Michael Birbeck, B.Comm, Capm Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

As part of the Professional Services project management team, responsible for as a primary point of contact between Microserve and its clients.Major responsibilities include• Create project plans to fit stakeholder and client needs and deliver within budget and timelines on desired objectives. Full accountability for internal company and external client hardware and software project results• Lead kickoff sessions with clients to define project roles and responsibilities, including project scope and objectives to ensure cross-functional understanding amongst project members• Responsible for project status reporting, including identifying, mitigating and managing risks and delays to projects• Preform post-project reviews to identify lessons learned and recommend improvements, cost saving initiatives and substitutions to positively impact current and future project budgets and schedules

Calgary, Canada Area

Identify and recommend strategies to approach individual and corporate prospects that would have the financial ability to support the University’s programs and projects. Select recent examples of work include:• Endowment of 30 bursaries at Mount Royal University named for former graduates who died in service with the Canadian Armed Forces from World War I to present day. Each bursary requiring a commitment of $150,000 to achieve the initiative's $4.5 million goal• Funding for Stepping Up Program as part of the University’s Relationship Violence Prevention Research Centre that focuses on dating and domestic violence. Program required $500,000 in support over several years• Identification of funders for current and future naming opportunities of the University’s schools and research centres. Focus on developing strategies for funders that could each provide support of $5 million or greaterAdditional Noteworthy Accomplishments:• Introduced and administered multiple databases to analyze and synthesize information from multiple sources into various reports and dashboards utilized across projects, faculties and divisions• Created policies and procedures for launch of Blackbaud Raiser's Edge client relationship management system• Committee member responsible for development, review and implementation of University-wide governance policies for Mount Royal University Staff Association

Calgary, Canada Area

Joined to manage the firm’s Calgary office proposal process from the identification/receipt of Request For Proposal (RFP) through to submission.Major responsibilities included:• Identification and review of potential RFPs to determine alignment with Read Jones Christoffersen’s service offerings• Working with cross-discipline engineering teams to create project plans and pitch strategies for proposals submissions for bids across Western Canada. Responsible for submission timelines as well as identification of personnel and resource requirements• Liaising with Marketing teams to create pitch specific materials as well as general firm communication materials• Developed policies and procedures as part of a national project team for implementing a new client relationship management (CRM) system

Calgary, Canada Area

Joined as a Project Specialist to support the City’s Development & Building Approvals group in a limited term role in 2013. Moved to Citizen Services (3-1-1) following completion of term to serve as a Business Process Specialist overseeing a portfolio of business units.Noteworthy Accomplishments:• Project manager responsible for developing cost models and documenting methodologies that detailed all direct and indirect cost associated with the City of Calgary’s Development and Building Approval’s applications. Analysis delivered to divisional leadership to provide a framework to identify potential operational efficiencies• Streamlined the application process for the City of Calgary’s Property Tax Assistance Program through automation that improved communication between applicants and program administratorsMajor responsibilities included:• Interpreting business unit’s needs into application and operational requirements, analyzing workflows and inputs from stakeholders to determine problem(s) and create solutions• Leading chartering sessions of business units to determine project scope and articulate project requirements, requested changes and testing results throughout the project cycle• Responsible for the status reporting of all projects, including identifying, mitigating and managing risks and delays to projects • Maintaining positive relationship with stakeholders from business units whose members included individuals with diverse professional backgrounds within the City as well as with external organizations

Calgary

As part of the firm’s national client relationship management team, developed polices and procedures for the implementation of its new CRM System to manage client information across the firm.Major responsibilities included:• Led training sessions for the Partners, Associates and administrative staff in the Western Canadian offices tailored to each user group• Responsible for leading monthly training session to onboard new users and present updated best policies• Working with the firm’s individual business groups to created lists within CRM system for use in distribution of materials to client and industry groups • Responsible for reviewing materials distributed through CRM system to clients to ensure consistency with best practices and firm policies

Calgary, Canada Area

Joined the firm as the Marketing Coordinator supporting the Business Development group in creating marketing materials as well as managing tradeshows and client events. Following its creation, I moved to the project management office to manage various internal projects as well as to oversee proposal responses.Noteworthy Accomplishments• Working with Senior Partners, created a strategy to launch a new fixed-fee agreement with key clients to handle all their respective external legal work. Each agreement generated approximately $1 million in additional revenue for the firm while reduce costs to clients by 15%. Subsequently I was responsible for creating reports distributed monthly to firm leadership and respective clients that provided summary analysis of costs versus fixed fee. Internally, the firm used reports to identify operational efficiencies • Implemented a SharePoint 2010 database to centralize details of the firm’s experience and ensure effective communication internally and with its clients globally• Created an exclusive presence with an international publication that resulted in developing new long-term projects with several African based clients with annual revenues in excess of $75 million• Created a “Go / No-Go” strategy that reduced proposal/bid planning from six days to one and increased the overall win rate

• Created a database and cost models for the company that analyzed the performance of its clients' real estate developments throughout Alberta as compared to its competitors• Developed show suite sales areas that showcased client's residential home/condo plans to public

• Developed European market entry strategy for the company's hazardous industrial heater product line that exceeded first year sales of 300 units within six months• Analyzed the company's North American distribution network to identify end users of product lines as well as underdeveloped markets• Created marketing materials that communicated both general and technical information on product lines; managed associated budgets• Responsible for designing multiple industry, market and research studies to support the organization’s sales efforts in both domestic and international markets

Bachelor Of Commerce

Education record

Education record