Michael Bengochea Email & Phone Number

Homestead, Fl, Us

Key Largo, Florida, United States

Miami, Florida, United States

9700 S Dixie Highway, Miami, Fl :3156

Key Largo, Florida

Downtown Miami/Brickell Area

Miami/Fort Lauderdale Area

• Oversee and supervise all duties performed by all Front Office associates.• Ensure that all Front Office associates complete their essential duties before their departure.• Ensure that all Front Office associates are posted at their stations at posted time• Handles cashier tasks, including taking large cash amounts as well as handles invoices for groups and large events• Provides counsel, assistance and advice to aid executive committee members and department heads in achieving short and long-term objectives• Assist Manager in fiscal planning and budget consolidation for the Hotel• Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.• Assist with any scheduled shift problems on the night audit shifts.• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.• Monitor and maintain proper Front Office operational supplies.• Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.

• Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.• Scheduled and trained employees and ensured proper coverage.• To inform about daily events, conducted pre-shift meetings of employees.• Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.• Taken corrective actions if necessary to ensure standards are maintained.• Made sure that side work duties were complete and tables were properly set before, during and after opening hours.• Responsible for performing other related duties as assigned.

Master Of Science - Ms, Hospitality Administration/Management

Bachelor Of Hospitality And Tourism Management, Hospitality And Tourism Management

Activities and Societies: Theta Chi Fraternity

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: Theta Chi