Michael Belt Email & Phone Number

Louisville, Kentucky, United States

Please go to WWW.GOMIN.ORG to learn more or reach out to me at Mbelt@gomin.org

Greater Detroit Area

I am excited to lead a diverse team of IT professionals in various support disciplines: Help Desk Support (L1 &L2), Quality Assurance, Business Analysts, Equipment Procurement, Field Deployment and International IT support. I am focused on culture, process improvement, people and team development and moving the needle to be nimbler and at the same time balance innovation with value. Intentional about moving towards the strategic vision of the brand and IT, I strive to bring others with me in the pursuit of excellence and still have fun at work. Focusing on so many different aspects of the software life cycle and working closely with so many unique business partners is rewarding and energizing. Cultivating productive and engaging partnerships with our franchisees and vendor partners is how it all comes together to create a singular focus on making the lives of our customers and store teams easier. I strive to exceed customer expectations and make support a trusted utility; there when you need us and provide confidence that every effort is being made to resolve issues quickly and reliably.

Kansas City, Missouri Area

I strive to serve the community by leading a team of retail professionals who drive Goodwill's mission to help people prepare for, find and keep employment. Provide strategic direction and leadership overseeing the successful operation of retail stores in Western Missouri and Eastern Kansas. Primary disciplines of focus include: sales, service, merchandising and operations with direct responsibility for profit and loss of stores, as well as the agency’s e-commerce business channel. My objective was to be the financial engine to provide for the services and initiatives of our mission to provide significance to others and their pursuit of employment.

Kansas City, Missouri Area

Leadership and execution of our overall international Military and Franchise business strategy and operations AND overall US Military Strategy and Development plans and growth. Cultivate strategic relationships with Armed Services developing new channels, products, innovation and avenues of service. Act as single point of contact for franchise international development as well as lead collaborative efforts between international and domestic military channel leadership.

Saint Louis, Mo

Advising hospitality and retail organizations on a wide range of issues where operations and technology meet. Primary areas of focus technology, planning, procurement,contract management, and new product innovation and executive communication. I help organizations get the most out of their resources through relationship building, operational expertise and process improvement.

Provide Operations/business solutions leadership for the planning and direction of major technology adoption and deployment with enterprise wide impact. Lead the client organization in the effective and on-going integration, implementation and maintenance of information technology.Develop peer, cross-functional and cross-business relationships to maximize best practice sharing and team effectiveness.Key Accomplishments:- Led full kitchen refresh project for 1800 cafes in six months with total inventory and installation costs exceeding $13MM. Over forty device changes and/or upgrades were implemented in each café. - Directed the upgrade of all Windows XP devices in the café from XP to POSready2009 and Windows 7 to meet PCI compliancy requirements. Over 8000 devices in 900 corporate cafes accomplished in four months.- Implemented standardized kitchen routing schemas reducing the number from over sixty to under 25, as well as a software query tool allowing for cafe software standardization which allowed for greater reliability for software build updates and reducing installation issues by 75%.

Provide Technology vision and leadership in the development and implementation of the A&W/LJS business needs through IT innovation and lights on support.Key Accomplishments:- Led Breakthrough BOH project from client server to best in breed web based application providing significant cost savings to franchisees and corporate alike- Cultivated & nurtured franchise partnership by creating and co-chairing franchise technology steering committee to provide roadmap prioritization, feedback and strategic direction.- Reduce overall IT spend significantly through vendor negotiations, shared services reductions and software enhancements.

Lead IT team to ensure IT application portfolio meets business needs of both brands, and also provide primary conduit between franchise partners and corporate departments. Single point of contact for all things IT for brand leadership teams. Escalation point for all franchisees regarding supported technologies, vendor managment and billing, and service levels. Also brand goals into IT initiatives and vice versa.Key Accomplishments:- Adapted POS Home Delivery Module into an A&W carhop manament application as an effort to reviatlize brand- Project manager for compete refranchising of LJS corporate restaurants to include POS conversion, vendor contracts and IT support contract creation and implementation- Spearheaded cost reduction efforts for franchise support saving both franchisees and corporate over $800MM.

Managed POS software lifecycle leading a virtual team of 14 resources to implement a global, one-system POS. Key Accomplishments:- Designed a new Home Delivery module for Pizza Hut franchisees domestic and international. Delivered this $2.5MM application on time and under budget. - Supported new strategic POS in ten countries for KFC- Project lead for application improvement by conductiong face to face feedback sessions in China, S. Korea and Japan

Develop, test, implement and maintain POS and Call Center software for 12,000 Pizza Hut restaurants and test web based back office for Tricon restaurants globally.Key Accomplishments:- Led testing effort for 3rd party call center providing design input, testing functional, regression and performance metrics.- Integrated QA teams in Dallas & Louisville into a single cohesive team of eleven anyalysts.- Initiated and implemented single multi-site bug tracking system, QA web page and an internal test system on an in-house network increasing testing reliability by 200%- Integrated five POS software versions into a single version bringing 4600 corporate and franchise sites onto a standard release reducing support costs by $300K/annually.

Area Coach, Quality Control Manager, POS Implementation Project LeadPOS Implementation Project Lead: Lead project team to convert antiquated POS platform to innovative Touch Screen version. Provided training, project management, vendor relations collaboration with corporate office to completely automate 120 restaurants in 18 months.Quality Control Manager: Ensure standards for operations, food quality, cleanliness, hospitality and customer service were met in Cincinnati/Dayton markets.Area Coach: Operating manager for twelve restaurants with complete P&L, HR, training, asset managment, empoyee development and customer satisfaction responsibility.

Choreographed the air battle from an arial platform for six of seven years and did it from the ground one year while stationed in Korea. Worked in over 24 countries with local nationals and alliance partners.

Ma, International Affairs

Bba, International Management

Activities and Societies: USAF ROTC