Michael Bergfors

Michael Bergfors Email and Phone Number

IT and OPS Lead @ GenLab Venture Studio
Everett, WA, US
Michael Bergfors's Location
Everett, Washington, United States, United States
About Michael Bergfors

Accomplishments:Silicon Mechanics: Critical Systems Architecture Uplift Project As manager of the software development team, I designed and executed a plan to live-migrate the company’s undocumented custom ERP and supporting IT services from an aging and rapidly-failing legacy open-source architecture to a modern enterprise-ready Windows Active Directory environment. The project successfully resolved a serious ongoing business risk to the company (potentially $70 million in lost revenue annually), while adhering to best-practices. Silicon Mechanics: Supermicro Marketplace/Mini-Configurator ProjectAs the software development team manager, I was tasked with leading a turnaround effort to save a failing major project (a customer-facing product configuration tool) that if unsuccessful would have cost the company two years of lost effort, and left it uncompetitive in the online marketplace. The project was completed on time, on budget, and achieved all the original (and additional) goals, and ensured that the company remained competitive.Silicon Mechanics: Network Security Penetration-Testing ProjectAs manager of the IT department, I brought quarterly penetration testing required for annual Microsoft SSPA audits in-house as a cost-saving measure. This resulted in cost savings of upwards of $18K per year in consulting fees.Megapath: Special Project - Business Support Ticket CleanupThe Megapath acquisition of Speakeasy resulted in well over 2000 business support tickets becoming critically aged with no response to customers. I was given executive-level authority to contact affected customers, negotiate required credit adjustments, and escalate technical troubleshooting to Support when needed. 100% of the trouble tickets were resolved and closed within 80% of the budgeted time.

Michael Bergfors's Current Company Details
GenLab Venture Studio

Genlab Venture Studio

View
IT and OPS Lead
Everett, WA, US
Website:
genlab.studio
Employees:
8
Michael Bergfors Work Experience Details
  • Genlab Venture Studio
    It And Ops Lead
    Genlab Venture Studio
    Everett, Wa, Us
  • Draakenberg Enterprises
    Operational Consultant
    Draakenberg Enterprises Oct 2023 - Present
    Washington, United States
    Operations management for IT, compliance project management and execution.
  • Copado
    Principal It Administrator At Copado
    Copado Feb 2022 - Oct 2023
  • Copado
    Manager, It
    Copado Feb 2021 - Mar 2022
  • New Context
    Director Of Operations
    New Context Oct 2017 - Feb 2021
    San Francisco Bay Area
  • Silicon Mechanics
    Manager, It/Is
    Silicon Mechanics Jan 2014 - Sep 2017
    Manager of the IT and internal software applications development departments, as well as physical plant facilities and security (both data and physical). Hired as Senior Business Analyst; promoted one year later to Manager, IT and Software Development departments (DevOps).Led evaluation and redesign of failing legacy hardware environment, and migrated all legacy systems (live) to a modern Active Directory environment. Conducted quarterly IT website and back-end server security evaluations and penetration testing using the Nessus and Kali tool suites to design and implement a much more robust testing regimen than 3rd-party testing had been providing, while moving toward Lean Security methodology where possible. Managed large (near one million lines) live code refactoring project on legacy, custom-built CRM to transform failing system into a stable code base on a modern hardware stack and development environment. Ran daily programmer SCRUMs and conducted real-time project management of development requests allowing quick response to frequent emergency-driven departmental asks. Implemented real-time agile project scheduling adjustment procedure to accommodate interrupt tasks.Replaced legacy teleconferencing software with a simpler and more robust SAAS solution. Administrator of company Google Docs and Gmail environment. Reorganized IT department support to perform to a 10 minute first-response SLA with a 95% four-hour resolution, where previously no KPI system was in place.
  • Silicon Mechanics
    Senior Business Analyst
    Silicon Mechanics Apr 2013 - Jan 2014
    Performed workflow and software tools analysis across company departments. Extensive workflow troubleshooting and special projects under direction of the CTO.Was PM for company adoption of Sugar CRM; led Development implementation and integration with custom ERP and related IT hardware and software.Conducted deep analysis on a $250K order with pre-ordered hardware that was in danger of default due to RAM issues. Designed and implemented a testing regimen that exposed faulty design in Kingston RAM, and implemented repairs that allowed order to ship on time.
  • The Gilbert Center
    Operations Analyst / Technical Writer
    The Gilbert Center Mar 2010 - Apr 2013
    Greater Seattle Area
    Performed a variety of data-visualization and analysis duties for contracts involving large non-profit organizations. Worked closely with the programming team to package complex visualizations for end-user consumption in both live web-based as well as dashboard environments and reports.Designed and built all charts and visualizations for client projects, including HTML/CSS coding.Was responsible for research and implementation of new data-mining and reporting/analysis tools.Also performed a large amount of technical writing and editing duties for reports and presentations designed for distribution to clients of The Gilbert Center, and was heavily involved in strategic decision-making and project planning .
  • Megapath Inc.
    Special Projects Consultant
    Megapath Inc. Apr 2009 - Jan 2012
    Greater Seattle Area
    Executed several different contracts with MegaPath as a general Credit and Finance analyst and special projects troubleshooter, assisting with the migration of Speakeasy's systems over to MegaPath as part of the corporate acquisition.PROJECT EXAMPLES:Business Support Ticket CleanupGiven executive-level authority to work and close 2000+ critically overaged business support tickets, negotiating credit adjustments, directing Support group and building exec reports Project was successfully completed in 80% of budgeted timeTransitional Credit Manager Acted as Credit Manager during MegaPath acquisition of Speakeasy. Performed detailed daily credit analysis and fraud prevention for high-value business accounts, and conducted reporting and special projects for Controller, CFO and MegaPath executives Credit AnalystPerformed detailed daily credit analysis and fraud prevention for high-value business accounts. Designed and developed new reporting metrics for Credit/Collections department, working closely with Controller and CFO to create reports and dashboards measuring departmental KPI metrics.
  • Speakeasy, A Best Buy Company
    Operations Analyst, Activations Assistant Manager
    Speakeasy, A Best Buy Company Jun 2005 - Jan 2009
    Greater Seattle Area
    Operations AnalystDeveloped and maintained weekly and monthly operations reports and dashboards for Customer Support Department. Prepared and presented detailed monthly analysis and reporting for Speakeasy executives.Assistant manager, ActivationsWas assistant manager for team of eight DSL installation reps. Developed and maintained all operational reporting for Customer Activations department and management, coordinating closely with management to create and analyze performance metrics. Project-managed high-risk installation customer escalations. PM for the emergency migration of hundreds of customers from an MCI DSL shutdown (received one of my two company "Unsung Hero" awards for this project).Installation Coordinator / Business Service RepresentativeWorked as a dedicated Business Customer Support representative for Speakeasy data and voice services. Performed detailed troubleshooting, connectivity analysis and vendor (CLEC/ILEC) management from sale to circuit up-and-running and was consistently ranked in top 2% of 40+ agents.

Michael Bergfors Skills

Analysis Management Troubleshooting Microsoft Excel Strategy Telecommunications Technical Writing Software Documentation Networking Customer Service Data Visualization Project Management Program Management Voip Cloud Computing Tableau Dashboard Sharepoint Editing Operational Analysis Sql Account Management Analytical Skills Operations Analysis Data Analysis Voice Over Ip Saas Dashboards

Michael Bergfors Education Details

Frequently Asked Questions about Michael Bergfors

What company does Michael Bergfors work for?

Michael Bergfors works for Genlab Venture Studio

What is Michael Bergfors's role at the current company?

Michael Bergfors's current role is IT and OPS Lead.

What is Michael Bergfors's email address?

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What is Michael Bergfors's direct phone number?

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What schools did Michael Bergfors attend?

Michael Bergfors attended Uc San Diego.

What are some of Michael Bergfors's interests?

Michael Bergfors has interest in Amateur Electronics, Strategy Game Design And Play, Cooking, Data Visualization.

What skills is Michael Bergfors known for?

Michael Bergfors has skills like Analysis, Management, Troubleshooting, Microsoft Excel, Strategy, Telecommunications, Technical Writing, Software Documentation, Networking, Customer Service, Data Visualization, Project Management.

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