"FARMINGDALE, N.Y.—Proactive Data Storage and Monitoring was born out of the necessity to solve one of the biggest technology challenges in security today: storing large amounts of data for long periods of time at reasonable rates. Led by partners Tom Maggio and Michael Biordi, Proactive is coming off a year of tremendous growth, as the company continues to raise awareness about its unique compression software that was created by integrators for integrators and dealers."Day to Day Operations:• Work with Google Cloud API, and AWS API for cloud-based storage.• Support relationships with certified authorized dealers, reselling our solution to supermarkets, property management, hotels, cannabis cultivators, colleges, municipalities, hospitals, police stations, gyms, religious organizations, warehouses, and many more industries.• Operate and oversee several technical support employees to install, train, and troubleshoot with resellers and end-users. Provide training and documentation to all tech employees and managers. Work on product quotes with national sales reps.• Work alongside hardware engineer and production department.• Develop new technical and marketing strategies with business partners.• Review all budgets related to research & development and work with additional software engineers.

Developed a Cloud CMS application integrating with standalone DVR units for remote live/playback viewing. Centralize data, enabling synchronization of settings and connectivity for end users. Engineer server/client-side SQL-driven databases using TCP/UDP raw socket connections for monitoring, reporting, and alerting within DVR surveillance systems. Create server/client applications that centralize company data into SQL databases, handle complex sales data, and generate comprehensive reports.• Implemented an access control system, centralizing all panel data for efficient administration and management.• Oversaw 50 company-related email accounts, which involved configuring, securing, and maintaining functionality, ensuring efficient communication and access management.• Managed the domain server and oversaw all user accounts in the active directory to ensure network access, security, and user privilege maintenance.• Supervised the company website's content, primarily utilizing HTML, CSS, and PHP for development and maintenance.• Assisted clients in resolving issues related to software functionality. Guided through troubleshooting steps and technical support to ensure seamless software operation.• Started a partnership with owners in 2016 (Proactive Data Storage & Monitoring).

Information Technology Group Inc., Malverne, NYProgrammer & Field TechnicianDeveloped tailored software solutions for client-specific requirements, ensuring custom software projects aligned with client needs, specifications, and desired functionalities.• Built applications designed for Windows systems, ensuring compatibility, utilizing optimized development tools, and integrating seamlessly within the Windows environment.• Delivered extensive desktop support on-site and remotely in a professional business environment, resolving hardware and software issues for seamless operations.• Supported users at a desktop and networking level in a workgroup or domain.• Retrieved essential data from malfunctioning hard drives and facilitated its transfer to ensure data integrity and continuity.• Rectified various software-related issues across diverse systems and applications to ensure seamless functionality and operational continuity.• Contacted software vendors during advanced installation of applications.• Upgraded and replaced memory, fans, graphics cards, and other hardware.• Reformatted PCs and Servers and located drivers for specific computer models.• Created applications for niche programs needed within a company.• Handled remote desktop installation for clients that worked from home. • Performed virus scans and cleansed systems, employing robust antivirus software and targeted malware removal tools to ensure thorough elimination of infections.• Conducted troubleshooting sessions for various mobile devices such as Blackberry, Android, and Apple devices, resolving issues related to software glitches, connectivity problems, and performance issues.• Configured wireless routers and networking hardware, ensuring seamless connectivity and optimal performance. Provided support for MAC OS X, resolving software issues and ensuring compatibility within the network environment.