Michael Birdwell Email & Phone Number

Palo Alto, Ca, Us

Stanford, California

At Stanford, there was not a main role, but my work consisted of the following categories and specialties:Computer Labs & Classrooms: This role was one of my specialties. Custom user login profiles for settings and look and feel, remote & onsite support of computers, documentation, Deep Freeze Enterprise administrator, creating software installation packages, scripting, deploying silent installations. Mac: Deploy Studio Suite, Jamf Cloud administration, Boot Camp setup & deployment. Windows: ImageX image deployment, Sysprep for imaging, remote imaging, PDQ Inventory & Deploy software, Active Directory group policies. Windows server – license server administration.Staff & Faculty IT support: Remote & onsite support, Windows, Mac, iOS, Android support & setup, troubleshooting, consulting, purchasing consulting, remote management of systems, systems admin.Misc: Software testing, IT office hours, networking (Stanford DNS registrations, switch VLAN configuration), computer hardware expertise, printing setup and troubleshooting, remote support, vendor support (warranty RMA), minor room AV support

Main role was overseeing the deployment and maintenance of the many OSCR general computer labs and classrooms; after being promoted to the Support Systems Analyst Senior, I continued my previous job duties as well as more server duties; setup Windows Server 2008 on several servers for the purpose of testing and upgrading production servers; helped administer Active Directory users and computers and create Group Policies for several labs and classrooms; purchased hardware and software for the department; helped manage the work assignments of two student workers

Main role was overseeing the deployment and maintenance of the OSCR general computer labs and classrooms; worked with colleagues with the completion of several computer upgrade and new computer distribution projects; configured Symantec Ghost Enterprise Console for efficient image distribution for nearly 200 computers in several computing labs and classrooms; led several computer imaging projects; created many variations of computer desktop images for Symantec Ghost image distribution; maintained Sassafras K2 Keyserver server hardware and software; created software images for Apple iMacs using both Mac OS X Tiger and Leopard; remotely maintained computers using Netsupport School software

Main role was overseeing the deployment and maintenance of the library’s many computer labs and classrooms; nominated for a staff excellence award in 2005, led a few teams of colleagues with the completion of several computer imaging, computer upgrade, and new computer distribution projects, configured Symantec Ghost Enterprise Console for efficient image distribution for nearly 500 computers in the many library public computing areas; setup Deep Freeze Enterprise for quick installation in these same computing areas; created many variations of computer desktop images for Symantec Ghost image distribution; maintained desktop computers for staff, public areas, and library classrooms; created and edited logins and user profiles for public and classroom computers in an Windows 2003 Active Directory and NT environments; assisted librarians and staff with computer needs and problems within 5 campus libraries; supervised 4 student technicians in daily troubleshooting environment;

Main role was a service technician; serviced in-shop and onsite various brand PC’s, laptops, as well as both inkjet and laser printers; assisted customers on the phone and front counter; ordered parts and filled out billing forms using both ACT! 2000 and Quickbooks Pro

Helped setup and maintain a support server for PC repair technicians to use for software installation and backup storage space; developed various document forms to help with daily work, billing, and needed parts; created a list of technical questions to help evaluate students for PC technician positions; supervised 4 technicians in daily troubleshooting environment for mission critical and ordinary systems; interviewed and hired student technicians; managed parts orders, software orders / licenses, and billing; assisted MSU staff and faculty with PC and printer purchases; continued job duties of the Microcomputer Repair Technician position as listed below

Developed a professional working rapport with staff and faculty; put together and maintained the files for the FTP server to support the university; created recordable CD's for the PC technicians to install software across the university campus; assisted MSU staff and faculty with service problems dealing with hardware, software, peripherals, and the local area networks; installed and configured various hardware and software for Intel-based and Macintosh PC's; maintained files for the FTP server; installed Microsoft network client and Novell NetWare 4 client software; added users and scripts to the Windows NT LAN domains; processed warranty parts replacements for Gateway, HP, Apple, and others; troubleshot and repaired Apple Macintosh computers; repaired HP LaserJet & Deskjet printers; and setup new PC installations

Learned PC/printer troubleshooting techniques and efficiency in setting up new PC's; installed/configured various hardware and software for Intel-based PC's and Apple Macintosh computers; pulled/terminated computer network cabling; assisted customers with service problems and installations both in-store and on location; and processed warranty claim forms

Bachelor Of Science (Bs), Computer Engineering Technology

Associate Of Science (As), Electrical Engineering Technology