Michael Benowitz ✔ Senior Sales And Operations Leader Email & Phone Number

United States

Fort Lauderdale, Florida, Us

I am excited to announce that I have joined Universal Court Reporting this month as Vice President, Strategic Partnerships. My role will include the expansion of the Stenographic Division, Sales and Operations Management, as well as the recruitment of high-level industry talent. I couldn't be more excited to begin this next chapter in a career that provides the opportunity to work with such wonderful clients and colleagues.

Atlanta, Georgia, Us

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I was recruited to the organization as an Operations Manager leading in the Florida region. Throughout my 21 years with the company, I received multiple promotions of increasing responsibility and scope, including VP of the Florida Division, Regional VP of Operations, and in 2016 I was promoted to VP over Strategic Partnerships.In this role, I maintained a $4M book of business with tech differentiators, including client and partner portals, litigation support tools, and in-house virtual solutions. I managed a sales team of 7 direct reports.SELECTED ACHIEVEMENTS:✔ Achieved 150% of the sales budget for 2017/2018; consistently exceeded market performance and internal KPIs by establishing a solid foundation for the region.✔ Owned the client pricing strategy and delivered a 5% YOY margin improvement, additionally reduced expenses 3% and maintained 98% retention by negotiating independent contractor pricing.✔ Reduced outsourcing by 10% by leading the recruitment, hiring, and onboarding efforts for 30 new independent contractors.✔ Generated double-digit margin growth in 2017 by establishing strategic alliances with law firms and independent contractors to increase production capabilities.✔ Worked with sales, marketing, and business development teams on RFP submissions.✔ Served as the Subject Matter Expert (SME) for multiple product lines, including creating internal tips and best practices for the Client Services and Calendar Departments.

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Responsible for the entire Florida Region’s operational plans, client services, strategic partnerships, and production. Managed a team of 40 employees and 120 independent Contractors generating $XXMM in annual revenues bearing full P&L accountability. Highly involved in future planning and company direction. Key contributor to the senior management team in development of new or improved processes, products or services.Operations Management ▬▬▬▬▬▬▬▬▬▬> Researched market trends and formulated strategies to optimize revenue streams including product pricing strategies.> Formulated strategic alliances/partnerships with law firms and independent contractors for increased production capabilities.> Managed the public relations strategy formation and implementation. Represented company in networking and recruitment activities.> Designed and developed company-wide policies and practices consistent with company values. Created and promoted an uncompromising ethical culture, and used company values to drive business decisions. > Identified, evaluated recommended and implemented improvements to operational efficiencies.> Oversaw administration of all calendar, production and video schedules to ensure high levels of productivity.> Developed and implemented plans for the operations of systems, processes, and personnel designed to accommodate the changing needs of the organization. > Drove design, development and implementation of regional business target agreements and plans including sales forecast, annual budget, profit plan, cost control, asset management plan and financial deliverables based on corporate goals.

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Promoted to spearhead the launch and implementation of Florida’s first sales team with emphasis on tactical business plans, sales/new business development, communications, execution strategies, contract negotiations, marketing initiatives, KPIs, business systems and process improvements. Managed a team of seven.Management Initiatives▬▬▬▬▬▬▬▬▬▬> Formulated strategies to capture leading market share and implemented niche service programs including customized service options which differentiated the company from the competition and reinforced them as an industry leader.> Created and promoted an uncompromising ethical culture, and used company values to drive business decisions.> Provided ongoing analytics and reports on sales, market conditions, and recommendations to improve results.> Assessed performance and delivering strategic programs, initiatives and corrective actions for driving improvement in sales productivity and operational performance.> Spearheaded the development, communication and implementation of effective growth strategies and processes as needed.> In-depth understanding of local, regional and national market forces impacting product sales.> Provided team members with leadership and professional development consistent with their career goals, abilities and accomplishments.Select Accomplishments▬▬▬▬▬▬▬▬▬▬> Developed an ambitious and talented sales team to achieve double digit YOY growth in revenue, accounts, and case production.> Led the bidding process and won the MDL Class Action Litigation cases bringing $XMM in revenue, 2010.> Networked, recruited and retained over 90+ court reporters that could handle a high case load and exceeded production goals 2005-2011.> Closed national insurance company contracts generating $XMM revenue per year.> Oversaw the rollout and implementation of Envision Software and launch of Partner Portals, 2001.> Grew Transcription Services by 15% YOY.> Achieved bonus every year.

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Directed and coordinated the day-to-day scheduling operations for the Florida region responsible for assigning court reporters, videographers and interpreters to over 100 hearings, trials, and depositions per day. Areas of accountability encompass strategic planning, production, recruiting, policies and procedures, videoconference management, legal compliance, vendor management, and contract oversight. Directed staff of 7 to achieve company goals.> Formulated policies, programs, and procedures for the video department including schedules, rates, and selection and assignments of videographers in the field to film depositions.> Managed and coordinated videoconferences nationally and internationally for depositions, meetings and interviews.> Developed annual budget for all financial activities of department and ensured compliance to all goals. > Established organization objectives and prepared strategic plans to achieve an increase sales and growth of organization. > Developed analytics to help measure operational effectiveness and success. Drove continuous process improvement initiatives.> Implemented new employee training program that dramatically increased productivity, improved on time delivery, and reduced employee turnover.