- Defined EUC FY20/21 roadmap, provided technical and business input to help translate EUC roadmap items into Opportunity Assessments for Project selection. Opportunity Assessments included OT SCCM, Zerotouch Autopilot, Office 365 ProPlus, EUC/IAM DevOps, Device Health & Self-Healing, Modern Desktop Management, vPro Remote Support.- Lead the rapid architecture and Pilot implementation of the Azure based Windows Virtual Desktop VDI service in response to COVID-19 BCP requirements. Ran in an Agile manner to deliver quick and iterative value showcasing additional capability at regular intervals. Leveraged Azure DevOps to implement CICD automation pipeline for WVD image build and deploy, implemented Azure Powershell automation for power management and deployment of Azure infra.- Technical Lead on the Microsoft 365 Apps for Enterprise (Office 365 ProPlus) Project from Opportunity Assessment through to completion of Execution. Developed custom SCCM & webservice PowerShell automation to deliver a self-service upgrade capability for Office to BHP enabling uptake of modern Office applications, improved licensing, and improved performance of 64bit architecture. Project also included application compatibility analysis, upgrade reporting capabilities and an extension of the existing App Portal capability to support the SCCM task sequence model.- Focus with the Operational team on managing and reducing technical debt to reduce complexity and manual overhead within the EUC services through continuous improvement of Windows 10 Servicing, SCCM and Office lifecycle frameworks, Active Directory consolidation efforts, Office 365 VPN Split Tunneling, introduction of automated BIOS update capability.- Maintained and updated standards and blueprints for EUC services in response to delivered project work, completion of minor works and maintenance engineering activities. Maintained PowerShell automation scripts for EUC using BitBucket repo.

- Solution Architect and Lead Engineer on Windows 10 Project to implement Windows 10 for all BHP IT devices. This included the design of the Windows 10 Platform (SOE and infrastructure), design of a framework to perform Servicing (6 monthly lifecycle upgrades), and leading the implementation team for both activities.- Technical and process solution direction for the Zero Touch project to leverage Autopilot and Intune and modernise the Windows 10 platform and deployment by reducing deployment effort, and image management overhead.- Developed, owned and maintained the blueprints for the IT Windows 10 platform.- Design and implement EUC solutions in response to Business requirements utilising SCCM, AD, GPO, scripts etc.- Provide elevated L3/L4 technical support (incident/problem) for SOE core image issues to operational teams.- Provide technical SME knowledge for all SOE Engineering aspects to Project teams.

- Lead Solution Architect and Engineer on Windows 10 Project to implement Windows 10 for all BHP IT devices. This included the design of the Windows 10 Platform (SOE and infrastructure), design of a framework to perform Servicing (6 monthly lifecycle upgrades), and leading the implementation team for both activities.- Developed, owned and maintained the blueprints for the IT Windows 10 platform.- Design and implement EUC solutions in response to Business requirements utilising SCCM, AD, GPO, scripts etc.- Provide elevated L3/L4 technical support (incident/problem) for SOE core image issues to operational teams.- Provide technical SME knowledge for all SOE Engineering aspects to Project teams.

- Windows 7,8.1,10 SOE creation and application packaging in SCCM 2007/2012 and MDT- SCCM 2007, 2012 & CB adminstration- BAU level 3 end user computing escalation point

Kinetic IT

- BAU IS Software Asset Management- 1Desktop Deployment Specialist for IROC- 1Desktop Applications Packaging Analyst- 1Desktop Software Asset Management Compliance

Client: INPEX AustraliaPart of the 24x7 Enterprise Operations Team on shift rotation responsible for extended INPEX customer and infrastructure support.- Incident (inc. high priority) resolution including liaising with on call third level support technicians & vendors.- Act as an escalation point for Service Desk and Desktop teams.- Server configuration and management - server deployment, provisioning, maintenance & decommissioning.- Server environment troubleshooting & maintenance via VMWare & HP iLo.- Event Monitoring – resolution of incidents generated from alerts received from servers, network devices, UPS, backup systems, etc (SolarWinds, HP OMW, HP SiteScope and Network Node Manager).- Change management – actioning of pre-approved and minor changes including writing change & backout plans.- Access & user account management through Active Directory (AD) & Exchange.- Backup system monitoring and management (Commvault).- Citrix session management including RSA Token management.- SCCM client side troubleshooting – Windows Update compliance, package deployment, OS deployment issues.- Process improvement - documenting third level support process & taking ownership for EntOps team (knowledge & process transfer) from Wintel, Networks, MOE, Database, Storage & Backups teams. Refinement of existing EntOps process and documentation in Work Instructions.- Automation of day-to-day manual tasks through creation of PowerShell scripts.

Client: INPEX AustraliaSubject Matter Expert for client’s Identity Management system and all relevant Service Centre processes, liaising with the Project & Support teams and Business. Activities included: Requirements gathering & analysis, documentation of IT processes and related work instructions, maintain knowledge base, test and validate all IT processes, Identity Management related Incident investigation and resolution, designed custom PowerShell scripts to fulfil automation of Service Centre actions related to user account provisioning/deprovisioning.BAU incident management and request fulfilment including software installation, access management, phone setup (CUCM/Unity), password resets, resolution of general computer hardware and software problems, internet/intranet/VPN/Citrix/network connectivity issues, printer network issues, etc.Main point of contact to the Yokohama and Tokyo Akasaka offices supporting in fluent Japanese.User account management via AD, Exchange, RSA Security Console, Aladdin Safeword, and custom designed Powershell scripts.Service Desk team leader – queue/ticket management and incident management, point of contact for other teams, instructor for Service Desk technicians, continual improvement to Service Centre process & knowledge base. Adapting project deliverable documentation for specific Service Centre use cases.

Acting as an ALT English Teacher to junior high and elementary schools in Japan and as a Business English Teacher to corporate level clients my primary activities included:- Develop English & Japanese syllabus (lesson plans) materials and document/prepare additional teaching materials.- Provide training to Japanese & ALT English teachers and document training methods for referenc material.- Teach English to classes of 30-40 students at junior high and elementary schools. - Teach 12 week Business English course.

Provide IT support to over 650 staff members in 1 main, 5 regional and 2 project offices using a combination of direct phone support, custom Lotus Notes ticketing system and remote desktop support.Creating and maintaining IT process documentation for troubleshooting problems.User management using Active Directory on Windows Servers.Manage 8 Lotus Notes servers across the Western Australia region. Troubleshoot Lotus Notes issues (client and server). Perform user management, password recovery, group maintenance, database maintenance, and server upgrades.Provide Lotus Notes training to new staff once a month in a group environment.Develop and maintain web based business applications, including an online system “GHD Search” allowing staff to search all online project data, archives, Lotus Notes and custom MS Access databases. Upgrade Clientnet a web based application allowing access to specified GHD data for external clients using the Internet. A desktop application was also developed to allow GHD staff to better manage data.Implement, document and maintain an office wide intranet noticeboard using the Wordpress blog software. Provide training to select GHD staff responsible for managing the noticeboard content.