Michael Bigus Email & Phone Number

Elk Grove, Il

Carpentersville, Illinois, United States

Deerfield, Ill

Provided Windows server and desktop administration and support. Provided LAN/WAN/VPN administration supporting over 100,000 users across the United States.Notable Accomplishments:• Responsible for all facets of user account management in Microsoft Active Directory accessing 100+ servers across multiple domains.• Tasked with Blackberry, iPhone, iPad and Android device support including adding, removing and reactivating devices on Blackberry Enterprise and Air-Watch MDM servers respectively.• Responsible for Cisco AnyConnect VPN support, troubleshooting and connectivity issues, for off-site personnel.• Supported corporate campus wireless networks access (CorpWAG) and basic support for off-site users with personal home networks including TCP/IP, DNS, Web proxy issues, troubleshooting and repair.• Utilized Remote Desktop Connection, SCCM Remote Viewer and NetMeeting (where still necessary) utilities to remotely deploy software, diagnose, troubleshoot and repair user community’s desktops and laptops.• Mentor for junior staff team members.

Deerfield, Il

Responsible for construction, deployment and repairs of desktops, laptops and peripherals across Walgreens Corporate Campus utilizing Ghost and Windows Deployment Services.Notable Accomplishments:• Tasked with deployment of Windows XP Pro to all end users in the enterprise using new Microsoft Windows Deployment Services to create and maintain images.• Assigned daily tasks such as Reference documents (projects) and Remedy trouble tickets to all support tiers. • Acting team lead when regular team leader is out of office or otherwise unavailable for consultation.

Deerfield

Responsible for construction, installation and maintenance of Microsoft Windows 2003 servers for use as our McAfee EPO anti-virus solutions for the entire Walgreens enterprise.Notable Accomplishments:• Responsible for the creation, storage and maintenance of standard software images for all new and upgraded computers corporate wide over a wide range of hardware platforms.• Project Lead for Corporate Campus Windows 2000 upgrade to support McAfee EPO• Project Lead for deployment of Net Wizard across corporate campus• Lead Sever Administrator for all Net Wizard / McAfee servers• Developed and implemented new desktop / laptop disaster recovery process and tool for support staff utilizing new USB technology Flip-to-Disk Drive – Cost savings to company• Identified and built solution for Distribution Centers Transportation PCs FTP process – Cost savings to company

Deerfield, Il

• Identified need for, developed, constructed and implemented first McAfee anti-virus solution for Walgreens corporate campus by re-building high end workstation to act as our McAfee Anti-virus server. – Cost savings to company• Identified need for and developed solution to install Intercom Plus on corporate computers eliminating the need for users in the Health Care Service Dept. to have two computers. – Cost savings to company• Utilized Bindview to run reports and remove old accounts in Novell Tree to recover unused licenses

Assoc., Information Technologies

Computer technology studies

It Management

* ITIL Foundations * CCNA * Windows Server 2012 R2