Michael Bernard Jr Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

►Design, implementation, and management of Physician scheduling data marts (and their ETL processes) for the NW and Colorado regions.►Creation of technical documentation and data dictionaries supporting the Physician scheduling software and team-owned SAS programs and reporting.►Development of SAS-based reporting, both scheduled and ad hoc, to support KPNW.

10300 SW Allen Blvd, Beaverton, OR 97005

►Oversaw support operations for a large department, specifically leading the Customer Relationship Management (CRM) team and Workforce team.►Managed and reported upon the departmental budget to ensure revenues and expenses are aligned with projected values.►Critically analyzed reporting to monitor departmental performance in aspects of staffing, quality.

10300 SW Allen Blvd, Beaverton, OR 97005

►Directed a team of eight Technical Project Managers handling multiple class action lawsuits of diverse complexity and size, and ensured compliance with regulatory requirements, including those of HIPAA and the Federal Government.►Managed project scope and risk, supported projects with escalated timelines, and ensured alignment between client preferences.

10300 SW Allen Blvd, Beaverton, OR 97005

►Started out as a Contact Center Agent and acquired operations experience within a fast-paced environment.►Led, mentored, and developed Contact Center Leads and Agents.►Collaborated effectively with other Supervisors and Contact Center Leads to continually improve intradepartmental processes.►Created a unique, real-time data reporting system to empower.

Louisville, Kentucky

►Assisted with operational management of the family business' central store, and with the expanded dry cleaning unit housed in Belterra Casino which consisted of 40 employees.► Oversaw procurement, inventory regulation, and vendor relations.►Created the standardized billing statement-based system for remittances and recordkeeping.► Trained all new.