Michael Berner

Michael Berner Email and Phone Number

ManagerTechnical Communications at Litera @ Kira Systems
toronto, ontario, canada
Michael Berner's Location
St Catharines, Ontario, Canada, Canada
Michael Berner's Contact Details

Michael Berner personal email

n/a
About Michael Berner

Experienced Technical Writer and project leader skilled in creating and managing content for large software companies. Proven leader of cross-functional and distributed documentation team in agile development environments. Experience in reducing support costs and improving customer satisfaction using targeted documentation.

Michael Berner's Current Company Details
Kira Systems

Kira Systems

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ManagerTechnical Communications at Litera
toronto, ontario, canada
Website:
kirasystems.com
Employees:
232
Michael Berner Work Experience Details
  • Kira Systems
    Lead Product Technical Writer
    Kira Systems May 2017 - Present
    Toronto, Canada Area
    Lead technical writer for a legal artificial intelligence software company, with focus on product management and product life cycle development, balancing customer requirements into actionable documentation and successful customer engagement.Managing all aspects of customer communication and language standards, including UI copy, standardized language across deliverables, product marketing, technical documentation, FAQ and in-app communications, support and customer success deliverables.
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  • Pitney Bowes
    Advisory Technical Writer
    Pitney Bowes 2008 - 2017
    Toronto, Canada Area
    Lead technical writer for large enterprise location intelligence software suite.Produced and maintained single sourced documentation for multiple operating systems, databases, and languages.Spearheaded internal use of DITA and migration of documentation to single source.Development of automated build system and integration of documentation into development cycles.Lead and mentor of a large group of technical writers located worldwide.Turned customer requirements into actionable development and documentation tasks.Ensured consistency and usability of documentation by applying language and style standards.
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  • Pitney Bowes/Mapinfo
    Senior Technical Writer
    Pitney Bowes/Mapinfo 2004 - 2008
    Toronto, Canada Area
    Lead technical writer on multiple software development teamsTransition FrameMaker to DITA single source documentation
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  • Mapinfo
    Qa/Technical Writer
    Mapinfo 2001 - 2004
    Toronto, Canada Area
    Testing and support quality standards for large enterprise softwareDocumentation production for database and large enterprise software
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  • Grand River Conservation Authority
    Gis Analyst
    Grand River Conservation Authority 2000 - 2001
    Cambridge, Ontario, Canada
    Digital automation of watershed and flood mapping
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Michael Berner Skills

Technical Documentation Software Documentation Technical Communication Framemaker Technical Writing Agile Methodologies Document Management Software Development Robohelp Product Management Content Management Enterprise Software Online Help Xml Dita Customer Engagement Documentation Management Scrum

Michael Berner Education Details

Frequently Asked Questions about Michael Berner

What company does Michael Berner work for?

Michael Berner works for Kira Systems

What is Michael Berner's role at the current company?

Michael Berner's current role is ManagerTechnical Communications at Litera.

What is Michael Berner's email address?

Michael Berner's email address is mi****@****nfo.com

What schools did Michael Berner attend?

Michael Berner attended University Of Waterloo.

What skills is Michael Berner known for?

Michael Berner has skills like Technical Documentation, Software Documentation, Technical Communication, Framemaker, Technical Writing, Agile Methodologies, Document Management, Software Development, Robohelp, Product Management, Content Management, Enterprise Software.

Who are Michael Berner's colleagues?

Michael Berner's colleagues are Mamta Saini, Sam Morris, Juliana López, Vanessa Vicencio, A Kiran, Ggak Tau, Olena Zhukovska.

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