Zava Consulting has been engaged to provide Operational consulting services to realign operational processes, implement new workflows for professional services engagements, improve Service Desk performance, and building out a Sales and Account Management team to drive revenue and increase client retention.

Zava Consulting has been engaged by EVP to assist in MSP acquisitions for a private equity firm. Zava Consulting will be providing support focused in the areas of Service Desk and Professional Service.

Built on a foundation of trust, transparency, and expertise. We believe in forming long-term partnerships with our clients, and we take the time to truly understand their businesses, their challenges, and their goals. Our team is made up of experts with deep industry knowledge and a track record of success, and we are committed to delivering value and results for our clients.

Zava Consulting has been engaged to assist in MSP Corp's LOI and M/A process of several MSP firms that are in the process of being acquired by MSP Corp. An audit was conducted on each potential firm to determine their value, business alignment, review of all financials and provided recommendations for integration, and develop strategies to improve the MSPs' bottom line.

Zava Consulting has been engaged to provide CRO services to maximizing revenue generation across various channels and departments within the organization. Responsible for:I. Revenue Strategy Development: Developing and implementing strategies to increase revenue growth, improve sales processes, and optimize revenue streams.II. Sales Leadership: Providing guidance and oversight to sales teams, including setting sales targets, refining sales processes, and coaching sales representatives to achieve their goals.III. Customer Acquisition and Retention: Identifying opportunities to acquire new customers and retain existing ones through effective marketing, sales, and customer success initiatives.IV. Revenue Forecasting and Analysis: Analyzing market trends, customer data, and sales metrics to forecast revenue, identify opportunities for improvement, and make data-driven decisions.V. Cross-Functional Collaboration: Collaborating with other departments such as marketing, product development, and customer service to align revenue generation efforts and ensure a cohesive approach to business growth.VI. Performance Monitoring: Monitoring key performance indicators (KPIs) related to revenue generation, sales effectiveness, and customer satisfaction, and taking proactive measures to address any issues or opportunities.

Zava Consulting has been engaged to provide support to XPM2 (merged with MSP+OS) to assist national MSP firms that have acquired local MSP firms in integrating their Service Desk and Professional Services divisions.

𝐀𝐂𝐐𝐔𝐈𝐑𝐄𝐃: 𝐒𝐔𝐂𝐂𝐄𝐒𝐒𝐅𝐔𝐋 𝐄𝐗𝐈𝐓 𝐅𝐎𝐑 𝐎𝐖𝐍𝐄𝐑𝐒𝐇𝐈𝐏 𝐓𝐎 𝐀 𝐍𝐀𝐓𝐈𝐎𝐍𝐀𝐋 𝐌𝐒𝐏. 𝐓𝐔𝐑𝐍𝐄𝐃 𝐌𝐒𝐏 𝐀𝐑𝐎𝐔𝐍𝐃 𝐈𝐍 2+ 𝐘𝐄𝐀𝐑𝐒 𝐓𝐎 𝐀𝐋𝐋𝐎𝐖 𝐎𝐖𝐍𝐄𝐑𝐒𝐇𝐈𝐏 𝐓𝐎 𝐒𝐄𝐋𝐋 𝐀𝐍𝐃 𝐄𝐗𝐈𝐓. Acting CEO/COO for a regional MSP located in the North East. Worked with client to turn their business around by restructuring their financials, reorganizing their teams, improving communication, creating a Field/Project Engineering team, resetting their Service Desk team, implementing SLAs, and creating a CSEP program. We also added cybersecurity as a service and restructured their sales team. Client has achieved year over year growth of 25+%

Acting Interim Chief Operating Officer for a national based IT firm. This was a short term engagement where we worked with ownership to realign all operational processes. Implemented new professional services workflows, SLA's, CSEP processes. Redesigned all project engagements to close the gap from start to finish on projects. Worked with ownership to improve financials through better management of professional services. Implemented new IT initiatives to improve KPI's and client retention.

Client Location: CanadaAs a strategic support function for MSP Corp, audits were conducted on each portfolio MSP firm to evaluate their business alignment, analyzed financials and provided recommendations for financial health, and developed strategies to improve the MSPs' bottom line. Worked closely with the GM of each MSP to ensure goals and objectives were being met, drafted an integration plan, and assist the executive team during due diligence phases related to mergers and acquisitions.Assisted corporate team and leadership with due diligence during all stages of 100𝐌 𝐚𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧.

Successfully sold and exited Syndeo Technologies, which was acquired by a national MSP. Remained with acquiring firm to scale and build out the Boston, MA office.

Successfully exited and sold company to a national MSP company.Your One IT Resource. Like it or not, technology is a critical aspect of everyday business. Clients who outsource to Syndeo Technologies worry less about their IT issues and focus more on key business objectives.With a thorough understanding of each client’s business, we proactively work as a team to leverage technology, business consulting and IT insight in a way that produces distinguishable results and measurable business growth.