Michael Bendert Email & Phone Number

Detroit Metropolitan Area

Detroit, Mi

Asheville, North Carolina Area

Detroit, Mi

-Manage lender/investor reporting-Review and analyze quality control findings-Utilize task management system to implement solutions to minimize quality control finding rate-Act as a liaison between Capital Markets and the other business channels of the company

Detroit, Mi

Housekeeping Manager

Chicago, Il

- Rotated between Front Desk, Housekeeping, and Sales at three Kimpton properties in the downtown Chicago area. - Experience with boutique properties that specialized in individual service and providing a unique guest experience.

Greater New York City Area

- Engineering extern with an emphasis on guest satisfaction and efficiency via job shadows- Front office job shadow with a focus on guest satisfaction, time management, and the benefits of a customer loyalty program (SPG: Starwood Preferred Guest) - Personal project that included extensive data processing and spreadsheet design

- Hospitality Intern (Front Desk and Guest Service Runner) - Check-in and check-out procedures with guest folio manipulation experience- Emphasis on guest service interaction and recovery- Magical Moment and amenity activities- Received world-class training and experience as part of the Disney Traditions Course and First Impressions Front Desk training class.- Completion of Disney Exploration Series course: Exploring Guest Service

- Rotational internship with time divided between Rooms Operations (Front Desk and Housekeeping), Security, and Banquet Services- Check-in and check-out procedures including guest service interaction and recovery- Front-line housekeeping and security experience- Banquet experience including set-up/tear-down, back of the house support, serving, event planning, and problem solving with guest contact person.