washington

* Engaged daily with students from diverse backgrounds; highly capable of quickly understanding students' needs and providing appropriate and individualized suggestions, ranging from the topics of time management, long term academic planning, and self-development. * Responsible for advocating student self-discovery and exploration, as well as ensuring student safety & wellbeing. * Responsible in preparing and facilitating academic support workshops focusing on the exploration of majors, registration, and pre-professional preparation. * Developed and employs strong active listening skills through “motivational interviewing” and deep listening.* Embraced the importance of “failing forward” – not every interaction is optimized, use mistakes as learning tools for growth and improvement.

Seattle, Washington

* Oversaw all events and programs of the association, including the annual campus-wide Malaysian Night.* Coordinated effective delegation of responsibilities to the Board of Directors.* Collaborated with the Board of Directors in framing the direction and formulating short and long-term goals of the association for the current academic year.* Acted as the Chair for Board of Director meetings.* Acted as a resource for the association, which include, but are not limited to, advising, mediation of conflict, and conflict resolution.

Kuala Lumpur, Malaysia

* Worked closely with Accenture and Prudential staff partners in defining Prudential’s business needs and expectations for the HERO project.* Collaborated with staff partners in the planning and execution of Systems Integration Test (SIT) for HERO. * Provided post-implementation support for the User Acceptance Testing (UAT) team for HERO. * Facilitated the following operational and administrative duties: designing decks detailing end-to-end processes, tracking and ensuring accuracy of process designs.

Seattle, Washington

* Coordinated the planning of educational programs responsive to and inclusive of diverse student interests focused on the areas of wellness, academic success, and diversity catering to undergraduates living in all eleven residential halls in the Housing & Food Services system. * Worked collaboratively with the REP team, RCSA Programming Board, residential staff and Hall/Community Councils in the development, implementation and assessment of initiatives and events to ensure the unique needs of individual communities are understood and met. * Facilitated the following operational and administrative duties: completing necessary paperwork and reports as needed, reporting and following up on maintenance needs for HFS programming spaces, tracking and ensuring accuracy for all programming calendars, confirming all programming space reservations, and promptly scheduling and attending designated meetings.

Greater Seattle Area

* Facilitated one-on-one tutoring to ESL students, ranging from pre-­literate in their own language and/or English to near-­native speakers, in the areas of pronunciation, conversation,grammar, spelling, reading comprehension, and writing development. * Facilitated tutoring to Adult Basic Education students who are already proficient in the English language, but wish to improve their basic reading, writing, and math skills. Reading instruction emphasizes comprehension, vocabulary development, critical thinking, and study skills. Writing skills include the review and application of language and grammar rules, correct usage and spelling, writing sentences and paragraphs. Math instruction includes skills development in addition, subtraction, multiplication, and division of whole numbers; fractions; decimals; percents; and introduction to algebra and geometry.

Master Of Public Administration - Mpa, Science, Engineering, And Public Policy, Distinction

Bachelor Of Science In Industrial Engineering, Minor In Environmental Science And Terrestrial Resource Management (Esrm)

Activities and Societies: Institute of Industrial and Systems Engineers, Alpha Pi Mu, Malaysian Student Association at the University.

American Degree Foundation Program, Pre-Engineering

American Degree Transfer Program, Pre-Engineering

Malaysian Certificate Of Education