Michael Belczak Email & Phone Number

Detroit, Michigan, United States

Greater Detroit Area

Pontiac, MI

• Served as PMO for HPE Business Units, implementing and managing facility strategy in the AMS region. Ensured alignment of evolving business plans with corporate savings targets while coordinating and managing account.
• Program Manager for multiple HP Facility Reduction initiatives, resulting in 126 Site reductions/exits in FY14-15 ($35m in savings) and 24 site exits in FY16 ($19m in YTD savings).
• Optimized overall HPE Facility Portfolio from 518 sites in 2014 to 379 sites in 2016.
• Managed monthly Ad-Hoc real estate space requests from HPE Business units to accommodate revenue growth while maintaining overall ES Real Estate budget (FY14=$29m; FY15=$21m).
• Analyzed aggregate Headcount demand across several Business units and coordinated location strategy, planning and space optimization in strategic low cost metros (AMS region) to improve labor and real estate costs.
• Collaborated with key Regional Delivery Stakeholders to provide ongoing visibility to Regional Delivery capacity and confirm appropriate strategy assumptions.

Detroit

• Worked in conjunction with Regional Leadership and Delivery teams within the AMS region to align facility capacity with the company’s Best Shore strategy. Produced monthly and quarterly reporting of the Enterprise.
• Responsible for managing & tracking Facility Strategy for over 12 mil sq. ft. of EDS and Client-controlled space.
• Indirectly responsible for over $42m in savings in Facility Lease expense in 2005 & 2006.
• Built relationships with offshore sites and local delivery managers to contribute to migration of over 50,000 positions to lower cost delivery locations, resulting in over $500m net savings.
• Facilitated monthly Capacity Sessions with Service Delivery Leaders to review current / projected capacity (seat) utilization and Operation strategy assumptions across 60 sites, consisting of over 10,000 seats.

Southfield, MI

Managed the migration of several EDS-BPO (Business Process Outsourcing) contact center contracts to the EDS Shared Services Center (SSC) in Mumbai, India. Provided Project Management support to the end-to-end off shore migration process, including people, financial, operations and business design for EDS Clients. Collaborated with Sales teams to promote.

Farmington Hills, MI

Managed a 300-seat, 36,000 sq. ft. call center facility, responsible for multiple client relationships, inbound/outbound activity, customer satisfaction and service excellence. Supported & developed senior leadership staff with regard to corporate policy, people development and contract delivery.

Farmington Hills, MI

Managed Inbound Technical Service call center supporting an EDS developed Internet Banking application. Developed leadership team responsible for 45 help desk agents, performing all managerial functions of hiring, training, career development and P&L management. Collaborated with internal EDS client to develop service level metrics and provide operational.

Farmington Hills, MI

Troy, MI

Troy, MI

Southfield, MI

Detroit, MI