Zen Locum empowers pharmacy and optometry professionals to instantly book shifts and for stores to secure high-quality locum staff.Combined Operations and Marketplace Supply functions to create cohesive supply-side acquisition, activation, and retention flows for candidates.Restructured Supply team roles to introduce functional efficiencies depending on candidate life cycles to reduce churn and reengage inactive users, driving improved marketplace liquidity.Collaborated with… Show more Zen Locum empowers pharmacy and optometry professionals to instantly book shifts and for stores to secure high-quality locum staff.Combined Operations and Marketplace Supply functions to create cohesive supply-side acquisition, activation, and retention flows for candidates.Restructured Supply team roles to introduce functional efficiencies depending on candidate life cycles to reduce churn and reengage inactive users, driving improved marketplace liquidity.Collaborated with Marketing and Product functions to align both outbound and in-app messaging resulting in reductions in repeat support queries.Developed tools and systems to respond to compliance and safeguarding risks related to regulated healthcare staffing. Show less

Established a Customer Care function of 6 team members providing round-the-clock support across multiple timezones.Established a Payments team providing industry-first features to provide marketplace users with control, clarity, and consistency of payments for servicesDeveloped both cancellation and feedback policies to drive increased reliability and satisfaction for marketplace users.Built custom no-code automation workflows dedicated to key accounts to increase product adoption… Show more Established a Customer Care function of 6 team members providing round-the-clock support across multiple timezones.Established a Payments team providing industry-first features to provide marketplace users with control, clarity, and consistency of payments for servicesDeveloped both cancellation and feedback policies to drive increased reliability and satisfaction for marketplace users.Built custom no-code automation workflows dedicated to key accounts to increase product adoption, retention, and eventual platform exclusivity with industry-leading clients. Show less

First dedicated Account Management hire managing customer success processes around account retention and expansion.Developed the first in-house customer success playbooks to reduce churn and support the growth of key accounts.In collaboration with Product teams, drove increased adoption of web-based marketplace platform to accelerate customer success efficiency.

Supporting the growth function of this ambitious startup in onboarding high-quality clients, as well as supporting the long term investment goals of the company through my wider hospitality network.Hoick is a brand new hospitality SaaS startup seeking to change the way that businesses discover, understand and act on customer and employee experience data.

Advised on the launch of a brand new Education Institution in Dubai providing courses and workshops in Media, Software, and Business.Managed media production projects for advertising and websitesAdvised on website design and specificationsLead the rebrand for social media outputOversaw production of corporate sales assets like brochures, guides, and videosProvided commercial guidance on launch strategy

Lead the production function within the agency to level up capabilities and capacity for client and internal agency content project. Daily responsibilities included managing internal and external producers to ensure we produced and delivered world-class content.Additional roles included hosting two media properties for our clients including a legal advice show, as well as an industry podcast interviewing regional CEO's, authors, and entrepreneurs.

Reporting directly to the Managing Director, I lead a team of 7, delivering boutique media agency services to clients in industries like Private Membership Clubs, Finance, Radio, Law, Real Estate start-ups, and Executive Coaching.Responsibilities included interfacing with clients, external suppliers, media partners, and remote team members to ensure deliverables and projects were shipped on time and above expectations.

Managed the operations function of Dubai's most popular social gathering from inception. We started with a community of just over 100 people and built it to a community of 5000 people with events in some of the most sought-after venues in the city, facilitating a brand new platform for socialising and networking in Dubai.

Supporting the Managing Director of the Middle East, I helped to build a conference programme for the industry-leading Arabian Hotel Investment Conference held in Ras Al Khaimah under the patronage of His Highness Sheikh Saud bin Saqr Al Qasimi.Liaising with experts from in and out of the hospitality industry, as well as external suppliers, joint-venture partners, and sponsors, we built a conference that played host to nearly 1000 attendees with 120 world-class speakers.

Shaeila is an automated communication interface that acts as an AI chatbot for various types of hospitality businesses. I am responsible for the commercial end of the startup - taking care of negotiations, suppliers and client interactions.Shaeila was acquired by Dubai Holding in 2017.

Service OperationsRequisitions and PurchasingTeam PlanningClient Relations

- Revenue & Reservations- Front Office- Purchasing and Materials- Human Resources- Food and Beverage