Michael Estes - Csm, Cspo Email & Phone Number

Kirkland, Washington, United States

Led and managed delivery teams across multiple clients, ensuring consistent delivery of value, honest and transparent communications, and accurate budget forecasting. Built relationships across disciplines and roles. Facilitated and developed strategic line of sight both internally and for clients. Established best practices and reference guides for.

Bellevue, WA

Led internal efforts to solidify aspects of the SDLC to ensure ISO-9001 compliance and tie feature development to feature strategy. Designed and developed custom reporting solutions using SharePoint, Power Apps, Power BI, and Power Automate. Led agile transformation efforts within the organization with a focus on establishing a mindset and process for.

Bellevue, Washington

Led internal initiatives to build AIM’s Consulting Playbook. Created and executed Introductory and Advanced Delivery Excellence training for consultants and leaders. Administered and designed AIM’s Atlassian Cloud instance. Assessed, developed and led DevOps and Agile Transformation roadmaps with innovative and trusted practices. Architected and built.

Bellevue, WA

Full-stack web development and design for various clients and personal projects. Leveraging current trends in user experience and technical solutions, I create versatile, dynamic web sites that suit current needs and are extensible for future feature updates.

Greater Seattle Area

Managed individuals and owned Center of Excellence for front-end and middle-tier developers within cross-functional development teams. Transitioned team into agile. Planned and prioritized allocation of personnel as well as project scope and effort. Supported feature development for all areas of NORDSTROM.com. Maintained functional and academic knowledge.

Greater Seattle Area

Led a team of business analysts in requirements gathering for the selection of a Digital Asset Management product and a Web Content Management solution. Facilitated and delivered as-is and to-be process maps. Participated in solution approach, technical impact assessment, and business process impact assessment of asset and web content solutions. Heavily.

Seattle, Washington

Managed a team of business analysts supporting NORDSTROM.com and direct upstream/downstream systems (item setup, item categorization, item and content publishing, fulfillment systems, site content publishing, feature deployment, and more). Responsible for all production incidents, determining priority and impact, communicating to all levels of leadership.

Greater Seattle Area

Managed a team of developers and testers. Coordinated the flow of all work items that came through the content-editing development team for NORDSTROM.com. Sized work efforts, negotiated timelines to balance priority and capacity, participated in UX conversations and decisions.

Greater Seattle Area

• As a developer on the Interactive Development team, I focused on many front-end technologies, with a constant eye towards standards-compliant code, maintainability, reusability, and client-side performance. All.
• XHTML
• CSS
• Native JavaScript
• jQuery

Greater Seattle Area

As an entry position into the Interactive Development team, I was responsible for testing all content changes to NORDSTROM.com. In addition to the core responsibilities of the Tester role, I created and maintained a web-based manual and troubleshooting guide for the Front-End Testing position (I was the only tester at the time). Closer to my transition.

Greater Seattle Area

Over my time at the contact center I had several roles. Starting out I was responsible for taking customer orders and assisting with order issues/inquiries. A short time after, I took on mentor duties which included assisting with addressing complex order research inquiries, training new hires, and taking customer escalations. In December 2005 I moved to.

Greater Seattle Area

Within the Mechanical Engineering department, I was responsible for purchase, setup, and support of the 5 student computer labs (approx. 85 machines). I also took on support for staff machines, network management, and assisted faculty members with technical issues as they arose.